Niall a11n
Forum Replies Created
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Hi @brucemacg,
Hope you managed to find why some products weren’t displaying. We haven’t heard back from you for a while, so I’m going to mark this post as resolved.
If you need any further help here, please let us know. Or, if you need additional help with the Storefront theme, please start a new thread and we’ll be able to help you out there.
Thank you!
Forum: Themes and Templates
In reply to: [Storefront] Show all result doesn’t workHi @emythekiwii,
Emilie, I the search issue you were having has now been fixed. We haven’t heard back from you for a while, so I’m going to mark this post as resolved.
If you need any further help here, please let us know. Or, if you need additional help with the Storefront theme, please start a new thread and we’ll be able to help you out there.
Thank you!
Forum: Themes and Templates
In reply to: [Storefront] Multiple Store Sources?Hey @nina501st,
Hope you managed to find a solution. We haven’t heard back from you for a while, so I’m going to mark this post as resolved.
If you need any further help here, please let us know. Or, if you need additional help with the Storefront theme, please start a new thread and we’ll be able to help you out there.
Thank you!
Hi @rjthebeardman,
Thanks for reaching out to use about the
Something went wrong when connecting to Facebookerror you’re seeing when trying to set up the Facebook for WooCommerce plugin. I’m sorry to hear you’re having this problem and would like to help you get the problem resolved so that you can integrate your store with Facebook.https://i.imgur.com/E6HtubA.png This is what they see
https://prnt.sc/20xhv3b This is what I seeHmm, the post you shared was from almost a year ago, and there’s been a lot of changes on the Facebook side since then. I suspect that’s why what you’re seeing differs from what’s shown in the other user’s screenshot.
Something went wrong when trying to connect to facebook. Pleas try again.
First, make sure you’re updated to the latest version of the “Facebook for WooCommerce” plugin. Then, at the connection step “What is Woocommerce Integration allowed to do” make sure all fields are enabled. Facebook recently updated its settings to toggle “Manage your business” permission to
Offby default but it seems that’s not showing up on your site.If none of those steps works and as the error you’re seeing isn’t very informative, could you please enable logging, repeat the steps to replicate the issue (try setting up the integration again), and then share the log for us to review?
To do that, please follow these steps:
1. Head to
Marketing > Facebook.
2. Enable debug mode at the bottom of the screen and save the settings.
3. Repeat the steps to replicate the error.
4. Head toWooCommerce > Status > Logs.
5. Choose the Facebook log from the dropdown and click the “”View”” button to display the log. Please note that the log may be in UTC/GMT time, so it may be offset by a few hours.
6. Copy and paste the log into https://snipboard.io and share the resulting link. You can also paste the logs directly in your reply here.Thank you!
Hey @joyryde,
Thanks so much for the detailed information you shared with us about what you discussed with Google and what seems to be causing the problem. I also see the other issue about the “Default” attributes that hasn’t yet been resolved.
With that in mind, it’d be great if you could contact us at WooCommerce.com > My Account > Support for further help. You may need to create an account before you can access that page.
That will allow us to get more information that wouldn’t be appropriate for a public forum, such as login credentials for your site.
Please include a link to this forum thread, so that we can keep track of what’s already been discussed.
We’ll be able to help you further via the ticket.
Thank you!
Hi @timus05,
Hope you’ve managed to find a solution! I’m going to mark this post as resolved now.
If you need additional help with the Storefront theme, please start a new thread and we’ll be able to help you out there.
Thank you!
Forum: Themes and Templates
In reply to: [Storefront] Why did feature image and meta change positionHi @greyrocket,
Hope the issue is now resolved! We haven’t heard back from you for a while, so I’m going to mark this post as resolved.
If you need any further help here, please let us know. Or, if you need additional help with the Storefront theme, please start a new thread and we’ll be able to help you out there.
Thank you!
Forum: Plugins
In reply to: [WooCommerce Square] Devs need to pay more attention to this pluginHi @miclovin,
Thanks for reaching out to us!
First of all, let me say I’m so sorry to hear you’ve had so many problems with the Square plugin.
We really appreciate you taking the time to share this valuable feedback with us.
It would be great to have you add your ideas for enhancing the Square plugin to the WooCommerce Square Ideas Board, which is where developers go to look for future plugin features and improvements.
