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Awesome Support - WordPress Support Plugin

The most versatile help desk and support plugin for WordPress. Provide awesome support directly from your WordPress site.

Awesome Support is the most versatile support plugin for WordPress. It’s the result of two years of work, research, and improvement. The features are an answer to user requests for a solid, WordPress-based help desk, and that's what makes it the best!

For support please visit the official site.

Seamless Integration

Awesome Support was built to be compatible with 99% of all existing themes, both free and commercial. It’s "plug & play" - all settings and templates are automatically switched on as soon as you click the "Activate" button, so you can get started with providing support straight away.

Responsive Design

Awesome Support provides an optimized viewing experience for easy reading and navigation with minimal resizing, panning, and scrolling. Do your clients regularly submit tickets on the go? Awesome Support is responsive, so they’ll enjoy a seamless experience from the convenience of their mobile phone (provided the theme you use is also responsive).

Robust Code

Version 3 of Awesome Support was built with flexibility in mind; the code is clean, well-documented and full of hooks. Customize Awesome Support to do almost anything you want or need.

Awesome Support relies on the Titan Framework to handle plugin options. This framework is built by expert WordPress developers and well-maintained on GitHub.

What does it do?

Check out the user-friendly features of this awesome plugin:

  • Ticketing: users can submit tickets from the front-end, and your agents can help them from the WordPress back-end
  • E-mail notifications: relevant people are notified of certain actions by e-mail, and all e-mails are customizable
  • Restricted access: all correspondence is private between the client and the agents
  • File upload: you control when files can be uploaded, how many files, and how large they are
  • Multiple products: provide support for as many products as you want
  • Multiple deparments: provide support for multiple departments
  • Custom fields: easily set up additional custom fields
  • Terms & conditions: ask users to agree to your your terms and conditions before they open a ticket
  • Old tickets: identify old tickets quickly with tags
  • Agent Collaboration: multiple agents can work on the same ticket and tickets can be transferred between agents

Extensions

Awesome Support is already packed with features, but if you want to supercharge your support and make it even MORE awesome, our free and premium add-ons allow you to extend the plugin's functionality even further! All of our add-ons are extremely affordable (they’re a fraction of the cost of a web-based application). To check them out, visit our official site at getawesomesupport.com.

Popular extensions

  • E-Mail Piping - reply to tickets by e-mail
  • WooCommerce - the bridge between your WooCommerce store and Awesome Support
  • Canned Responses - create replies to common questions, and access them in one click
  • Gravity Forms - create custom ticket forms with this popuplar WordPress forms builder
  • Private Notes - insert notes into tickets that only agents and admins can view
  • FAQs - Powerful FAQ management make your agents more productive
  • Notifications - get notified of important events in slack and via pushbullet. Notify third parties of important ticket events via email.
  • Custom Status - create unlimited custom statuses that give you new levels of organization for your tickets

Additional extensions such as Auto Close, Private Credentials, Satisfaction Survey and Guest Tickets bring even more power to Awesome Support.

Roadmap

Want to know what’s next for Awesome Support? Check out the roadmap. You can also vote for the ideas you like best!

Translations

Awesome Support id available in French, Dutch, Hungarian, Italian, Portuguese, Spanish, Swedish, Persian, Dutch and Polish.

Do you want to translate Awesome Support in your language? Head over to the POEditor.com Project!
Don't see your language? Let us know which one you would like and we will add it for you!

Requires: 3.8 or higher
Compatible up to: 4.7.1
Last Updated: 3 weeks ago
Active Installs: 4,000+

Ratings

4.5 out of 5 stars

Support

9 of 38 support threads in the last two months have been marked resolved.

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