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WordPress Advanced Ticket System, Elite Support Helpdesk

WATS is a ticket system, used by helpdesk staff to deliver support. WATS stands for WordPress Advanced Ticket System.

This WordPress plugin adds the features of a complete support and ticket system for WordPress. This allows users to submit tickets to report problems or get support on whatever you want directly through your WordPress website. Users can set the status, priority, product and type of each ticket submitted into this WordPress support plugin.

Plugin's Official website

WordPress Advanced Ticket System : http://www.ticket-system.net/

On the official website, you'll find detailed setup instructions, anwsers to FAQ and premium release order page.

WATS offers multiple ways for your customers to submit tickets :

  • through the frontend form without any authentication nor registration (Premium release)
  • through the admin site via the shared guest user feature without any registration
  • through the admin side for all users with a minimum level of contributor
  • directly by email (Premium release)

WATS key features

Free release :

  • ticket submission through the admin for registered users
  • ticket submission through the admin for unregistered users via the shared guest user feature
  • ticket submission and update on behalf of users, usefull for call centre
  • priority, status, type and product values preset by the admin
  • priority, status, type and product keys definition and update for each ticket
  • ticket statistics through dashboard and frontend widgets
  • smooth integration with WordPress themes

In addition to that, the Premium release brings in :

  • ticket submission through the frontend (Premium release)
  • ticket submission through email piping (Premium release)
  • ticket assignment (Premium release)
  • HTML WYSIWYG editor for ticket submission and ticket update in the frontend (Premium release)
  • unlimited number of text input, radio button, drop down selector and datepicker custom fields for tickets, fully integrated with total control over read/write rights for each section (Premium release)
  • internal comments support for private exchanges between admins (Premium release)
  • mail notification upon new ticket submission for admins (Premium release)
  • mail notification based on key rules (product, priority, status and ticket types as well as author company and country) upon new ticket submission and ticket update for selected distribution list, ticket author, ticket updaters, ticket owner and admins (Premium release)
  • mail notification at regular intervals based on ticket due date (Premium release)
  • mail notification upon ticket update for ticket originator, updaters and admins (Premium release)
  • complete control over mail notifications format through the API (Premium release)
  • ticket list filtering, sorting and export to Excel in the frontend (Premium release)
  • advanced user profile features : account expiration date, country and company definition, user profile email modification prevention (Premium release)
  • scalability : able to work on websites with more than 50.000 users! (Premium release)

WATS offers a wide range of features. A lot of options are available to allow you to set it up according to your needs thus making WATS compliant with most of the requirements.

Examples of use of WATS :

  • technical support system
  • complaint ticket system
  • trouble report system
  • IT ticketing system
  • repair tracking system
  • call log system
  • customer relationship management (CRM) system
  • software release lifecycle management
  • service request system
  • company, hotel or real estate service desk
  • helpdesk system
  • contact form with database tracking
  • collaborative content site with frontend post submission
  • appointment request system
  • easy ticket management for large organization
  • booking system

Translations :

  • English (Minimum release : 1.0, Originator : Olivier)
  • French (Minimum release : 1.0, Originator : Olivier)
  • German (Minimum release : 1.0.23, Originator : Tobias Kalleder)
  • Spanish (Minimum release : 1.0.49, Originator : Esteban)
  • Lithuanian (Minimum release : 1.0.50, Originator : Arturas)
  • Russian (Minimum release : 1.0.53, Originators : Alexey and Eugene)
  • Indonesian (Minimum release : 1.0.53, Originator : Rizal Fauzie)
  • Italian (Minimum release : 1.0.54, Originators : Erick Jara, Alessandro Pagano and Roberto Scano)
  • Polish (Minimum release : 1.0.55, Originator : Eryk Lewandowski)
  • Belarussian (Minimum release : 1.0.56, Originator : Alex)
  • Romanian (Minimum release : 1.0.56, Originator : Alex)
  • Dutch (Minimum release : 1.0.56, Originator : Anita Berghoef)
  • Hindi (Minimum release : 1.0.56, Originator : Outshine Solutions)
  • Slovak (Minimum release : 1.0.57, Originator : Branco)
  • Norwegian (Minimum release : 1.0.59, Originator : Ole Petter)

Requires: 3.0 or higher
Compatible up to: 4.4.2
Last Updated: 3 weeks ago
Active Installs: 1,000+

Ratings

3.9 out of 5 stars

Support

2 of 2 support threads in the last two months have been marked resolved.

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