WPtouch

Hi Martin,

After installing and activating WPtouch, website visitors viewing your website on a support mobile device will automatically see the WPtouch mobile theme. Your desktop users and desktop theme won’t be affected.

You can preview your website’s WPtouch mobile theme on your mobile device, in the Customizer in WordPress, via the “Preview Theme” button in its admin panel or using the preview theme url directly – YOURWEBSITE.com/?wptouch_preview_theme=enabled

Regards,

Emilio Rivera,
WPtouch Support

Hi Krisin,

Please make sure you send questions to support@wptouch.com and not support@wptouch.com.au, I’m not sure we can capture the ones sent to the .au domain. Sorry if we’ve missed your e-mails or if at times it has taken longer than expected for a reply. Can you let me know what e-mail address you use to communicate with us? I’ll look for your e-mails in our support system.

Please keep in mind that customers with active WPtouch Pro licenses have priority when it comes to support. We cannot guarantee support for free users, and free users are welcome to post in these WordPress.org community forums for support from the community. Although, we do check here and respond from time to time.

However, you should expect a timely response when it comes to pre-sale questions. Please let me know what e-mail address you’ve used to communicate with us and I’ll make sure you get a timely response to any pre-sale questions.

Or you can ask your questions here as well.

Regards,

Emilio Rivera
WPtouch Support

Hi Kristin,

Thank you for using WPtouch! Sorry to hear about the trouble you’re having it displaying it on the devices you’re using to test. Unfortunately, we can’t guarantee WPtouch Pro will work on all devices, specifically in ones that it doesn’t officially support.

The header doesn’t view on the OPPO Phone R11 for some reason properly. Dimesions for oppo is 1080 x 1920 pixels

What does it look like? What exactly is happening? Any chance you can provide a screenshot? We’ll have a better idea of what is happening and how to resolve it.

You should add any custom CSS to the Custom CSS field in the Customizer. Adding it to the theme’s style.css will have it overwritten when you update the theme. WPtouch Pro supports child themes, so you would be able to add it to the child theme’s style.css file.

Here’s some info on -webkit-device-pixel-ratio – https://developer.mozilla.org/en-US/docs/Web/CSS/@media/-webkit-device-pixel-ratio

Again, we can’t guarantee WPtouch/Pro will work on all mobile devices. Any custom CSS to support additional devices will need to be configured/added by you.

If you want WPtouch to display on additional devices, you can add them using their user agent (you might still require/want to add custom CSS for them). Take a look at the article below.

https://support.wptouch.com/support/solutions/articles/5000523486

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• This reply was modified 8 years, 3 months ago by Jan Dembowski.

Hi,

It sounds like there might be a caching issue going on. If you are running any type of caching on the site, clear all caches and it should restore the site back to normal.

If you decide to activate WPtouch again, the caching plugin/system will need to be configured to ignore the WPtouch user agent list, and it’ll prevent these issues from happening. You can find it below.

iPhone
iPod
Android
BB10
BlackBerry
webOS
IEMobile/7.0
IEMobile/9.0
IEMobile/10.0
MSIE 10.0
iPad
PlayBook
Xoom
P160U
SCH-I800
Nexus 7
Touch

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• This reply was modified 8 years, 3 months ago by Jan Dembowski.

Hi @sonikam,

Sorry to hear about the trouble you’re having. Please take a look in Settings > General > Landing Pages > Mobile front page and make sure the page set as the Mobile front page is not the same page that is set as the Static front page in your WordPress > Reading settings.

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• This reply was modified 8 years, 3 months ago by Jan Dembowski.

Hi,

In WPtouch (free) you can add your link/button to a random post in the footer by adding the html code in Appearance > Footer. Though, I’m assuming you added the functionality for the random post using a plugin or a function, similar to the way it’s explained here – http://www.wpbeginner.com/wp-tutorials/how-to-redirect-users-to-a-random-post-in-wordpress/

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• This reply was modified 8 years, 3 months ago by Jan Dembowski.

Hi,

You can assign the blog page as the “Posts page” in Settings > General > Landing Pages to display the posts on the /blog page.

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• This reply was modified 8 years, 3 months ago by Jan Dembowski.

Hi,

You can remove it by adding the CSS below to Appearance > Customize > Custom CSS

#sidebar {
display: none !important;
}

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• This reply was modified 8 years, 3 months ago by Jan Dembowski.