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  • Thread Starter xainapad

    (@xainapad)

    Hello RK,

    That’s strange… the problem persist and I try and ask other people to try in 6 different device from 3 different countries (USA, Portugal and Switzerland). I just try and unfortunately the problem persists. Try in chrome and edge clear all cache try 2 ISP and in all the problem appear. I just have to access any page that’s not the homepage.

    Need urgent help. 4 days with this problem now. Thanks in advance!

    Thread Starter xainapad

    (@xainapad)

    Hello Niels,

    Thank for the helping so far and not leaving me alone with this!

    Here is the System Status:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://reformasnasuica.com
    Site address (URL): https://reformasnasuica.com
    WC Version: 4.2.2
    REST API Version: ✔ 1.0.8
    WC Blocks Version: ✔ 2.5.16
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.2.4
    Log Directory Writable: ✔
    WP Version: 5.4.2
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: pt_PT
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.19
    PHP Post Max Size: 50 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.70.0
    OpenSSL/1.1.1g
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.30
    Max Upload Size: 20 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.2.2
    WC Database Prefix: wpx3_
    Tamanho total da base de dados: 18.17MB
    Tamanho dos dados da base de dados: 15.68MB
    Tamanho do índice da base de dados: 2.49MB
    wpx3_woocommerce_sessions: Dados: 0.55MB + Índice: 0.03MB + Engine MyISAM
    wpx3_woocommerce_api_keys: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_woocommerce_attribute_taxonomies: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_woocommerce_downloadable_product_permissions: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_woocommerce_order_items: Dados: 0.02MB + Índice: 0.02MB + Engine MyISAM
    wpx3_woocommerce_order_itemmeta: Dados: 0.15MB + Índice: 0.11MB + Engine MyISAM
    wpx3_woocommerce_tax_rates: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_woocommerce_tax_rate_locations: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_woocommerce_shipping_zones: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_woocommerce_shipping_zone_locations: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_woocommerce_shipping_zone_methods: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_woocommerce_payment_tokens: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_woocommerce_payment_tokenmeta: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_woocommerce_log: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_actionscheduler_actions: Dados: 1.17MB + Índice: 0.33MB + Engine MyISAM
    wpx3_actionscheduler_claims: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_actionscheduler_groups: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
    wpx3_actionscheduler_logs: Dados: 0.64MB + Índice: 0.43MB + Engine MyISAM
    wpx3_commentmeta: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
    wpx3_comments: Dados: 0.44MB + Índice: 0.33MB + Engine MyISAM
    wpx3_links: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_mailchimp_carts: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_mailchimp_jobs: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_options: Dados: 4.86MB + Índice: 0.21MB + Engine MyISAM
    wpx3_postmeta: Dados: 1.00MB + Índice: 0.56MB + Engine MyISAM
    wpx3_posts: Dados: 4.60MB + Índice: 0.31MB + Engine MyISAM
    wpx3_termmeta: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
    wpx3_terms: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
    wpx3_term_relationships: Dados: 0.03MB + Índice: 0.06MB + Engine MyISAM
    wpx3_term_taxonomy: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_usermeta: Dados: 0.02MB + Índice: 0.02MB + Engine MyISAM
    wpx3_users: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
    wpx3_wc_download_log: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_wc_product_meta_lookup: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
    wpx3_wc_tax_rate_classes: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
    wpx3_wc_webhooks: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_wpfm_backup: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_wpmailsmtp_tasks_meta: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_wpml_mails: Dados: 2.20MB + Índice: 0.01MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    attachment: 47
    custom_css: 1
    et_pb_layout: 20
    nav_menu_item: 9
    page: 9
    post: 5
    product: 7
    revision: 173
    shop_coupon: 3
    shop_order: 318
    shop_order_refund: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (10) ###
    
