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Sola Support Tickets

Create a support help desk and support ticket system in minutes with Sola Support Tickets.

The easiest to use Help Desk & Support Ticket plugin. Create a support help desk quickly and easily with Sola Support Tickets.

Features

  • Manage support tickets (pending, open, solved)
  • Adds a Submit Ticket page to your website
  • Receive email notifications for new support tickets
  • Receive email notifications for support ticket responses
  • One support agent
  • Priorities - Add priorities to your support tickets (low, high, urgent, critical)
  • Internal notes

Premium Add-on

  • Custom front-end help desk showing new, open and closed tickets
  • Multiple support agents
  • Support tickets can be made private or public
  • Add popular tickets to your help desk page
  • Macros (add predefined responses to your support tickets)
  • Assign tickets to other support agents
  • Allow guests to submit support tickets
  • Choose a default ticket status
  • Upload files to support tickets and responses (HTML 5)
  • Link your help desk to an email address and automatically create support tickets when emails are received
  • Themes for the front-end help desk page (coming soon)
  • Customize your help desk through the use of shortcodes
  • Enable CAPTCHA on your support ticket submission form
  • Departments
  • Get the Sola Support Tickets Premium Version for only $29.99

Translations

Get a free copy of the Sola Support Tickets Premium version in exchange for translating our plugin!

  • English (default)
  • German (Michael Schulz)
  • French (Raymond Radet) (Etienne Couturier)
  • Spanish (Io)
  • Dutch (Johan Omlo)
  • Italian
  • Croatian (Sanjin Barac)
  • Bengali (Mayeenul Islam)
  • Portuguese - Portugal (Miguel Madeira Rodrigues)
  • Danish (Kenneth Wagner)

Requires: 3.5 or higher
Compatible up to: 4.2.2
Last Updated: 2015-5-28
Active Installs: 500+

Ratings

4.7 out of 5 stars

Support

3 of 4 support threads in the last two months have been resolved.

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Compatibility

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0 people say it works.
0 people say it's broken.

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