Media Uploads Keep Failing

  • abdulhakeem0

    (@abdulhakeem0)


    5 years, 8 months ago

    Keep trying to upload some mp4 videos and I keep getting this error message:

    “Unexpected response from the server. The file may have been uploaded successfully. Check in the Media Library or reload the page.”

    So instead I have to upload it to my webhost via FTP and then use this extension to add it to the Media library, which is a pain: https://wordpress.org/plugins/add-from-server/

    Anyone know how to fix this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Animesh Gaurav (a11n)

    (@bizanimesh)

    5 years, 8 months ago

    Hi @abdulhakeem0

    In order to support you through this, I need some information from you.

    • What is the size of the media that you’re trying to upload?
    • Have you installed any security plugin that has limited your upload size?
    • Are you using Cloudflare or any other similar services? They also limits the file upload size.
    • What is your file maximum upload size? You can check it by going to Media >> Add New in your WordPress Admin Area: https://prnt.sc/u8blp0

    Many hosts keep maximum upload size low by default. You can try to increase it using this or this tutorial.

    Thread Starter abdulhakeem0

    (@abdulhakeem0)

    5 years, 8 months ago

    Hi Animesh,

    – What is the size of the media that you’re trying to upload?

    I’ve tried different files, one was roughly 180MB and another was roughly 300MB

    – Have you installed any security plugin that has limited your upload size?

    No

    – Are you using Cloudflare or any other similar services? They also limits the file upload size.

    No

    – What is your file maximum upload size? You can check it by going to Media >> Add New in your WordPress Admin Area:

    Maximum upload size is 512MB, I’ve confirmed this in my WordPress PHP config(s)

    Animesh Gaurav (a11n)

    (@bizanimesh)

    5 years, 8 months ago

    Hi @abdulhakeem0

    Thanks for the information.

    This may be also because of a plugin or theme conflict. Please attempt to deactivate (don’t delete them) all plugins, and switch to the default Twenty Twenty theme. If the problem goes away, enable them one by one to identify the source of the problem.

    If you can install plugins, install Health Check. On the “Troubleshooting” tab, you can click the button “Enable Troubleshooting Mode” to disable all plugins and switch to the default theme, while you’re still logged in, without affecting normal visitors to your site.

Viewing 3 replies - 1 through 3 (of 3 total)

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