Support » Plugin: Awesome Support - WordPress HelpDesk & Support Plugin » Help

Help

Viewing 15 replies - 1 through 15 (of 23 total)
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  • Plugin Author awesomesupport

    (@awesomesupport)

    3 years, 9 months ago

    Hi:

    Unfortunately we’re unable to see the video. Looks like a login is required. Can you make the file public?

    Thanks.

    Thread Starter shoponline

    (@shoponlineecommercegroupcom)

    3 years, 9 months ago

    Hi, you can see it now, you can click here: https://drive.google.com/file/d/1QYgS4h4Ii-bq_AN0ufXhKUYsU_J0i_VK/view?usp=sharing

    Thread Starter shoponline

    (@shoponlineecommercegroupcom)

    3 years, 9 months ago

    It started to fail since it was updated

    Thread Starter shoponline

    (@shoponlineecommercegroupcom)

    3 years, 9 months ago

    Are you there?

    Plugin Author awesomesupport

    (@awesomesupport)

    3 years, 9 months ago

    Hi:

    Thanks for the making the video available. Can you open your browser console to see if there are any Javascript errors shown after you click the link? That is the most common reason for links not to work.

    Also, can you go to your wordpress PERMALINKS page (under the wordpress SETTINGS menu option) and just click that SAVE button? That tends to refresh WordPress’s permalinks and slugs.

    Thanks.

    Thread Starter shoponline

    (@shoponlineecommercegroupcom)

    3 years, 9 months ago

    Hello I made the instructions, to enter permalinks and save … but it does not show any improvement … here is the video entering and showing everything: https://drive.google.com/file/d/1yrbUMnOgypZ_Dn4mv0q7SEbMMXqxHWQ4/view?usp=sharing but it’s the same

    Plugin Author awesomesupport

    (@awesomesupport)

    3 years, 9 months ago

    Hello:

    Did you check for javascript errors in your browser console?

    Thanks.

    Thread Starter shoponline

    (@shoponlineecommercegroupcom)

    3 years, 9 months ago

    These are the errors shown
    QMIGRATE: Migrate is installed, version 1.4.1
    ? v = 2.0: 6 WebSocket connection to ‘wss: //public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Error during WebSocket handshake: Unexpected response code: 403
    v @? v = 2.0: 6
    _ @? v = 2.0: 6
    or @? v = 2.0: 6
    iframe.9ee6cfa1.js: 1 The Web Audio autoplay policy will be re-enabled in Chrome 71 (December 2018). Please check that your website is compatible with it. https://goo.gl/7K7WLu
    (anonymous) @ iframe.9ee6cfa1.js: 1
    t @ iframe.9ee6cfa1.js: 1
    (anonymous) @ iframe.9ee6cfa1.js: 1
    (anonymous) @ iframe.9ee6cfa1.js: 1
    ? v = 2.0: 6 WebSocket connection to ‘wss: //public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed:
    v @? v = 2.0: 6
    _ @? v = 2.0: 6
    or @? v = 2.0: 6

    Plugin Author awesomesupport

    (@awesomesupport)

    3 years, 9 months ago

    Hi:

    I don’t think any of those should affect the ability to click on the link. I assume you’re able to click on all the other links in that linkset?

    Thanks.

    Thread Starter shoponline

    (@shoponlineecommercegroupcom)

    3 years, 9 months ago

    Well here is another video showing everything: https://drive.google.com/file/d/1zwmOBAI_n-icE3O9xNSMZZUkQEcJ68aC/view?usp=sharing I have uninstalled everything and I have reinstalled it, its application, woocommerce and others but it is the same, that error occurred to me since I had updated the application!

    Plugin Author awesomesupport

    (@awesomesupport)

    3 years, 9 months ago

    Hi:

    The only thing I can suggest is to lets go back to basics and make sure the basics work.

    1. Please switch your theme to the basic 2015/16/17 theme.
    2. Please disable all plugins except Awesome Support and WooCommerce.

    Does the link work then?

    Thanks.

    Thread Starter shoponline

    (@shoponlineecommercegroupcom)

    3 years, 9 months ago

    Well before recording the video I did everything you tell me: https://drive.google.com/file/d/1dARtEbGkMn1u-F2Por4Z6iA_LC4NpRt0/view?usp=sharing I think it’s problems with your add-on, as shown by “/my-account/0/ and it does not show or direct me to the address: https://www.awesomescreenshot.com/image/3714124/617a1bd1b203b53fa2c670589e3579df

    Plugin Author awesomesupport

    (@awesomesupport)

    3 years, 9 months ago

    Hi:

    Unfortunately I’m unable to replicate the issue on our side. It works on every one of our test site and servers that I’ve tried today. So it has to be something that is unique about your installation – it could be a plugin, theme or even how WP or WC is configured.

    Maybe one thing to double check would be that the MY TICKETS and SUBMIT TICKET pages are selected under TICKETS->SETTINGS->GENERAL. The “0” in the url might be indicating that the page isn’t set properly there.

    Thanks.

    Plugin Author awesomesupport

    (@awesomesupport)

    3 years, 9 months ago

    The other thing to try is to duplicate the MY TICKETS and SUBMIT TICKETS pages and then set those as the ticket pages under TICKETS->SETTINGS->GENERAL. Sometimes that resets things with caches (if a cache is in place).

    Thanks.

    Thread Starter shoponline

    (@shoponlineecommercegroupcom)

    3 years, 9 months ago

    Hello, is the User Role plugin that fails, add the 0, do you know of another plugin that complies with these features?

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