Yeison Baron

Hi,

Marking as resolved. Any further assistance if the issue continues, let me know.

Best regards.

Hi @jbslettebak,

I apologize for this experience, but let me clarify some points first. We have been working to handle each case as much customized as possible. We offer a first touch assistance to discard causes of the issue and then offer remote assistance when possible for investigation and bugfixing. You can also take a look at the updates history version and changelog that we are also making Awesome Support high compatible for as many users as possible. You can even take look at the public posts and evaluate our support. We are also launch a new batch of updates for our add-ons very soon. We are a team that work hard to have customers satisfied and a product with good compatibility and functionality.

If you have time to discuss with more detail your case, I am open to listen to you by filling in the form below:

– https://getawesomesupport.com/contact/

Best regards.

Hi,

Marking this as clarified, but if you need more clarification, let us know. We also have the contact form below for pre-sales questions:

– https://getawesomesupport.com/contact/

Best regards.

Hi,

Marking as clarified but if you need more assistance, let us know and we will help!

Thanks!

Hi,

Being this topic clarified and having this on the review plan. I mark this as clarified.

Best regards.

Hi,

Marking as solved, but if the issue continues, let us know.

Thanks!

Hola,

Tenemos un artículo dónde hablamos sobre la entrega de correos. Te recomiendo que uses un plugin de entrega de correos que garantice la entrega de correos y también puedas ver em su log si el correo fue generado y enviado satisfactoriamente:

– https://getawesomesupport.com/documentation/awesome-support/email-notifications/

Saludos.

Hi,

We did the release and therefore mark this thread as solved. If this continues, you can reply.

Best Regards.