WPtouch
Forum Replies Created
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Hi,
It sounds like there is a caching issue. Once you deactivate WPtouch, it will stop working. If the site is running any cache plugin or cache system, please make sure its caches are cleared completely.
- This reply was modified 8 years, 3 months ago by Jan Dembowski.
Hi,
Yes, any custom links (internal or internal) will work in WPtouch. Just make sure the custom WordPress menu is assigned to WPtouch in Appearance > Menus > Manage Locations.
- This reply was modified 8 years, 3 months ago by Jan Dembowski.
Hi,
The page title area is that way by design. However, you can decrease its size by adding the code below to Appearance > Customize > Custom CSS when editing the mobile theme.
.post-page-head-area.bauhaus { padding-top: 0 !important; padding-bottom: 0 !important; }Additional info on adding custom styling can be found here – Adding Custom Styling
To inspect WPtouch Pro’s CSS yourself if you need to or want to make other changes like this, please take a look at this part of the article – Identify targets for custom CSS
- This reply was modified 8 years, 3 months ago by Jan Dembowski.
Hi,
Please make sure you are adding the custom CSS to WPtouch’s Custom CSS and not the desktop theme’s “Additional CSS” field. If you’re adding it to WPtouch’s “Custom CSS” field and the issue persists, clear any caches you have running on the site, and make sure that any cache plugin or system is configured to ignore the WPtouch user agent list below (or to cache separately for it).
Configuring Cache plugins for WPtouch
Regards,
Emilio Rivera,
WPtouch SupportHi,
I’m attaching a screenshot of what I see in the WPtouch menu when I preview the mobile theme. Do you see different or is it something different that you want to see there? Please double-check that the menu you want to see there is configured in Appearance > Menus > Manage Locations.
Regards,
Emilio Rivera
WPtouch SupportHi Suzanne,
Sorry to hear about the trouble you’re having. It’s not the experience we want WPtouch users to have.
First, please verify that WPtouch’s display is enabled in Settings > General > Display.
If it is and the issue persists, it is likely due to a caching issue. I see that your site runs on nginx and is also using cloudflare. This means, those services are very likely serving cached desktop pages to your mobile visitors, and vice versa.
We recommend configuring cache plugins and systems to ignore caching (and serving cached files) for the WPtouch user agents or to cache separately for them. You can find the list below.
iPhone iPod Android BB10 BlackBerry webOS IEMobile/7.0 IEMobile/9.0 IEMobile/10.0 MSIE 10.0 iPad PlayBook Xoom P160U SCH-I800 Nexus 7 TouchPlease contact your site or server admin and ask if they can configure all caching systems in place on your website to ignore the user agents above, and it should help resolve the issue.
Regards,
Emilio Rivera
WPtouch SupportThanks @airdrummer!
As airdrummer said, WPtouch loads a theme that is independent of the desktop theme. Your content, somewhere calls for the theme_locals() function. You can define the function in a site-wide plugin, or use WPtouch Pro’s child theme support to define it in the mobile theme.
WPtouch Pro child themes work just like a standard WordPress child theme, but in WPtouch it’s a Pro-only feature at this time.
Regards,
Emilio Rivera
WPtouch SupportHi Ken,
Sorry to hear about the trouble you’re having. This usually happens when another one of the active plugins or the desktop theme is loading its scripts in WPtouch Pro’s Customizer. WordPress advises against doing this, as it may cause issues like what you’re seeing.
Thank you for letting us know about this. We’ll note the conflict in our Knowledge Base.
Regards,
Emilio Rivera
WPtouch SupportHi @martinjoycea,
our blog index and posts are hosted on wordpress in a different section
How are you adding it to the desktop theme’s blog page? Is it hosted on a different domain as well?
To remove the ‘leave a reply’ text, add the CSS below to Appearance > Customize >
Custom CSS#respond, #comments {
display: none !important;
}Regards,
Emilio Rivera,
WPtouch SupportHi @minglulee,
I’m attaching a screenshot of what I see. Let us know if you see different. However, once you disable WPtouch, it stops loading on your website. However, if the site is running some type of caching plugin or system (that wasn’t configured to work with WPtouch), you might be seeing remnants of the mobile theme.
Make sure all caches are cleared, including the cache on the browser on the mobile device you are using to test and it should help make the difference.
Regards,
Emilio Rivera,
WPtouch SupportYes, exactly. That should be sufficient to resolve the issue. You can then install a WordPress cache plugin like WP Super Cache or W3 Total Cache to help increase performance, now that nginx cache is disabled.
Regards,
Emilio Rivera,
WPtouch SupportHi @sidi_d10,
It looks like the issue may be caused by the server-side caching system in place. The server your website is hosted on is running nginx cache. Please contact your web hosting company and ask if they can configure nginx cache to either ignore the user agents below, or to cache separately for them. Doing so should help resolve the issue. Another way would be to disable nginx cache, and only rely on a plugin like WP Super Cache or W3 Total Cache for example.
iPhone iPod Android BB10 BlackBerry webOS IEMobile/7.0 IEMobile/9.0 IEMobile/10.0 MSIE 10.0 iPad PlayBook Xoom P160U SCH-I800 Nexus 7 TouchRegards,
Emilio Rivera,
WPtouch SupportHi Yair,
Lex is handling the support inquiry for WPtouch Pro in our Support Center. Please give us some time to look at the request and report back. Thank you for your patience!
Regards,
Emilio Rivera,
WPtouch SupportTo Emilio Rivera, please. Thank you.
Thanks. Would you be able to send it to us in a .zip file? We’ll only use to test locally and see what we can do to resolve the issue. You can send it to credentials@wptouch.com.
Regards,
Emilio Rivera,
WPtouch Support