• Resolved Merav

    (@meravwebs)


    Hi,

    In the link i’m using your plugin in slideshow mode (above Wolt logo), the Continuous Sliding checkbox is checked. but when dragging the testimonials right or left after a few times the testimonials area get blank and nothing is showed, instead of display the same testimonials.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Hi @meravwebs,

    Thank you for reaching out! I tried it on my end but I cannot replicate the same issue.
    It may be an incompatibility with the theme or another plugin.
    Can you please install this plugin: https://wordpress.org/plugins/health-check/ ?
    After you install and activate the above plugin it has a Troubleshooting mode which allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used, but only for your user – your visitors will still see the normal website.

    Go to its troubleshoot mode and activate only ST and see if the same issue happens with a default WordPress theme (Twenty Twenty for example) and no other plugins.
    Please let me know how it goes!

    Warmly,
    Mihaela

    Thread Starter Merav

    (@meravwebs)

    Hi,

    i still experience the problem in troubleshoot mode.
    again, the area where the plugin is used is near the end of this page above the Wolt logo.
    when dragging the testimonials right or left after a while we get empty area.

    Thank you for explaining!
    Can you please send me a screenshot with your view’s settings? You can use a service like Gyazo, Imgur, Pastebin, or Dropbox.
    We want to double check this and replicate this on our end to see if it’s a bug from the plugin or something else interfering with it.

    Thank you,
    Mihaela

    • This reply was modified 5 years, 7 months ago by Miha.
    Thread Starter Merav

    (@meravwebs)

    Hi @meravwebs,

    We apologize for the delayed response!
    Is it possible to send me a screenshot with your plugins list and theme? Also please let me know if you are using the latest version of WP, and if not, which one.
    We are unable to get the same issue on our end and need to debug further. Thank you so much!

    Warmly,
    Mihaela

    Thread Starter Merav

    (@meravwebs)

    Hi @mplusb ,

    Yes I’m using the latest version of WP.
    link to the screenshot of the plugin list i use: https://paste.pics/88da913206784865354242844bb45376

    Hi @meravwebs

    Please give me some screenshots with all the settings you have in that Testimonial (and Views) on the first page to try to reproduce the problem to me, we apologize for the problem caused.

    Please let me know if you have some more questions !

    All the best,
    Marian

    Marking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.

    Warmly,
    Marian

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Continuous Sliding stop’ is closed to new replies.