WPtouch
Forum Replies Created
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Hi @trisham,
“Why are custom post types not supported easily?”
Exactly because that – they’re custom. I assume the custom post types on the site are defined in the desktop theme’s functions.php file (or similar). WPtouch/Pro loads its own themes, that are independent of the desktop theme. So anything in the desktop theme can’t be ‘seen’ by WPtouch.
One way to add this is by defining the custom post types in WPtouch using a child theme. At this time, child themes are only officially supported in WPtouch Pro.
Or, you can define them in a plugin, that way they’re available site-wide, in both the desktop and mobile themes.
However, you would still need to add custom templates for the post types (if they’er using any) in WPtouch, which should be done in a child theme. This way your modifications survive updates.
Regards,
Emilio Rivera,
WPtouch SupportHi @sharpo,
What is the search plugin you are using on the site? I’ll be happy to test it locally and see what might be going on there. Thank you.
Regards,
Emilio Rivera
WPtouch SupportHi,
Are you still experiencing the issue? I’m testing on an iPhone/Safari and can switch between the mobile and desktop themes without issue.
If you’re still seeing this behavior, let us know the exact steps you are taking to reproduce it and we’ll take another look. Thank you.
Regards,
Emilio Rivera
WPtouch SupportHi @viking92,
Please note that the free version of WPtouch does not include any themes that include official support for WooCommerce. At this time, only the MobileStore theme, which is a Pro-only theme includes support for WooCommerce.
We can’t guarantee full WooCommerce functionality in any of the other themes. So I would recommend that you consider using WPtouch Pro/MobileStore for your WooCommerce-powered website.
If the warning message is not causing any functionality issues, you can hide it by hiding PHP notices in WordPress’s frontend by adding the code below to your installation’s wp-config.php file, somewhere before the “Happy Blogging!” line.
error_reporting(0);
@ini_set(‘display_errors’, 0);Regards,
Emilio Rivera
WPtouch SupportHi,
Your footer content is likely set in Appearance > Customize > Footer. Look for it there. Let us know if the footer content is not there and share the URL of the site in question and we’ll gladly take a closer look.
- This reply was modified 7 years, 10 months ago by Jan Dembowski. Reason: Removed signature
Hi @jvmedia,
Images added in the content, using WordPress standard page/post editing tools will show up in the mobile theme. However, if the image/content is added in a way that it uses exclusive/custom functionality from the desktop theme, it may possibly not be displayed in the mobile theme.
Looking at one of the pages on your site (https://www.kilzerwealth.com/services/) I do see that the top image is not displayed in the mobile theme. Please let us know exactly how that image is added to the page and we’ll have a better idea why it’s not being displayed in the mobile theme.
If the styling is custom/exclusive to the desktop theme, then it won’t be in the mobile theme. However, you can add custom styling in Appearance > Customize > Custom CSS.
Regards,
Emilio Rivera
WPtouch SupportHey @jerrry,
I’m sorry that you had difficulty getting in touch with our support team- we recently transitioned to a different ticketing system and have been ironing out some bugs along the way.
We did receive a support ticket from you last night which we replied to this morning- according to our ticket system you saw our reply and the attached invoice. Also, just so you know, we’ve removed the “Leave a message” window for now from the primary site since that was funneling tickets directly into our previous ticket system.
Please let me know if you need anything else.
Regards,
Zach
Hi GerardL,
Sorry to hear about the trouble you’re having with WPtouch.
This looks like a conflict with one of the other active plugins or the desktop theme. You may want to check if one of the active plugins in WordPress is conflicting by deactivating them one at a time in the Plugins page in WordPress and see if you find a culprit. You can start with the plugins you suspect may be causing the issue, if you have a large number of active plugins. If that fails to work, please briefly activate a default theme like the TwentyFifteen or TwentySixteen to check if the desktop theme is causing the issue/conflict.