    Akismet Anti-Spam: por Automattic – 4.1.6
    Cookie Notice: por dFactory – 1.3.2
    Insert Headers and Footers: por WPBeginner – 1.4.5
    Jetpack por WordPress.com: por Automattic – 8.6.1
    WooCommerce PayPal Checkout Gateway: por WooCommerce – 2.0.2 (update to version 2.0.3 is available) – Installed version not tested with active version of WooCommerce 4.2.2
    Plataforma do Stripe para o WooCommerce: por WooCommerce – 4.5.0
    WooCommerce: por Automattic – 4.2.2
    WP File Manager: por mndpsingh287 – 6.5
    WP Mail Logging: por MailPoet – 1.9.6
    WP Mail SMTP: por WPForms – 2.1.1
    
    ### Inactive Plugins (1) ###
    
    Hello Dolly: por Matt Mullenweg – 1.7.2
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: CHF (CHF)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Página da Loja: #236 - /loja
    Carrinho: #238 - /carrinho
    Finalizar compras: #240 - /finalizar-compra
    Minha conta: #242 - /minha-conta
    Termos e condições: #3926 - /informacao-legal
    
    ### Theme ###
    
    Name: Divi
    Version: 4.4.8
    Author URL: http://www.elegantthemes.com
    Child Theme: ❌ – Se estiver a modificar o tema do WooCommerce ou um tema principal que não construiu pessoalmente
    recomendamos o uso de um tema dependente. Veja: Como criar um tema dependente
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Concluída: 3.161
    Oldest: 2020-06-10 10:19:08 +0000
    Newest: 2020-07-01 08:24:01 +0000
    
    Falhada: 1
    Oldest: 2020-03-30 22:47:24 +0000
    Newest: 2020-03-30 22:47:24 +0000
    
    Pendente: 3
    Oldest: 2020-07-01 08:30:20 +0000
    Newest: 2020-07-01 09:16:18 +0000
    
    
    Thread Starter xainapad

    (@xainapad)

    Hello Niels,

    Already follow each step in your tutorial.

    Try with another theme and the problem persist.

    Deactivate all plugins (including WooCommerce extensions) and the problem persist.

    Deactivate only WooCommerce plugin and the problem desapears.

    Any aditional help?

    thank you

    Thread Starter xainapad

    (@xainapad)

    Hi Aashik P,

    In WP mail Log I can see the sent emails (the ones i change the order status manual). I activate Stripe test mode but in this mode all credit card payments are refused and no emails are sent…

    In real mode i made a purchace 22 dec and no email were sent.

    My main payment option however is money transfer (IBAN). When this option is selected the order status is “waiting for payment” and also here no emails are sent automatically.

    System status Bellow and thank very much for your help! `
    ### WordPress Environment ###

    WordPress address (URL): https://reformasnasuica.com
    Site address (URL): https://reformasnasuica.com
    WC Version: 3.8.1
    REST API Version: ✔ 1.0.2
    Log Directory Writable: ✔
    WP Version: 5.3.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: pt_PT
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.2.26
    PHP Post Max Size: 8 MB
    PHP Time Limit: 90
    PHP Max Input Vars: 1000
    cURL Version: 7.67.0
    OpenSSL/1.0.2t

