Support » Plugin: WPtouch » Mobile theme customizer returns error 500

  • Resolved Ken Ken

    (@ckykenken)


    I found that the plugin causes conflict with the premium version of GeneratePress theme. Whenever that plugin is activated, the mobile customizer returns error 500 whenever I tried to access it. I contacted the author of GeneratePress, but still can’t find out why.

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  • Plugin Author WPtouch

    (@wptouch)

    Hi Ken,

    Sorry to hear about the trouble you’re having. This usually happens when another one of the active plugins or the desktop theme is loading its scripts in WPtouch Pro’s Customizer. WordPress advises against doing this, as it may cause issues like what you’re seeing.

    Thank you for letting us know about this. We’ll note the conflict in our Knowledge Base.

    Regards,

    Emilio Rivera
    WPtouch Support

    The theme developer updated the premium addon plugin and fixed the issue.

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