I had tried this plugin a few months back but ended up going with a plugin that integrates osTicket. I decided to try it again as I would really prefer a helpdesk that’s native to WordPress.
I created a sample ticket. After creation it took me to:
Hello World was the subject of the support ticket. All I ended up getting was an error from WordPress telling me that this page doesn’t exist. I went to the Admin side of WordPress. I noticed that the ticket was created. I clicked to view the ticket. Once again, the same error that the page or post wasn’t found. I also noticed that there was a ticket that I had created during the first install. It seems as if the plugin does a poor job of cleaning up when you uninstall it.
Another issue is that it seems as if all the plugin is doing is creating a post. I was hoping for a system where you can actually reply to tickets like a normal helpdesk.
This plugin is too buggy. I had only tried the free version. If it actually worked properly, I would have no issues with paying for a premium version. Unfortunately, there’s much work to be done before I could consider this to be stable enough for use on a live site. After uninstalling, I’ll have to comb through my database using phpMyAdmin for any orphan tables. I have a feeling I’ll be having to manually clean up behind this plugin.
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