Can’t Connect Google Analytics

Resolved carlmanson
(@carlmanson)

5 years, 9 months ago

Hi there,

When I try and connect services to my site I am getting the message: “Error: You are probably offline.”

I am able to connect to Search Console and PageSpeed Insights; just not GA. I have tried resetting/reinstalling the plugin numerous times and also tried using different user accounts, incognito mode, different browsers, etc. I’ve also tried disabling all plugins and reverting to the default theme to no avail.

If someone could help me to diagnose the cause, it would be greatly appreciated.

Thanks in advance

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Thread Starter

(@carlmanson)


### wp-core ###

version: 5.4.2
site_language: en_AU
user_language: en_AU
timezone: +08:00
permalink: /news/%year%/%postname%/
https_status: true
user_registration: 0
default_comment_status: closed
multisite: false
user_count: 4
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /var/www/vhosts/axiomdp.com.au/axiomdp.com.au
wordpress_size: 334.08 MB (350306842 bytes)
uploads_path: /var/www/vhosts/axiomdp.com.au/axiomdp.com.au/wp-content/uploads
uploads_size: 2.04 GB (2192223594 bytes)
themes_path: /var/www/vhosts/axiomdp.com.au/axiomdp.com.au/wp-content/themes
themes_size: 431.15 MB (452093577 bytes)
plugins_path: /var/www/vhosts/axiomdp.com.au/axiomdp.com.au/wp-content/plugins
plugins_size: 109.12 MB (114418077 bytes)
database_size: 166.79 MB (174892287 bytes)
total_size: 3.06 GB (3283934377 bytes)

### wp-dropins (1) ###

maintenance.php: true

### wp-active-theme ###

name: Axiom Website 2019 (axiom-2019)
version: 2020.07.29.1
author: Carl Manson
author_website: http://www.axiomdp.com.au
parent_theme: Salient (salient)
theme_features: widgets, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, post-formats, post-thumbnails, title-tag, automatic-feed-links, editor-style, menus, gutenberg
theme_path: /var/www/vhosts/axiomdp.com.au/axiomdp.com.au/wp-content/themes/axiom-2019

### wp-parent-theme ###

name: Salient (salient)
version: 12.1.0
author: ThemeNectar
author_website: https://themeforest.net/user/themenectar
theme_path: /var/www/vhosts/axiomdp.com.au/axiomdp.com.au/wp-content/themes/salient

### wp-themes-inactive (1) ###

Twenty Twenty: version: 1.4, author: the WordPress team

### wp-plugins-active (21) ###

ACF Content Analysis for Yoast SEO: version: 2.5, author: Thomas Kräftner, ViktorFroberg, marol87, pekz0r, angrycreative, Team Yoast
Advanced Custom Fields: version: 5.8.12, author: Elliot Condon
Classic Editor: version: 1.5, author: WordPress Contributors
Contact Form 7: version: 5.2, author: Takayuki Miyoshi
Duplicate Page: version: 4.2, author: mndpsingh287
Enable Media Replace: version: 3.4.1, author: ShortPixel
Google Tag Manager for WordPress: version: 1.11.4, author: Thomas Geiger
HubSpot Tracking Code for WordPress: version: 1.2.1, author: HubSpot
Salient Core: version: 1.6, author: ThemeNectar
Salient Nectar Slider: version: 1.6, author: ThemeNectar
Salient Portfolio: version: 1.6, author: ThemeNectar
Salient Shortcodes: version: 1.3, author: ThemeNectar
Salient Social: version: 1.1, author: ThemeNectar
Salient Widgets: version: 1.1, author: ThemeNectar
Salient WPBakery Page Builder: version: 6.2.0, author: Michael M - WPBakery.com | Modified by ThemeNectar
Site Kit by Google: version: 1.13.0, author: Google
Slide Anything - Responsive Content / HTML Slider and Carousel: version: 2.3.20, author: Simon Edge
Smash Balloon Instagram Feed: version: 2.4.5, author: Smash Balloon
SVG Support: version: 2.3.18, author: Benbodhi
WP Maintenance Mode: version: 2.2.4, author: Designmodo
Yoast SEO Premium: version: 14.6.1, author: Team Yoast