    SUHOSIN Installed: –
    MySQL Version: 5.7.28
    Max Upload Size: 8 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 3.8.1
    WC Database Prefix: wpx3_
    MaxMind GeoIP Database: ✔
    Tamanho total da base de dados: 5.92MB
    Tamanho dos dados da base de dados: 5.49MB
    Tamanho do índice da base de dados: 0.43MB
    wpx3_woocommerce_sessions: Dados: 0.39MB + Índice: 0.02MB + Engine MyISAM
    wpx3_woocommerce_api_keys: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_woocommerce_attribute_taxonomies: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_woocommerce_downloadable_product_permissions: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_woocommerce_order_items: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_woocommerce_order_itemmeta: Dados: 0.01MB + Índice: 0.01MB + Engine MyISAM
    wpx3_woocommerce_tax_rates: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_woocommerce_tax_rate_locations: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_woocommerce_shipping_zones: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_woocommerce_shipping_zone_locations: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_woocommerce_shipping_zone_methods: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_woocommerce_payment_tokens: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_woocommerce_payment_tokenmeta: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_woocommerce_log: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_commentmeta: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_comments: Dados: 0.07MB + Índice: 0.06MB + Engine MyISAM
    wpx3_links: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_mailchimp_carts: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_mailchimp_jobs: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_options: Dados: 1.30MB + Índice: 0.10MB + Engine MyISAM
    wpx3_postmeta: Dados: 0.20MB + Índice: 0.05MB + Engine MyISAM
    wpx3_posts: Dados: 3.45MB + Índice: 0.08MB + Engine MyISAM
    wpx3_termmeta: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
    wpx3_terms: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
    wpx3_term_relationships: Dados: 0.01MB + Índice: 0.02MB + Engine MyISAM
    wpx3_term_taxonomy: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_usermeta: Dados: 0.01MB + Índice: 0.01MB + Engine MyISAM
    wpx3_users: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
    wpx3_wc_admin_notes: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_wc_admin_note_actions: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_wc_category_lookup: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_wc_customer_lookup: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
    wpx3_wc_download_log: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_wc_order_coupon_lookup: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_wc_order_product_lookup: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
    wpx3_wc_order_stats: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
    wpx3_wc_order_tax_lookup: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_wc_product_meta_lookup: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
    wpx3_wc_tax_rate_classes: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
    wpx3_wc_webhooks: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
    wpx3_wpml_mails: Dados: 0.05MB + Índice: 0.00MB + Engine MyISAM

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (11) ###

    Direct checkout, WooCommerce Single page checkout , WooCommerce One page checkout: por PI Websolution – 1.3.3
    Facebook for WooCommerce: por Facebook – 1.9.15 – Não testado com a versão activa do WooCommerce
    Jetpack por WordPress.com: por Automattic – 8.0
    Mailchimp for WooCommerce: por Mailchimp – 2.3 – Não testado com a versão activa do WooCommerce
    WooCommerce Admin: por WooCommerce – 0.23.2
    WooCommerce PayPal Checkout Gateway: por WooCommerce – 1.6.18
    Plataforma do Stripe para o WooCommerce: por WooCommerce – 4.3.1
    WooCommerce Services: por Automattic – 1.22.2
    WooCommerce: por Automattic – 3.8.1
    WP Mail Logging: por MailPoet – 1.9.5
    WP Mail SMTP: por WPForms – 1.8.1

    ### Inactive Plugins (2) ###

    Akismet Anti-Spam: por Automattic – 4.1.3
    Hello Dolly: por Matt Mullenweg – 1.7.2

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: CHF (CHF)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Página da Loja: #236 – /loja/
    Carrinho: #238 – /carrinho/
    Finalizar compras: #240 – /finalizar-compra/
    Minha conta: #242 – /minha-conta/
    Termos e condições: #3926 – /informacao-legal/

    ### Theme ###

    Name: Divi
    Version: 4.0.9
    Author URL: http://www.elegantthemes.com
    Child Theme: ❌ – Se estiver a modificar o tema do WooCommerce ou um tema principal que não construiu pessoalmente
    recomendamos o uso de um tema dependente. Veja: Como criar um tema dependente

    WooCommerce Support: ✔

    ### Templates ###

    Overrides: –

    ### Action Scheduler ###

    Complete: 241
    Oldest: 2019-12-14 19:01:20 +0000
    Newest: 2019-12-27 16:38:15 +0000

    Pending: 1
    Oldest: 2019-12-27 16:59:54 +0000
    Newest: 2019-12-27 16:59:54 +0000

    Canceled: 0
    Oldest: –
    Newest: –

    In-progress: 0
    Oldest: –
    Newest: –

    Failed: 0
    Oldest: –
    Newest: –

    `

Viewing 4 replies - 1 through 4 (of 4 total)