Support » Plugin: Photo Gallery by 10Web - Mobile-Friendly Image Gallery » Slideshow does not display

  • Resolved popekael

    (@popekael)


    This is just one page with the slideshow and the same photos in a grid. The grid works bit the slideshow does not. I’m sure everything was working until the last update but I cannot be sure. The same issue is on 4 other photography pages.

    • This topic was modified 1 year, 1 month ago by  popekael.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 37 total)
  • Same issue after last update.

    Is there a fix?

    Same problem also.

    Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    Hi guys,

    We’re sorry for the inconvenience the plugin has caused. Our development team is currently working to fix this issue.

    They will release an update during the day today. Please install it and let us know if it helps to eliminate the problems.

    Thanks! Have a good day!

    Installed newly released version 1.5.1 – no change.

    Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    Hi,

    Please note, that this update is not released yet. Version 1.5.1 fixed a few error messages, but not the problems with Slideshow view.

    The update for it will be out soon, and it will be version 1.5.2.
    Cheers!

    We have 1.5.2 installed, and the slideshow now just shows a spinner.

    Tried flushing caches, deactivating all other plugins, standard themes, etc, but the problem persists. (http://www.editorialandpoliticalcartoons.com/)

    Where can we find an older version to use for now?

    • This reply was modified 1 year, 1 month ago by  jamminjames.

    Same here ^ 1.5.2 installed and perpetual spinner where the slideshow should be.

    Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    Hi,

    We are terribly sorry for the inconvenience.

    Could we have a closer look at the described issues? Please contact our support team using the following email address: support@web-dorado.com

    Please, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.

    Thanks. Have a nice day.

    Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    Hi,

    Our development team has checked this problem. Purging the cache of the website seems to resolve the issue. Could you please try that?

    Cheers!

    It’s nice to see you still researching the issue, but the cache was not the answer in our case. I have removed the plugin and found a different solution now.

    Hi, I don’t know if this helps. I have the same problem on 1.5.2 and 1.5.3 In normal view mode the gallery shows the thumbnails and when you click on the thumbnail they enlarge slightly but do not go into slideshow.

    When I preview the gallery from the wordpress dashboard, clicking on the thumbnail opens the photo and starts the slideshow.

    I have also tried it in another browser so the cache does not come into it and it has the same problem.

    • This reply was modified 1 year, 1 month ago by  raymondox.
    • This reply was modified 1 year, 1 month ago by  raymondox.

    As I noted in my previous post, I tried flushing all caches, and it does not help. I gave Photo Gallery Support a temporary admin login, they tried flushing caches, and although they said it worked, it most certainly did not.

    I tried it on two different browsers, and flushed the local browser caches, the problem persists.

    Same experience as jamminjames – I installed 1.5.3, cleared all caches, tried in four different browsers each on three sepaerate devices – ‘infinite spinner’ in all cases.

    Is it possible for an older version to be released which works. I am not sure which one that is though.

Viewing 15 replies - 1 through 15 (of 37 total)
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