WP-LiveChat

Hi AzRalL.

The issues you experienced with the plugin are likely site specific and while you have started a support topic in the forums, we haven’t heard back from you – we’d really like to get this sorted out for you as soon as humanly possible.

I look forward to hearing from you.

Hi there.

Unfortunately we can’t hide that data as it is outputted via WordPress’ core functionality where all those variables are localized from PHP into JavaScript, although we can definitely look into alternatives to see how we can improve on this.

I apologize for any inconvenience caused.

Hi dbaldaro

We’re still experiencing intermittent issues with this and trying our best to have it resolved asap.

Were you using a standard site, or multi site when you experienced this? Also, was the user that activated the plugin, the same one that tried to access the ‘Live Chat’ page?

Hi Zwilla.

I’ve responded to you in the initial topic you posted in 🙂

https://wordpress.org/support/topic/no-settings-23?replies=18

Hi Paul.

Unfortunately trading hours are not available at the moment, however we are looking at implementing this in the near future.

My apologies for any inconvenience caused.

Hi Abdullah.

Please go to ‘wp-live-chat-support/wp-live-chat-support.php’ and scroll down to approximately line 1259 where you will find a block of code that looks like this:

if(isset($_SERVER['HTTP_X_FORWARDED_FOR']) && $_SERVER['HTTP_X_FORWARDED_FOR'] != '') {
          $ip_address = $_SERVER['HTTP_X_FORWARTDED_FOR'];
      } else {
          $ip_address = $_SERVER['REMOTE_ADDR'];
      }

Please replace it with the following and let me know if this helps?

if(isset($_SERVER['HTTP_X_FORWARDED_FOR']) && $_SERVER['HTTP_X_FORWARDED_FOR'] != '') {
          $ip_address = $_SERVER['HTTP_X_FORWARDED_FOR'];
      } else {
          $ip_address = $_SERVER['REMOTE_ADDR'];
      }

Hi there.

I’m busy adding this into the plugin now. It will be available in the next update 🙂