Yeison Baron
Forum Replies Created
-
Hi,
Marking this as solved. Any further assistance, we are here to help.
Best Regards.
Hi,
Marking this topic as clarified. Any questions, you can let us know.
Hi,
Marked as solved as the question was clarified.
Best Regards.
Hi,
These templating guides will help you fix the issue:
– https://getawesomesupport.com/documentation/awesome-support/templating/
– https://getawesomesupport.com/documentation/awesome-support/ticket-details-page-template/Best Regards.
We can evaluate the option for developing your request and diagnose. You can continue the conversation by filling in the form below:
– https://getawesomesupport.com/contact/
Best Regards.
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] Rename labelsHi,
You can also try “translating” words to change them to your needs:
– https://getawesomesupport.com/documentation/awesome-support/translations/
Best Regards.
Hi @tim-reeves,
For the update, go to your account and download the latest version. This forum is for the free plugin. For premium support, please submit a ticket here:
– https://getawesomesupport.com/submit-ticket
Best Regards.
Hi,
Marking as clarified. Any questions, let me know.
Best Regards.
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] integrating with crmHi @andrew55,
Marking as solved. For contacts about the integration option, you can fill in the form in the reply above and we will diagnose. The more details you add, the better it is for our team.
Hi,
Marking ticket as solved. Any further assistance, let us know.
Hi @haz02,
These messages are notice messages (double checked with the development area) and therefore they won’t affect the behaviour of the site. If the messages are displayed on the site, turn the debug flags off.
Best Regards.
Hi,
Marking this thread as solved. Any questions, let us know.
Best Regards.
Hi @tim-reeves,
Thanks for the details. I sent this to the development area and let you know any news as soon as I have it.
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] auto-login links?Hi @andrew55,
With these email tags, users can go to the ticket without the need to login. Also, in order to understand better, do you need a link like “click to view your tickets list” and so they can go there without logging in (once clicked and auto logged in, users can go to all the page areas without the need to log in again, this is how it works with the click-to-view template tag)? If so, I can ask for a quote. For more details, you can fill in the form here:
– https://getawesomesupport.com/contact/
Otherwhise, I can add it to the feature requests list.
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] auto-login links?Hi,
In Awesome Support have one feature for click to view tickets when users receive an email notification, this is with the Productivity add-on:
– https://getawesomesupport.com/documentation/productivity/click-view-email-template-tag/
Here is the Productivity add-on description:
– https://getawesomesupport.com/addons/productivity/
If you need more information about it, you can fill in a form in the link below: