WP-LiveChat
Forum Replies Created
-
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Messages don't arriveHi there.
Please advise what versions of the plugin you are currently using?
Please try deactivating and activating the plugin and let me know if this helps?
Hi AzRalL.
The issues you experienced with the plugin are likely site specific and while you have started a support topic in the forums, we haven’t heard back from you – we’d really like to get this sorted out for you as soon as humanly possible.
I look forward to hearing from you.
Hi Frank.
My sincerest apologies for only getting back to you now.
We’re testing this on our side and trying to replicate it in a local environment. I will be in touch with further feedback.
My apologies for the inconvenience caused.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Hide ajax codeHi there.
Unfortunately we can’t hide that data as it is outputted via WordPress’ core functionality where all those variables are localized from PHP into JavaScript, although we can definitely look into alternatives to see how we can improve on this.
I apologize for any inconvenience caused.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] shortcodeHi there.
Unfortunately not at this point in time, although we are considering this for a future release.
My apologies for any inconvenience caused.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] No settingsHi dbaldaro
We’re still experiencing intermittent issues with this and trying our best to have it resolved asap.
Were you using a standard site, or multi site when you experienced this? Also, was the user that activated the plugin, the same one that tried to access the ‘Live Chat’ page?
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] No settingsHi Salvador21.
Just to confirm, does the user role on your live site have admin privileges as well?
Zwilla, I’ve visited your site and it won’t load on my side. Is our plugin activated at the moment?
Hi Zwilla.
I’ve responded to you in the initial topic you posted in 🙂
https://wordpress.org/support/topic/no-settings-23?replies=18
Hi there.
Please send me a link to your site so I can send you the code to achieve this?
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Scheduling ChatsHi Paul.
Unfortunately trading hours are not available at the moment, however we are looking at implementing this in the near future.
My apologies for any inconvenience caused.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Menu not showing.Hi there.
Please confirm you are using the latest version of the plugin (6.0.5) ?
Also, please confirm that the user trying to access the page has admin privileges?
Hi Abdullah.
Please go to ‘wp-live-chat-support/wp-live-chat-support.php’ and scroll down to approximately line 1259 where you will find a block of code that looks like this:
if(isset($_SERVER['HTTP_X_FORWARDED_FOR']) && $_SERVER['HTTP_X_FORWARDED_FOR'] != '') { $ip_address = $_SERVER['HTTP_X_FORWARTDED_FOR']; } else { $ip_address = $_SERVER['REMOTE_ADDR']; }Please replace it with the following and let me know if this helps?
if(isset($_SERVER['HTTP_X_FORWARDED_FOR']) && $_SERVER['HTTP_X_FORWARDED_FOR'] != '') { $ip_address = $_SERVER['HTTP_X_FORWARDED_FOR']; } else { $ip_address = $_SERVER['REMOTE_ADDR']; }Hi there.
Please send me a link to your site so we can login and look into this for you? I’m confident we can sort this out for should you be willing to give us the opportunity to.
Forum: Plugins
In reply to: [WP Live Chat Support - Email Transcripts] Change the sender of the emailHi there.
I’m busy adding this into the plugin now. It will be available in the next update 🙂
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Menu item doesn' appear in wp adminHi there.
Once installed and activated, a tab called ‘Live Chat’ should be displayed in your menu.
Please note that only the superadmin to your site will have access to this page (IE, the first user ever created on your site).
Should you wish to make other users on your site an agent, you can do so with the Multiple Agents Extension