I do see there’s some existing ideas I recommend voting on to have those more likely to be looked at, such as Gift Card Integration With Square Gateway.
It’d be great to hear more about how you think we can improve the Square plugin, as we do feel involving our users who work with the plugin every day in that process is really beneficial for both us and yourself.
Thank you!
Hi @joyryde,
Thanks for reaching out to us about the Google Listings & Ads plugin. I’m happy to help!
We are testing your plugin against the one we’ve used for the last 5 years, but so far it’s not going well! After setting it up, clicking on the feed tab shows this:
Yeah, that’s definitely not a good start! Let me explain what I think is happening:
The product feed page does quite a bit of processing and because of that it might take a while for it to be displayed when the number of synced products is large. It’s probable that the script has timed out, which we’ve seen in some cases with similar error messages.
Those cases were resolved by increasing the maximum execution time of PHP scripts by setting the
max_execution_timeconfig and also increase thememory_limitsettings in the php.ini file.It might also help if you have a look at the server logs if the same error appears after making these changes.
Also, how do we tell the plugin where the 2,000 already existing GTIN numbers are in our website? It doesn’t have a place to map the field.
Great question! It should be possible to enable any of the required fields like GTIN on the plugin settings page at WooCommerce >Settings >Product Feeds. For information about how that works, please check out our Google Product Feed – Setting product data doc.
Please let us know how that goes or if you need further help!
Forum: Themes and Templates
In reply to: [Storefront] Missing files in theme ZIP / 404sHi @doffine,
I’m sorry we missed your post. Have you been able to resolve this issue?
Per the Github issue you reported, it looks like a fix was released in the latest 3.9.1 Storefront version. Have you tried updating to this version to see if that resolves the problem you’re having with your three Storefront sites and any others you have that use Storefront?
We really appreciate you reporting the issue via Github, so it could be fixed 😉
If you’re still seeing any issues, please let us know, so we can help you further! Thank you!
Forum: Plugins
In reply to: [Insert Pages] Conflict with Facebook for WoocommerceHi @bplanchee,
Thanks for reaching out to us here and via the other thread here on the forums.
As it seems you’ve identified the Insert Pages plugin doesn’t work correctly with the Facebook plugin, please reach out to its developers for help here, as we don’t support third-party plugins: https://wordpress.org/support/plugin/insert-pages/
If you’d like to make sure Insert Pages is indeed the problem here, I recommend:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce and Facebook for WooCommerce
- Repeat the action that is causing the problem and manually sync products via the Marketing > Facebook > Product Sync page.
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one starting with Insert Pages, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.`
Please let us know if you have any further questions!
Hi @bplanchee,
It looks like you’ve identified the issue lies with the Insert Pages plugin, which isn’t supported by us. So yes, if you confirm Facebook Sync works with Insert Pages deactivated, please reach out to its developers for help here: https://wordpress.org/support/plugin/insert-pages/
Find the topic here for Insert Pages:
https://wordpress.org/support/topic/conflict-with-facebook-for-woocommerce-2/Okay, I’ll reply on the other thread as well 🙂
Please let us know if you need any further clarification!
Forum: Plugins
In reply to: [Google Analytics for WooCommerce] tag assistant shows weird tagHi there @saveatrain,
Having multiple tracking codes on the same page can cause a lot of issues, so the best practice is to have only one.
I used the Google Tag Assistant tool for Chrome extension and see to tags on the site:
Link to image: https://d.pr/i/qd8sE8Please make sure to use only one. In this case, we recommend removing the one coming from the Add This plugin.
Please let us know if you have any questions or need any further help!
Hi @timus05,
I’m sorry we missed your post. These kinds of questions should be asked on the WooCommerce forums found instead of the Storefront Theme forums: https://wordpress.org/support/plugin/woocommerce
We’ll be able to help you over on the WooCommerce forums.
Thank you!
Forum: Themes and Templates
In reply to: [Storefront] Handheld bar sizeHi @roberthedlund,
Hope you managed to change your site’s handheld bar size. We haven’t heard back from you for a while, so I’m going to mark this post as resolved.
If you need additional help with the Storefront theme, please start a new thread and we’ll be able to help you out there.
Thank you!
