Display problems

Resolved wakeforce
(@wakeforce)

8 years, 1 month ago

Thanks for the great plugin! The interface is great and the options fit my needs perfectly.

However, I have a pretty huge display issue where the popup isn’t shown on top of the page, but rather is squished in between layers, like shown in this screenshot: https://ibb.co/hnbzx7

The exit-intent option also doesn’t seem to be working, as it simply appears instantly when I use this option.

Thanks for helping me out!

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Support Dimitris – WPMU DEV Support
(@wpmudev-support6)

8 years, 1 month ago

Hello there @wakeforce,

could you please let us know which is the website in question?
We could propose some CSS, in case this slide-in is conflicting with current theme.

As for exit-intent, this may be happening due to some conflict with another plugin, but please do create a separate thread about it, as per forum regulations.
https://make.wordpress.org/support/handbook/forum-welcome/

Warm regards,
Dimitris

Thread Starter wakeforce
(@wakeforce)

8 years, 1 month ago

Hi Dimitris,

Thanks for your answer. This is the website: https://www.jpallard.com/

However, the popup is deactivated right now, since it looked so bad. Do you need me to activate it for troubleshooting?

Thread Starter wakeforce
(@wakeforce)

8 years, 1 month ago

Hi Dimitris,

Did you have time to look at custom CSS for the pop-up on my site?

Thank you!

Plugin Support Imran – WPMU DEV Support
(@wpmudev-support9)

8 years, 1 month ago

Hello @wakeforce

Hope you are doing well!

Please activate the popup so we could see what CSS code it is needed. You can create a test page and use Display Settings to show the pop-up only on this page. Please share a link to this page here.

Kind regards,
Nastia

Thread Starter wakeforce
(@wakeforce)

8 years, 1 month ago

Hi Nastia, thanks for the clarification.

Here’s a test page with the pop-up: https://www.jpallard.com/test-page/

Cheers,
Plugin Support Dimitris – WPMU DEV Support
(@wpmudev-support6)

8 years, 1 month ago
Hi @wakeforce

Could you please try to add the following CSS rule in
Appearance -> Customize -> Additional CSS (or in any other place you keep your custom CSS rules):
```
.wph-modal.wph-modal-active {
  z-index: 9999;
}
```
Warm regards,
Dimitris
Thread Starter wakeforce
(@wakeforce)

8 years, 1 month ago

Hi, this worked! Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)

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