PDFG Support

Hi @rukbatsramblings,

There are a couple of options here:

1. Enable CORS in the page header to bypass the cached URL: , or
2. Using the Classic Editor block, edit the inserted URL to a relative link instead of an absolute link

In the second option, you would edit:
[pdf-embedder url="http://domain.com/wordpress/uploads/xxxx/xx/path-to-pdf.pdf"]
to:
[pdf-embedder url="/wordpress/uploads/xxxx/xx/path-to-pdf.pdf"]

This will work with the free and Premium versions of the plugin and will allow you to bypass the changing URL.

You should also exclude the PDF Embedder scripts from the cache going forward. They are already minimized so you will not be losing anything by excluding them: https://wp-pdf.com/kb/using-caching-or-minifying-plugins/

If you have any other questions, please feel free to send an email to contact@wp-pdf.com as we may not see messages posted here to respond in a timely fashion.

Emma

Hi @geoffm1968 and @rdkcreative,

I will add both of your votes to the Feature Request list.

Emma

Hi @sergiu51,

Looking at the reported error shows the URL for the PDF that includes the text %E2%80%9D. The %E2%80%9D would indicate that your theme or a page layout builder is changing the formatting of the shortcode, turning the straight quotes around the PDF’s file path into curly quotes breaking the functionality of the plugin.

You will need to ensure that your shortcode is being entered into an HTML / Text field, or if you are using a page builder into a module that supports Plain Text, HTML, shortcodes, or Raw Code.

Emma

Thank you for the confirmation on the cache clearing process. The developers are investigating why this is occurring with caching tools and the previous method of excluding the scripts / flushing the cache is not working.

In the meantime, if you roll back to version 4.4 of the PDF Embedder it will resolve the issue until we have a solution for the update (or leave the cache disabled temporarily).

I will update you as soon as the I hear back from them.

Emma

Hi @trible,

The recent update included a version update to the PDF.js library. This error comes up if you have a caching and/or minifying plugin on your site that has cached the previous version of the plugin scripts and now does not match with the updated plugin. To rectify this error, you need to clear the cache on the site and you should also clear the browser cache to allow the site to reload the scripts.

To prevent this error from occurring again in the future, you would need to exclude the paths from your site’s cache and/or minifying plugin. Please see our FAQ for the specific paths for your version (free, Premium, or Secured) of the plugin: https://wp-pdf.com/kb/the-api-version-does-not-match-the-worker-version-error-on-update/. You may need to consult with the documentation for your caching plugin in order to determine where the exclusions need to be entered.

Once you have excluded these paths, flush the cache and reload the page; the error should now be gone.

If you are not using a caching tool on your site but are still seeing the error, the scripts maybe caching in your browser and a hard reload is required.

Browser hard reload keystrokes:

• Windows: Ctrl + F5
• Mac/Apple: Apple + R or Cmd + R
• Linux: F5

If you have any other questions, please feel free to send an email to contact@wp-pdf.com as we may not see messages posted here to respond in a timely fashion.

Emma

Hi @ogineste,

Glad to hear that you are enjoying the PDF Embedder plugin!

I have a solution for the issue you are having embedding PDF here in our FAQ: https://wp-pdf.com/kb/stop-the-pdf-embedder-shortcode-being-inserted-into-posts-automatically/. If you apply this bit of code to the site, you can use the PDF Embedder block to add the PDF in the viewer and still add PDFs to your site in the conventional manner without having the viewer initiated.

Regarding the mobile issue, the paid versions of the PDF Embedder plugin are mobile-responsive and has some additional settings to help with potential issues you might see there.

Hi @cwaymem,

There is a bit of CSS spilling over from your theme. If you add the following to your Appearance » Customize » Additional CSS field, it will take care of the issue for you:

.pdfemb-inner-div .linkAnnotation {
    border: none !important;
}

If you have any other questions, please feel free to send an email to contact@wp-pdf.com as we may not see messages posted here to respond in a timely fashion.

Emma