Order stuck on pending

  • Resolved tamminj3

    (@tamminj3)


    1 year, 5 months ago

    Hi,

    I am implementing Event calendar and Event tickets for my client new page. During testing, at my own test page, I noticed that the order is always stuck o pending. Moreover, the ticket is newer send to customer email (I have read that this is also rather common issue.). I have fresh install of WordPress with Astra starter template and the few plugins that came with it. I configured stripe as payment provider with credit card and Klarna payments.

    So I made a dummy event with 1€ ticket and purchased it with Klarna, and the payment was successful. Still WP dashboard shows the order at pending. Stripe console shows that:

    Payment succeeded Nov 14, 2024, 9:38 PM

    Payment started Nov 14, 2024, 9:38 PM

    Theme: Astra
    PHP: just upgraded the latest available PHP 8.2

    Br Jussi Tamminen
    CEO JussiNET

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support tristan083

    (@tristan083)

    1 year, 5 months ago

    Hi @tamminj3 ,

    Thank you for reaching out.

    Stripe uses webhook events to communicate success or failure of payment back to your site. In that regard, it is important that you have completed the Setting up Webhooks for Stripe and Tickets Commerce (if you haven’t already done so), as this would be how Stripe authenticates itself to your site when sending the event or communication.

    Plugin Support Darian

    (@d0153)

    1 year, 5 months ago

    Hi @tamminj3

    Upon further review, it seems this issue has already been reported to our team, and an internal ticket ([GTRIA-1177]) has been created to address it. I’ve also included your specific use case in the ticket to ensure our team is aware of how this is impacting you.

    Please note that this issue occurs specifically when using Klarna as a payment method. Rest assured, our team is working on a resolution.

    We prioritize bugs by taking into consideration the number of users impacted as well as how the bug impacts one’s ability to run an event/sell tickets. I don’t have a specific timeline as to when this issue will be resolved, but trust that our team is aware. Our team communicates updates and bug fixes in our newsletter and via our changelog.

    I’m happy to help if any other questions are coming up around this topic, otherwise I’ll go ahead and close this ticket.

    Thanks again for reporting this issue and for using The Events Calendar! Have a great day.

    —

    Internal Bug Ticket Reference: GTRIA-1177

    Plugin Support Darian

    (@d0153)

    1 year, 3 months ago

    Hi @tamminj3

    We just released a new version of our plugin addressing the issue you reported where asynchronous payment methods in Stripe were not updating the payment status to “Completed” in the plugin.
     
    Please update our plugins to the latest versions to apply the fix to your site.
     
    As always, we recommend testing updates on a staging site first and ensuring you have a recent backup. For guidance on setting up a staging site, visit: https://theeventscalendar.com/knowledgebase/creating-and-using-a-wordpress-staging-site/
     
    Please update to the latest versions of the plugins and let us know if this issue is resolved for you.

Viewing 3 replies - 1 through 3 (of 3 total)

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