Yeison Baron
Forum Replies Created
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Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] New Ticket Button URLHi @johnymajors,
to add the code, go to appearence – theme editor, choose the theme you are using and find the functions.php file from your theme. You can add the code there.
Regards.
Hi @ggonpereira,
We have the guest tickets add-on for that (in the same page for both types). You can check more information in the link below:
– https://getawesomesupport.com/addons/guest-tickets/
If you are interested and have more questions, you can fill in the form below:
– https://getawesomesupport.com/contact/
I will mark this thread as solved. Any questions you have, please let me know.
Regards.
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] New Ticket Button URLHi @johnymajors,
In order to get things clear and smooth, do you want your agents to submit tickets in the front end? If so, add the following to your functions.php:
add_filter( ‘wpas_agent_submit_front_end’, ‘__return_true’ );
Let me know if this is what you need.
Regards.
Hi @bsokol,
Could you try reinstalling (uninstalling and reinstalling) the plugin and let me know your test results?
Regards.
You can try logging in on Firefox and login. I made a test on Firefox and it works. My team is investigating if there is a protocol from the Teamviewer integration that causes that restriction on Chrome.
Regards.
Hi @mahesh8oct1988,
Unfortunately, it is only possible to filter user roles in the users interface, and this filter cannot be applies in the ticket list in the back end.
Regards.
Hi @tim-reeves,
Yes, we plan to launch an update with a fix to this issue. You can check the code fix from the pull request we made on the session manager library:
– https://github.com/ericmann/wp-session-manager/pull/84/files
Regards.
Hi @vasikgreif,
Please upload the plugin to the latest version to fix the bug: 6.0.3.
Let me know if this works.
Regards.
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] installation errorHi all for your help. We were working hard to fix the issue and it’s done. You can reinstall the plugin now.
Let me know your results.
Regards.
Hi @ianmcguinness,
Is your question related with the Awesome Support plugin or any of the add-ons? We currently don’t have a way to do that, but I found an article that might help you with your question:
– https://wedevs.com/docs/wp-user-frontend-pro/content-restriction/partial-content-restriction/
Regards.
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] Website page speedHi,
Marking as solved. Any questions you have, please let me know.
Regards.
Hi,
I will close this thread, but if you have more questions, please let me know.
Regards.
Hi,
I will close this topic, but if you have more questions, please let me know.
Regards.
Hi,
Closing thread. If you need us, you can open a new thread.
Regards.
Hi,
I will mark this thread as solved. Any questions, let me know.