Support » Plugin: Awesome Support - WordPress HelpDesk & Support Plugin » TERRIBLE support, constant bugs

  • <p>Editing my review again for the third time. I was asked by the developers months ago to reconsider my initial harsh review, as they were “doing their best”. There seemed to be some improvements to responsiveness on tickets for a very short period of time, but now it’s back to non-existent support and a continuously buggy plugin that doesn’t work as it should. Pre-sales questions go into the ether and are never heard from again, and submitted tickets FROM PAYING CUSTOMERS are also either ignored or are just not getting to where they need to go. I have a feeling the staff is stretched thin and they can’t keep up, but you can’t nickel-and-dime out every single add-on and extra functionality and then ask for understanding while you try to keep up. Either figure it out, or get out of the game altogether. This is pathetic.</p>
    <p>To make things worse, much of their documentation is out of date and will not help you at all. Being that they don’t respond to tickets or pre-sales questions, you’re left to dig through their code to try to figure it out for yourself. This would be just fine if I was using it for free, but as a paying customer it’s nonsense.</p>
    <p>Conclusion: DO NOT PURCHASE ANYTHING FROM THESE DEVS. Use the free version if you want, but expect it to be buggy and to have to spend a lot of time getting it to work properly. I now need to figure out how to extricate myself from them and find an alternative. I wish I’d followed my gut and never given them any money in the first place.<br />AVOID FOR YOUR OWN SAKE!!!</p>

    • This topic was modified 1 year, 5 months ago by jbslettebak.
    • This topic was modified 1 year, 5 months ago by jbslettebak.
    • This topic was modified 8 months, 2 weeks ago by jbslettebak.
    • This topic was modified 8 months, 2 weeks ago by jbslettebak. Reason: Awesome Support sucks
    • This topic was modified 8 months, 2 weeks ago by jbslettebak.
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  • Plugin Author yeisonbp

    (@yeisonbp)

    Hi @jbslettebak,

    I apologize for this experience, but let me clarify some points first. We have been working to handle each case as much customized as possible. We offer a first touch assistance to discard causes of the issue and then offer remote assistance when possible for investigation and bugfixing. You can also take a look at the updates history version and changelog that we are also making Awesome Support high compatible for as many users as possible. You can even take look at the public posts and evaluate our support. We are also launch a new batch of updates for our add-ons very soon. We are a team that work hard to have customers satisfied and a product with good compatibility and functionality.

    If you have time to discuss with more detail your case, I am open to listen to you by filling in the form below:

    https://getawesomesupport.com/contact/

    Best regards.

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