Plugin causes media upload error on WordPress.com

  • Resolved Chad Warner

    (@chad-warner)


    1 year, 3 months ago

    Starting Jan. 6, we’re not able to upload files to the Media Library on a WordPress.com site using the “Default view”; we get the error “1 file could not be uploaded because an error occurred while uploading.” This occurs from multiple devices and multiple files. It didn’t occur on a different WordPress.com site that doesn’t have this plugin installed.

    Uploading works properly when files are uploaded directly to pages or posts, and when the Media Library is set to “Classic view” (using the View tab in the top right of the Media Library screen).

    I contacted WordPress.com Support, and they said,

    After completing the testing, I can confirm that the problem is caused by your RSVP plugin. When the plugin is deactivated, the error no longer occurs.

    It looks like there was a recent update to the plugin about five days ago, which may be contributing to this issue. I recommend reaching out to the plugin developers for assistance in resolving this. You can contact them via their support page here: https://wordpress.org/support/plugin/rsvp/.

Viewing 7 replies - 1 through 7 (of 7 total)
  • cristinnaiulia

    (@cristinnaiulia)

    1 year, 3 months ago

    Hello @chad-warner,
    I’ve tested the latest version (RSVP 2.7.14) and haven’t encountered any issues. Could you please let me know which version of our plugin and theme you’re using? Also, are you experiencing any errors when uploading to the media library? You can check for errors by pressing F12 key on your keyboard, opening the Developer Tools, and navigating to the Console tab. You can upload images to the forum via Imgur.
    Looking forward to your response!
    Warm regards,
    Cristina.

    Thread Starter Chad Warner

    (@chad-warner)

    1 year, 3 months ago

    Plugin version 2.7.15. Theme is a child theme of Genesis.

    Upon a failed upload, browser console shows:

    [Error] Unhandled Promise Rejection: JsonSyntaxError: Invalid response from the Jetpack site
    (anonymous function) (media.afc216bfd0e64e9b7c8d.min.js:1:45227)

    This site has the Jetpack and Jetpack Boost plugins installed.

    cristinnaiulia

    (@cristinnaiulia)

    1 year, 3 months ago

    Hi @chad-warner,

    Thank you for explaining!

    It might be an issue caused by a plugin or your theme.

    I recommend installing this plugin: https://wordpress.org/plugins/health-check/

    After you install and activate the above plugin it has a Troubleshooting mode that allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used, but only for your user – your visitors will still see the normal website.

    Go to its troubleshooting mode and only activate RSVP and see if it works correctly with a default WordPress theme (Twenty Twenty-One for example) and no other plugins.

    Please let me know how it goes and what you find!

    All the best,

    Cristina

    Thread Starter Chad Warner

    (@chad-warner)

    1 year, 3 months ago

    I followed your instructions. In Troubleshooting Mode, the Media Library only has Classic view, not Default view. With that view, uploading works, as it did outside of Troubleshooting Mode. I had to activate Jetpack to enable Default view in the Media Library. With Jetpack activated, uploading failed, whether or not RSVP was activated.

    I disabled Troubleshooting Mode. With Jetpack and RSVP activated, uploading failed when using Default view. With Jetpack activated but RSVP deactivated, uploading succeeded.

    • This reply was modified 1 year, 3 months ago by Chad Warner.
    beatrice12

    (@beatrice12)

    1 year, 3 months ago

    Hello @chad-warner,

    In order to further investigate the issue, we kindly ask you to send us the PHP Error Log. You may need to reach out to your hosting provider to obtain the log. Once you have it, please upload the file to a file transfer service and include the generated link in the message you send through our contact form.

    We are looking forward to your email!

    Best regards,

    Beatrice.

    Thread Starter Chad Warner

    (@chad-warner)

    1 year, 3 months ago

    I just shared the PHP error logs through your form.

    cristinnaiulia

    (@cristinnaiulia)

    1 year, 3 months ago

    Hi @chad-warner ,

    Thanks for your message! We’ve received your email and someone from the support team will take a look as soon as possible. I’ll mark this thread as resolved since we’ll continue the conversation there and get back to you shortly.

    Thanks for your patience!

    Warmly,

    Cristina

Viewing 7 replies - 1 through 7 (of 7 total)

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