Hi there @saydesign,
We haven’t heard back from you for a while, so I’m going to mark this post as resolved.
If you need any further help here, please let us know. Or, if you need additional help with the Storefront theme, please start a new thread and we’ll be able to help you out there.
Thank you!
Hi there @q8yas,
We haven’t heard back from you for a while, so I’m going to mark this post as resolved.
If you need any further help here, please let us know. Or, if you need additional help with the Storefront theme, please start a new thread and we’ll be able to help you out there.
Thank you!
Hi there @simplenz,
We haven’t heard back from you for a while, so I’m going to mark this post as resolved.
If you need any further help here, please let us know. Or, if you need additional help with the Storefront theme, please start a new thread and we’ll be able to help you out there.
Thank you!
Hi there @matdabrowski,
Thanks for updating us about the testing you did and that you found the payment gateway is likely to blame.
Contacting the plugin’s support team was the next step we’d recommend.
With that in mind, I’m going to mark this post as resolved for now. If you have any further questions or need additional help with the Facebook plugin, please start a new thread and we’ll be able to help you out there.
If you need any further help here, please let us know.
Thank you!
Hi there @graywoo,
Thanks for reaching out to us about the Storefront mobile menu!
Just to make sure we’re on the same page, I had a look at my test site and I think I see what you’re describing.
It seems the menu open almost instantly but there’s a bit of a delay when closing it. Here’s a screen recording I made of the problem:
Link to image: https://d.pr/i/gOBOHB
I’m not seeing any bugs reported, so I suspect this behavior might be expected.
Can you please confirm my test site has the same issue as what you’re seeing on your side?
Thank you!
Hi there @ricerauto,
Thanks for reaching out to us about making some style changes to your site.
While we do offer help with basic style changes, the changes you need involve fairly complex development, so I’m going to leave this topic open for a bit longer to see if anyone is able to chime in and help you out.
I can also recommend the WooCommerce Developer Resources Portal for resources on developing for WooCommerce, as well as the Storefront developer documentation
You can also visit the WooCommerce Facebook group or the #developers channel of the WooCommerce Community Slack for help. We’re lucky to have a great community of open-source developers for WooCommerce, and many of our developers hang out there, as well.
Thank you!
Thanks for confirming I understood you correctly and for sharing your System Status Report @pps0pwf!
Looking at the System Status Report, I see the site runs the latest 2.6.8 version of Facebook for WooCommerce and WooCommerce 6.0.0 (the latest is 6.1.0), so the issue likely won’t be fixed by an update.
As a next step, could you please enable logging, repeat the steps to replicate the issue, and then share the log for me to review? To do so, please follow these steps:
- Head to Marketing > Facebook.
- Enable debug mode at the bottom of the screen and save the settings.
- Repeat the steps to replicate the error by manually syncing products to Facebook.
- Head to WooCommerce > Status > Logs.
- Choose the Facebook log from the dropdown and click the “View” button to display the log. Please note that the log may be in UTC/GMT time, so it may be offset by a few hours.
- Copy and paste the log into https://snipboard.io and share the resulting link. You can also paste the logs directly in your reply.
Also, can you please confirm how you’ve set up the sales in WooCommerce? For instance, did you use the built-in WooCommerce plugin settings for that or did you use a plugin?
Thank you!
Hi @pps0pwf,
Thanks for reaching out to us about the problem you’re having with the Facebook for WooCommerce plugin!
Time offers always remain active on Facebook, and customers demand them, even if they are terminated because they have seen them on Facebook.
If I understand correctly, do you mean that you have offers on your WooCommerce site that run for a specific time but when the offer ends in WooCommerce, it still appears in your Facebook Shop?
Even duplicate products with wrong pictures and wrong prices.
Okay, so there’s duplicate products with incorrect pictures and prices appearing in your Facebook Shop, right?
I asked for Facebook support, but they tell me that the problem is in the plugin.
Indeed, in most cases, Facebook Support will likely refer you to the developers of any integration used to connect to their platform.
As a next step, it will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.
Thank you!
Hi there @iconiceco,
I’m sorry to hear you’re still having the same issue even after all the different steps you’ve use to connect your store to Facebook.
With that in mind, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Thank you!
Hi there @netoffis,
Thanks for reaching out to us about the problem you’re having with displaying prices in your Facebook Shop.
If I understand correctly, you’re currently seeing this:
But, you’d like the prices to show:
Can you please also share the following, so we can see what you’re describing:
A screenshot of what you’re seeing in your Facebook Shop
A screenshot of a product page on your site (or the URL for the product page) that has a sale price
If you don’t already have a screenshot service installed, here are a few free options:
There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/
Thank you!
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This reply was modified 4 years, 5 months ago by Niall a11n.
Hi there @kingdokken,
Based on the debug log (A Google ID was not found in Merchant Center), it seems your site is not connected to a valid Google ID. It’s a little strange the per the screenshots you shared, the Product Feed seems to be synced.
With that in mind, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there, as we will likely need more sensitive information that wouldn’t be appropriate for a public forum.
Thank you!
Hi @greencl,
We haven’t heard back from you for a while, so I’m going to mark this post as resolved. If you need any further help here, please let us know. Or, if you need additional help with the Storefront theme, please start a new thread and we’ll be able to help you out there.
Thank you!
Hi @jpenther,
We haven’t heard back from you for a while, so I’m going to mark this post as resolved. If you need additional help with the Storefront theme, please start a new thread and we’ll be able to help you out there.
Thank you!
Hi there @jeffylube,
Happy to help!
You’re right! If WooCommerce is set as System of Record, you should be able to update inventory in Woo and sync the changes to Square, as you have Sync inventory enabled.
When did you first start having this problem? Have you tried following the steps here to update inventory in WooCommerce?
You’ll need to first select the Fetch stock from Square link below the Stock Quantity field when editing a product before you can update its inventory:
Link to image: https://d.pr/i/Qos0LZ
Can you please try doing that and let us know how that goes? If you’re already done that, can you please see what happens if you try to update inventory in Square?
Thank you!
Hey Marcus,
That’s okay! WooCommerce Payments itself is built in partnership with Stripe but the two are separate plugins.
Have a good one!
