wp-chat
Forum Replies Created
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Forum: Plugins
In reply to: [Chat - Live Chat, Support, Sales] No information when chat is offlinehello,
sorry for waiting time.
Your question will be answered/solved within next 12h.Chats support
Forum: Plugins
In reply to: [Chat - Live Chat, Support, Sales] Authorizing pluginHi,
Some of security plugins on your website can break authentication process.
You can temporarily deactivate your security, to be sure, that all requests and answers between our service and your website works fine.
Try to authenticate again.
If authentication was successful – you need to know, that the trouble was in your security and you need better configurate it.If doesn’t help – please, write us using some of three ways:
email support(@]wpadm.com, this WordPress support forum or contact form on our website http://www.wp-chat.com/Chat support team
Some of plugins on WordPress can do this, maybe…
Chat support team
Forum: Plugins
In reply to: [Chat - Live Chat, Support, Sales] Do you offer support?Hi,
sure, we offer support (free support for all our users).
Via email support(@]wpadm.com, this WordPress support forum and contact form on our website http://www.wp-chat.com/Normally, after your support request, you will get from our support team support ticket number.
Why do you ask?Chats support team
Forum: Plugins
In reply to: [Chat - Live Chat, Support, Sales] PRO License – multiple operatorsChat operators are available for both, Paid and Free versions.
Chats Support
Hello,
sure, you can add your own texts or translations.
On this screenshot you can see, how to do this: http://www.awesomescreenshot.com/0275qln5c2Chats Support
Forum: Plugins
In reply to: [Chat - Live Chat, Support, Sales] There is no window with chatHello,
if you open your issue WordPress website in web browser (for example in Firefox) and take a look in the source code of your website, you will find many HTML errors.
You have to eliminate all these HTML-errors to get the chat plugin work correctly.
Chat plugin Support
Forum: Reviews
In reply to: [Chat - Live Chat, Support, Sales] Really helpfulThank you too. In the next version this suggestion will be done.
Forum: Plugins
In reply to: [Chat - Live Chat, Support, Sales] Offline Does not workHello JASE,
“Offline” functionality works.
We had tested “Offline” functionality specially on your server and can give you feedback:
1. In Chats plugin you can change the “online/offline/hidden” status;
2. WordPress and all plugins on your WordPress website – can’t send any e-mails, causemail()function is not available or deactivated on your PHP or on your server/hosting;
That’s the reason, why the “offline messages” can’t be sent.You can test it very simply by themself:
try to recover password from your own user in installed WordPress – it will fail…
1. open <your-domain>/wp-login.php?action=lostpassword
2. type your email, that you use for user in your WordPress installation
3. the message form your website will be showed:The email could not be sent.
Possible reason: your host may have disabled the mail() function.Conclusion: activate or turn on the
mail()function on your server/hosting.Chats Support Team
Forum: Plugins
In reply to: [Chat - Live Chat, Support, Sales] OfflineHello JASE,
“Offline” functionality works.
We had tested “Offline” functionality specially on your server and can give you feedback:
1. In Chats plugin you can change the “online/offline/hidden” status;
2. WordPress and all plugins on your WordPress website – can’t send any e-mails, causemail()function is not available or deactivated on your PHP or on your server/hosting;
That’s the reason, why the “offline messages” can’t be sent.You can test it very simply by themself:
try to recover password from your own user in installed WordPress – it will fail…
1. open <your-domain>/wp-login.php?action=lostpassword
2. type your email, that you use for user in your WordPress installation
3. the message will be showed:The email could not be sent.
Possible reason: your host may have disabled the mail() function.—————
rrobinson222 user waited from us “sheduled offline” modehave the chat online 11-3 5 days a week and them turn offline by itself
This part is still on work.
Chats Support Team
Forum: Reviews
In reply to: [Chat - Live Chat, Support, Sales] Must be 100 proc. freeChat functionality is 100% FREE!
If you also want luxury such as convenience or comfort – you must pay.
That’s normal, that’s how World is working.Forum: Plugins
In reply to: [Chat - Live Chat, Support, Sales] OfflineHello,
Thanks for the proposal to make such feature. We’ll implement this within next updates.
We will try to make it in a week.
Thank you for this suggestion.
Chats Support
Forum: Reviews
In reply to: [Chat - Live Chat, Support, Sales] Has great potential!Hello Jim Bourne Smith,
thank you very much for detailed review and description of problems!
We’ve fixed all of this.
If you find any more problems, please let us know.Support of wp-chat.com
Forum: Plugins
In reply to: [Chat - Live Chat, Support, Sales] Offline SettingsHello Vinceog,
you can change “online/offline” mode in settings window on plugin page in your WordPress OR in settings window in your admin area at http://www.wp-chat.com
There is only one reason, if you don’t see the changed “online/offline” mode – cache of your web browser.
Also, we can’t identified you as our user and we haven’t any information about your account.
If you still can’t find this setting, so please, write to our support using contact form in your account at wp-chat.com or write us using email support(@]wpadm.comAccording to the WordPress rules: it is not allowed to write about PRO plugin versions in a support forum of WordPress. You may contact our support directly.
Thank you,
Support wp-chat.com