Hi there @verhey23,
Thanks for sharing your System Status Report with us! It looks like your site uses the Stripe plugin rather than the WooCommerce Payments plugin, which is where you posted your question
Please post your request on the Stripe plugin forums here for further help.
Thank you!
Hi there @samuelfox,
Thanks for reaching out to us about the problem you’re having with product images. I do see the same issue on both desktop and mobile devices where the first image appears to change after switching between the images.
It seems the site is using the flex slider functionality that comes as part of the WooCommerce plugin. Are you seeing the same issue with flex slider disabled? That should look something like this per my test site:
Link to image: https://d.pr/i/FSZ0Wf
Thank you!
Hi there @greencl,
I’m sorry we missed your last post. Have you been able to figure out how to add a second line of text yet?
Have you managed to get the second line of text working yet?
Hey @garethrtac,
I’m sorry we missed your last post. Glad to hear Summer’s solution worked for you and thanks for the update!
I’ve marked this post as resolved now. If you have any further questions or need additional help with the Storefront theme, please start a new thread and we’ll be able to help you out there.
Thank you!
Hi @dicklim39 ,
Hope you managed to get the meta description working. We haven’t heard back from you for a while, so I’m going to mark this post as resolved.
If you need any further help here, please let us know. Or, if you need additional help with the Storefront theme, please start a new thread and we’ll be able to help you out there.
Thank you!
Hi there @laurynass,
I hope you’ve managed to fix the results issue now. We haven’t heard back from you for a while, so I’m going to mark this post as resolved.
If you need any further help here, please let us know. Or, if you need additional help with the Storefront theme, please start a new thread and we’ll be able to help you out there.
Thank you!
Hi there @jpenther,
I’m sorry we missed your last post. Have you been able to resolve this issue?
If not and as this issue involves a fairly complex development topic, I’m going to leave it open for a bit to see if anyone is able to chime in and help you out.
I can also recommend the WooCommerce Developer Resources Portal for resources on developing for WooCommerce, as well as the Storefront developer documentation
You can also visit the WooCommerce Facebook group or the #developers channel of the WooCommerce Community Slack for help. We’re lucky to have a great community of open-source developers for WooCommerce, and many of our developers hang out there, as well.`
Thank you!
Hi there @crystalpayton,
Thanks for reaching out to us about the problem you’re having with the Square plugin.
> I turned off the debug and log
Now the payment went through
I’m happy to hear the payment went through correctly.
> Status code GENERIC_DECLINE: Authorization error: ‘GENERIC_DECLINE’
An error occurred, please try again or try an alternate form of payment.
Hmm, GENERIC_DECLINE errors usually happen when a bank/card issuer declines the payment for any number of reasons, as explained on the Square forums. Perhaps the payment went through after a few tries.
> Turned off custom divi theme page builder from checkout page
If the payment went through with Divi’s page builder disabled, then that might indicate an issue with Divi rather than the Square plugin, but I do think the issue was to do with your customer’s bank/card provided blocking then allowing the payment to go through.
Have you see any other orders like this one before?
Hi there @cheesecake4488,
I hope you’ve managed to remove the lines now. We haven’t heard back from you for a while, so I’m going to mark this post as resolved.
If you need any further help here, please let us know. Or, if you need additional help with the Storefront theme, please start a new thread and we’ll be able to help you out there.
Thank you!
Hi there @cheesecake4488,
I hope you managed the second “shop” text from the breadcrumbs. We haven’t heard back from you for a while, so I’m going to mark this post as resolved.
If you need any further help here, please let us know. Or, if you need additional help with the Storefront theme, please start a new thread and we’ll be able to help you out there.
Thank you!
Hi there @cheesecake4488,
I hope you managed to remove the bullet points. We haven’t heard back from you for a while, so I’m going to mark this post as resolved.
If you need any further help here, please let us know. Or, if you need additional help with the Storefront theme, please start a new thread and we’ll be able to help you out there.
Thank you!
Hi @cheesecake4488,
I hope you’ve managed to get remove the stock level faces. We haven’t heard back from you for a while, so I’m going to mark this post as resolved.
If you need any further help here, please let us know. Or, if you need additional help with the Storefront theme, please start a new thread and we’ll be able to help you out there.
Thank you!
Hi @ianbertramuk,
I hope you managed to get the menus displaying as intended. We haven’t heard back from you for a while, so I’m going to mark this post as resolved.
If you need any further help here, please let us know. Or, if you need additional help with the Storefront theme, please start a new thread and we’ll be able to help you out there.
Thank you!
Hi @kanlailey,
I hope you managed to get your images working correctly. We haven’t heard back from you for a while, so I’m going to mark this post as resolved.
If you need any further help here, please let us know. Or, if you need additional help with the Storefront theme, please start a new thread and we’ll be able to help you out there.
Thank you!
Hi @handmadehome,
Thanks for reaching out to us about the issue you find in a GTmetrix report. I’m happy to help you!
I analyzed your site using GTmetrix on my side and see the following about avoiding large layout shifts:
Link to image: https://d.pr/i/uXIGS1
Based on what I’m seeing in the GTmetrix documentation, I think the issue is that a lot of the content shifts when the page loads. Here’s a screen recording I took to see what I mean; it’s a little hard to record what happens but you can sort of see how the content on the page appears to move around as the page loads:
Link to image: https://d.pr/i/hkLkuU
Now, here’s how the Storefront theme demo loads for comparison:
Link to image: https://d.pr/i/sjG0pC
Hopefully it’s clear how the site content loads without any of the content moving (shifting).
It seems something on the site, such as plugin or custom code (most likely CSS code) added to the site is affecting how the Storefront theme would normally behave.
Have you added any custom code to the site? From what I can tell, it looks like the site more or less follows the default Storefront theme styling.
If you haven’t added any code, I suspect the issue lies with a plugin/theme active on the site that’s affecting how the page loads.
It will be great if you could share your site’s current System Status Report, so we can take a closer look at what plugins are installed and what versions you’re using. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment when you reply.
Thank you!
