WordPress Advanced Ticket System, Elite Support Helpdesk
[resolved] [Plugin: WordPress Advanced Ticket System] Email reply error (2 posts)

  1. achyuth401
    Posted 4 years ago #

    Hi All,

    as a user When i create a ticket via email i will got reply message from site admin when they publish my ticket AND as admin I commented on particular ticket user will get ticket comment mail form site admin. this is very fine.

    my problem is when user send commented reply message from they email with respect to ticket commented email, i need post that reply as comment not as a new ticket, please provide your solution.


  2. firebird75
    Plugin Author

    Posted 4 years ago #


    What you are describing is exactly the way the plugin is expected to work. All emails will result in a new ticket.

    Right now, WATS won't parse the email content to find out if this is a reply to an existing ticket or a request for a new one. This feature might eventually be added later on depending on customer needs and funding.

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