Arreane
Forum Replies Created
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Glad it’s working now. Most of the time lazy load is what would cause any sliders some issue. Some times JS minifications too as it would create cache or could cause JS conflict.
In you case, it looks like it’s just the lazy load feature.
I will close the ticket now.
Thanks,
Please see screenshot – https://share.getcloudapp.com/YEuPb89m
The CSS code that’s causing your header menu to change to a blue color is not related to MetaSlider.
This is clearly part of your theme as MetaSlider doesn’t produce CSS that’s related to the ID #site-footer and class of .primary-menu which are elements that’s clearly part of your theme.
MetaSlider will just inherit your site’s font face. The pro version has the ability to change font face using the Layer Slide feature.
You can still do this with the free version by applying custom CSS to you site. Adding the code below will change the slider’s font to arial.
.metaslider { font-family: arial; }Thank you for providing the screenshot.
Looks like you’re using a different slider from the site compared to the screenshot.
Your site is running a slider with the id of #925 while the one on your screenshot is #1469
Can you try to check if and make sure that the shortcode below is what’s running on your page?
[metaslider id="1469"]Yes, I was able to see the issue but since you pointed out that the issue happened right after the update. It’s possible that some of the files may have been corrupted which has caused your slideshow to fail. That’s why I asked to remove the MetaSlider plugin files from your site and re-upload them again.
Hi,
Looks like some sort of optimization/minification plugin is causing this issue.
You can try the following solutions from your optimization/minification plugin to fix the issue:
-Disable js minification (if there is any)
-Disable lazy load feature (if there is any)Hi,
Looks like your site is using Smush plugin. Disabling the lazy load feature of your Smush plugin should fix the issue.
Hi,
I went ahead and tested it on windows using chrome but I still wasn’t able to replicate your issue. I’m still getting the same quality image, which should be the case as the slider is using the raw image and not the thumbnail.
Yes, using cPanel would also work.
Hi,
Please share the error message here. Was it working before the update?
In the meantime, there may have some corrupted files during the update. So you can manually delete MetaSlider and re-install again.
Follow the next steps in order to delete (remove) WordPress plugin manually via FTP:
- Download and install FTP client (for example, Filezilla).
- Open FTP client and enter your FTP access credentials (host, username and password) to access files on your server.
- Navigate to ‘yourwordpresswebsite/wp-content/plugins’ directory.
- Delete (remove) necessary plugin by deleting its folder.`
Hi,
No worries, I happy to assist you.
May I know what device and browser you used to experience the issue?
Can you also share the link of the image which you said is blurry?
Hi,
I still wasn’t able to replicate your issue. The link you provided is what’s also been used in your slider. I made a short recording of my experience https://share.getcloudapp.com/p9uNLmQ5
Can you also provide the link of your image that you said is blurry.
Hi,
The css is that’s causing the issue coming directly from your index file which is most-likely due to a page builder / theme settings
You can try to isolate and find what’s causing the issue by deactivating all your plugins and switch your theme temporarily to a Twenty-Twenty One theme. Then, try to reactivate everything one-by-one until you can find which is the culprit.
Hi,
It’s also possible that have different image sizes causing the smaller images to show extra white spaces to compensate for the height.
So please make sure that the crop option in your advance settings is not disabled.
If this is not the case, please provide us a working link for your screenshot so we can get a better idea with your issue.
Hi,
MetaSlider is using an iframe to create a preview. I’m guessing the cookie consent gets embedded right through the body tag, that’s why it’s also showing in the MetaSlider preview. This could be avoided by maybe making sure that the cookie consent doesn’t get displayed in the admin dashboard.
You should contact CookieYes | GDPR Cookie Consent & Compliance Notice (Webtoffee) regarding this matter.