Regards,
Emilio Rivera
WPtouch SupportHi Kristin,
What WPtouch Pro theme are you using on the website in question? What is the URL of the website in question? Please keep in mind that WPtouch free does not support WooCommerce and only the MobileStore theme from WPtouch Pro does. You have an active WPtouch Pro license with access to the MobileStore theme, so I highly recommend you give it a try.
I’ll be happy to take a closer look and provide specific guidance to resolve your issues. If possible, please reply to the ticket/email that is open in our WPtouch Pro helpdesk.
Regards,
Emilio Rivera,
WPtouch SupportForum: Plugins
In reply to: [WPtouch - Make your WordPress Website Mobile-Friendly] CategoriesHi,
You can display the post-thumbnail in the category listing by enabling them in Appearance > Customize > Blog > Post-thumbnails.
Regards,
Emilio Rivera,
WPtouch SupportKristin,
Child themes is a Pro-only feature. You can make changes to the free theme, but any changes will be overwritten in an event of an update.
I notice that any changes I make in Woocommerce templates and save in Child theme that WP Touch plugin do not pick up the changes in the mobile version .
This is because WPtouch/Pro themes run independent of the desktop theme. Any changes done to the desktop theme’s files, can’t be ‘seen’ by WPtouch.
So you are mentioning adding functions.php to a custom plugin like Woocommerce OR to the WP TOUCH Plugin ?
In an actual plugin.
So I add functions.php in the WP Touch PRO plugin child theme ?
Or yes, you can add a functions.php file to the WPtouch Pro child theme and add your custom function(s) there.
OR add functions.php to theme Storefront child theme ?
There should already be a functions.php there, or in the parent Storefront theme. However, any changes done there won’t affect the WPtouch theme.
How do I add functions to a custom plugin ONLY ?
Well you would need to remove the custom functions from the desktop theme, if you decide to add them to a plugin. This is because you can’t declare two identical functions in different places at the same time.
To create a plugin follow the instructions here – https://codex.wordpress.org/Writing_a_Plugin
However, it is probably easier, in this case for you to reproduce the modifications (add the functions to the WPtouch Pro child theme) in the mobile theme.
Regards,
Emilio Rivera
WPtouch SupportForum: Plugins
In reply to: [WPtouch - Make your WordPress Website Mobile-Friendly] WP Touch Pro supportKristin,
I have found your e-mails. It is rare for it to happen, but it looks like some of them have fallen through the cracks. I’ve responded to one of them with additional information.
If you don’t mind, we’ll move the conversation to our support center/e-mail. We appreciate the feedback, and hope we can assist you in accomplishing what you’re after and helping you get the most out of WPtouch Pro.
Regards,
Emilio Rivera,
WPtouch SupportHi,
Sorry to hear about the trouble you’re having. It looks like another plugin may be overriding some of the mobile theme’s styles, likely a Pinterest-related plugin.
Can you share the URL of the site in question? We’ll gladly take a closer look and see what may be causing this. Thank you.
Emilio Rivera
WPtouch SupportHi Kristin,
If the modification to accomplish this is in the desktop theme’s functions.php, it means it has to be also done to the WPtouch mobile theme as well. One way is to use WPtouch Pro’s child theme support to create a child theme and a functions.php file in its directory.
The functions.php file can then include any custom functions to help you accomplish the custom functionality you’re looking for.
An alternative way would be to add the functions to a custom plugin. This way, the functions are available to the desktop theme and mobile theme, without needing to add the to both themes separately.
Regards,
Emilio Rivera
WPtouch SupportForum: Plugins
In reply to: [WPtouch - Make your WordPress Website Mobile-Friendly] Mobile Theme brokenHi,
The issue seems to be caused by the W3 Total Cache plugin. Please make sure it is configured to ignore the WPtouch user agent list per the instructions in the article linked below and it should help resolve the issue.
Configuring cache plugins for WPtouch
Regards,
Emilio Rivera
WPtouch Support