Site Kit keeps on loading

  • Resolved plotperty

    (@plotperty)


    6 years, 3 months ago

    Hey!

    I’ve checked several threads to relating issues and have tried to resolve it, but none happened.

    Issue: None of the elements of Site Kit are loading (they just keep on loading)

    Efforts:
    -I have tried to install in incognito.
    -Deactivated several plungins while reset & reactivating Site Kit.

Viewing 15 replies - 16 through 30 (of 31 total)
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  • Thread Starter plotperty

    (@plotperty)

    6 years, 2 months ago

    Hello

    Just did it again . Same issue

    Thanbks

    Plugin Support James Osborne

    (@jamesosborne)

    6 years, 2 months ago

    @plotperty On the screen where you’re encountering the loading sign can you share any XHR responses? You can share them to this Google form which we can investigate.

    Thread Starter plotperty

    (@plotperty)

    6 years, 2 months ago

    sorry, james osborne, I was sick for the last whole week and wasn’t able to work. As for the xhr response. click here:
    https://plotperty.com/pic3.png

    Plugin Support James Osborne

    (@jamesosborne)

    6 years, 2 months ago

    @plotperty Many thanks for the update, very useful. Before I escalate this may I ask you what plugins you deactivated before attempting setup once more?

    If you’re in a position to check with all other plugins temporarily deactivated it would be great to see whether the same issue arises.

    Thread Starter plotperty

    (@plotperty)

    6 years, 2 months ago

    well I have lots of them now, I deactivated the following plugins multiple times; such as Yoast, W3cahce, permanlink manager, social media by ultimate social media, Wpstatistics, statistics. The only one I am not sure about is PhpSnippet by XYZ

    Plugin Support James Osborne

    (@jamesosborne)

    6 years, 2 months ago

    @plotperty I created the following GitHub issue to track this issueL
    https://github.com/google/site-kit-wp/issues/1233

    While the status remains loading when you check the module status can you confirm whether you can see the dashboards on the Site Kit main screen?

    It would also be really useful to check with all plugins temporarily deactivated. Are you in a position to test with those other plugins also deactivated while checking?

    Thread Starter plotperty

    (@plotperty)

    6 years, 2 months ago

    I cannot see the dashboard, and I cannot deactivate all of the plugins.

    Thanks

    Plugin Support James Osborne

    (@jamesosborne)

    6 years, 1 month ago

    @plotperty Understood in relation to the other plugins. I’ll let you know here once we have more information or if we require any further information. We are still investigating this issue at present.

    Plugin Support James Osborne

    (@jamesosborne)

    6 years, 1 month ago

    @plotperty While we are investigating this issue can you attempt to reset Site Kit and delete the plugin in full, before then installing the latest version (version 1.6.0) and checking for the same issue?

    Thread Starter plotperty

    (@plotperty)

    6 years, 1 month ago

    just did that. nothing changed

    Plugin Support James Osborne

    (@jamesosborne)

    6 years ago

    @plotperty Despite our best efforts we’ve been unable to produce the same issue from our side. If you have any redirections or WordPress featured applications at host level please try temporarily adjust or disable before trying to install using Site Kit 1.7.0.

    You could also setup a clean WordPress install using a subdomain and test setup using that subdomain.

    Plugin Support James Osborne

    (@jamesosborne)

    5 years, 11 months ago

    @plotperty Just following up with you on this issue. Can you inform me if the same issue persists with version 1.9.0 of the plugin?

    Thread Starter plotperty

    (@plotperty)

    5 years, 10 months ago

    yes, the issue is still there, even after the update

    Plugin Support James Osborne

    (@jamesosborne)

    5 years, 10 months ago

    @plotperty 1. While the issue may be server/hosting related I have one other troubleshoot steps you can try, which doesn’t involve you having to make any modifications to your sites or hosting. Let me know if the following allows you to proceed:

    1. Open your sites admin panel from a browser incognito window
    2. Disconnect Site Kit or reset Site Kit
    3. Install and activate the Health Check & Troubleshooting plugin.
    4. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”. (This will temporarily deactivate other plugins and switch to a default theme – for you only, as a logged in user).
    5. From there click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google”
    6. Attempt Site Kit setup once more

    You can exit troubleshooting mode afterwards.

    Plugin Support James Osborne

    (@jamesosborne)

    5 years, 10 months ago

    @plotperty As we didn’t receive a response I will mark this as resolved. Feel free to open a new support topic if you continue to encounter issues.

Viewing 15 replies - 16 through 30 (of 31 total)
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