Yeison Baron

Hi,

I will mark this topic as solved. If you need more assistance, please let me know.

Regards.

Hi @portegah85,

Currently with the core plugin you can only use two shortcodes, ticket-submit and tickets. Our closest approach to show as many tickets in the backend as possible is the public tickets add-on. You can take a look and check also their shortcodes in the links below:

– https://getawesomesupport.com/addons/public-tickets/
– https://getawesomesupport.com/documentation/public-tickets/shortcode-parameters/

Regards.

Hi @philr88,

For pre-sales questions, please submit the form in the link below and we will assist you ASAP:

– https://getawesomesupport.com/contact/

In the meantime, I recommend you to check the Paid Support and email support add-on (we have the guest tickets add-on but we wanted to make sure your needs might be solved with your requirements:

– https://getawesomesupport.com/addons/paid-support-woocommerce/
– https://getawesomesupport.com/addons/email-support/

I will mark this topic as resolved as it was routed to the proper area. Any tech support questions regarding the Awesome Support Plugin, you can open a new topic.

Regards.

Hi @albawani,

Let’s see if there might be a conflict with a plugin or theme that causes the user not see attachments. Please switch to a default theme temporarily and deactivate your plugins one by one until the issue disappears. The last one in deactivating is the one conflicting.

You can also share us the error message in the debug.log file to see if there are messages there:

– https://wordpress.org/support/article/debugging-in-wordpress/

Also, check these settings for attachments in Awesome Support. Changes will only apply to upcoming tickets and not for existing tickets.

– https://getawesomesupport.com/documentation/awesome-support/admin-file-upload-options/

Regards.

Hi @easycom,

When you mentioned that we have real flaws in the coding, it will be appreciated your detailed feedback for improving the product (we have also our list of fixes and improvements as any software company so I appreciate your comprehension in the time of investigating, testing and fixing as we have more than 40 add-ons).

Also, I wanted to clarify some points.

First, the fact that the tickets get closed does not mean that your case gets closed (you even closed one ticket by yourself. Our system is by default designed to close tickets after 7 days of inactivity of the client (which we think is a fair time), but if a ticket gets closed, you and our customers can open a new one as I am the one who handles these requests, and I will always be willing to help as much as I can, or if a client asks for having the ticket open, it can be done as well, it’s a matter of clear communication.

Secondly, I’ve always be willing to help and even sent you updated versions of the core plugin and one add-on, in which the last one, the add-on I did not receive any response of you. There are several clients like you that I assist and do my best to perform their solution.

Third, as with every software, we have limitations and in these cases we help as much as we can, always being guided under the purchase Terms and conditions, we don’t offer support for custom code unless hiring custom development.

We are always open to solve the issues, so I will keep the internal ticket you have as open so that you reply and continue with the investigation of your case.

Regards.

Hi,

I will mark this thread as resolved, but if you have any other questions, you can open a new one to assist you.

Regards.

Hi,

I will mark this topic as resolved, but if you have any other questions, you can open a new thread to assist you.

Regards.