### wp-plugins-inactive (1) ###

Popup Maker: version: 1.11.0, author: Popup Maker

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1690
imagemagick_version: ImageMagick 6.9.10-68 Q16 x86_64 2020-04-01 https://imagemagick.org
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 8 GB
	imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
	imagick::RESOURCETYPE_FILE: 6144
	imagick::RESOURCETYPE_MAP: 8 GB
	imagick::RESOURCETYPE_MEMORY: 4 GB
	imagick::RESOURCETYPE_THREAD: 2
gd_version: bundled (2.1.0 compatible)
ghostscript_version: 9.25

### wp-server ###

server_architecture: Linux 3.10.0-1062.18.1.el7.centos.plus.x86_64 x86_64
httpd_software: Apache
php_version: 7.4.8 64bit
php_sapi: fpm-fcgi
max_input_variables: 1000
time_limit: 180
memory_limit: 256M
max_input_time: 240
upload_max_size: 16M
php_post_max_size: 16M
curl_version: 7.29.0 NSS/3.44
suhosin: false
imagick_availability: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 10.2.32-MariaDB
client_version: mysqlnd 7.4.8

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /var/www/vhosts/axiomdp.com.au/axiomdp.com.au/wp-content
WP_PLUGIN_DIR: /var/www/vhosts/axiomdp.com.au/axiomdp.com.au/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

### google-site-kit ###

version: 1.13.0
php_version: 7.4.8
wp_version: 5.4.2
reference_url: https://www.axiomdp.com.au
amp_mode: no
site_status: connected-site
user_status: authenticated
active_modules: site-verification, search-console, analytics, pagespeed-insights
required_scopes: 
	openid: ✅
	https://www.googleapis.com/auth/userinfo.profile: ✅
	https://www.googleapis.com/auth/userinfo.email: ✅
	https://www.googleapis.com/auth/siteverification: ✅
	https://www.googleapis.com/auth/webmasters: ✅
	https://www.googleapis.com/auth/analytics.readonly: ✅
search_console_property: https://www.axiomdp.com.au/
analytics_account_id: none
analytics_property_id: none
analytics_profile_id: none
analytics_use_snippet: yes

This reply was modified 5 years, 9 months ago by carlmanson.

Plugin Support

James Osborne

(@jamesosborne)

5 years, 9 months ago

Thanks for reaching out, and providing the troubleshooting steps you’ve undertaken. So we can understand your setup a bit more can you share your Site Health information here or privately?

If you’d like to attempt setup once more please follow the steps below:

Install and activate the Health Check & Troubleshooting plugin.
Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”
From the the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google”
Attempt to setup Analytics once more

You can exit troubleshooting mode afterwards. If the above fails can you inform me whether you’ve attempted setup from another device?

Thread Starter

carlmanson

(@carlmanson)

5 years, 9 months ago

Thanks for your response James,
That didn’t seem to work (assuming I did it correctly).

Yes, I have tried to run the setup from a couple of other devices previously.

Plugin Support

James Osborne

(@jamesosborne)

5 years, 9 months ago

Sorry to hear that didn’t work. Before we escalate this issue can you inform me of the following:

Are you aware of the maintenance.php MU plugin, which is active when looking at your Site Health information?
Do you have any other sites on the same hosting provider which you can attempt setup with?
Do you see any console errors on the same screen whereby you encounter the message?

Renee Johnson

(@reneesoffice)

5 years, 9 months ago

@carlmanson since we have not heard from you, I am marking you topic as resolved. If you should have any further concerns, please open a new support topic.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Can’t Connect Google Analytics’ is closed to new replies.