Mark Westguard
Forum Replies Created
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In case anyone else has this issue, there was a duplicate element ID in the DOM:
<div id="footer-newsletter-form-outline" class="oxy-wsform-form " ><form action="https://staging-poly.metricdesign.net/wp-json/ws-form/v1/submit" class="wsf-form wsf-form-canvas" id="footer-newsletter-form-outline" data-wsf-custom-id data-id="2" data-instance-id="1" method="POST"></form></div>ID’s should always be unique.
Hi @kimcheezz
Thanks for your inquiry! I am seeing a JavaScript error on that page.
Could you please send an export of your form via our support form?
Here is how to export your form: https://wsform.com/knowledgebase/import-export/
We’ll then be able to take a closer look at it for you.
Many thanks!
Forum: Plugins
In reply to: [WS Form LITE - Drag & Drop Contact Form Builder] Cascade/conditionalHi @bruno05
Thanks for you inquiry. This forum is for the LITE edition of WS Form. As this relates to the PRO edition of WS Form, could you please send us a support ticket here: https://wsform.com/support/
Please also include an export of your with your support ticket and we’ll be happy to take a look into this for you.
Many thanks!
Forum: Plugins
In reply to: [WS Form LITE - Drag & Drop Contact Form Builder] Delete Custom Post TypeThank you for your inquiry.
This support channel is for our LITE edition. For PRO support please use:
Many thanks
Mark
Forum: Plugins
In reply to: [WS Form LITE - Drag & Drop Contact Form Builder] Admin form redirect with IDHi @ehdcs
Thank you for your inquiry.
Preview links always open in a new window. This allows you to edit the form while referring back to the page you were on. The link on the form edit page offers a real-time update in conjunction with this functionality.
As such, the target of the link cannot be changed.
Mark
Hi @cmetzjr
Thank you for your inquiry!
The customize feature apply styles to all forms. If you want to apply styling to individual forms you can use custom CSS. We have some pointers on how to do that here:
https://wsform.com/knowledgebase/styling-forms-with-css/
Many thanks
Mark
You can fully configure the Send Email action to send emails from / to any email address you wish. You can learn how to do that here:
https://wsform.com/knowledgebase/email-configuration/
Many thanks!
Mark
Forum: Reviews
In reply to: [WS Form LITE - Drag & Drop Contact Form Builder] Disaster SupportThis review relates to our paid PRO edition.
Customer service is our number one priority as I believe is evident in our other 5 star reviews.
From our side, customer was found to have been requesting support and upgrades for our PRO edition across multiple hostnames (at least 6) simultaneously despite only having a single site license. Despite numerous grace periods to correct this, and promises from the customer to upgrade, they unfortunately continued to request support and upgrades outside our terms of use. After several months later and recent abusive emails from this customer, a decision was made to terminate the license and they were refunded in full for all current subscriptions.
We are entitled to protect our business and the wellbeing of our team. This is the one and only time we have had to terminate a license and it is unfortunate it came to this. We try to work amicably with all of our customers.
Our plugin does not fill the database with entries you will never see. We are extremely responsive to any bugs found in our software.
- This reply was modified 3 years, 5 months ago by Mark Westguard. Reason: Clarified customer had a single site license. The '3 active licenses' were WS Form PRO Personal edition and two add-ons
This support page is for WS Form LITE. Please submit this request on our support page for PRO support:
Please include an export of your form.
Thank you!
@vallered WS Form assets are only enqueued if the form exists on the respective page. Therefore it is likely that your pop-up is pre-loading the HTML content it shows when it opens when the pop-up is initialized. Any pages that do not have a form on them will not have assets associated with WS Form enqueued.
https://wsform.com/knowledgebase/performance/
Thanks!
@cklosows so far so good. I’ve not had any further double PayPal charges. I’ll keep monitoring it but will mark this as resolved. I appreciate your help!
The available built-in style options for radio fields can be found here:
https://wsform.com/knowledgebase/style-radios/
If you want the field to look like a checkbox though, I’d recommend just using a checkbox. You can set the ‘Maximum Checked’ setting under ‘Advanced’ to 1 if you only want the user to be able to check one box.
I’ve added one more example here:
https://wsform.com/knowledgebase/show-form-submission-count-for-a-specific-form/
This will return a real-time figure. It excludes any forms submitted when you are logged in as an administrator, i.e. it only includes real site visitor submissions. I tested this in LITE and it is working.
You’re welcome.
Please note that this statistic will not update in real-time. Our stats engine is only designed to refresh when you view the form list in the admin. We do this for performance reasons, we don’t want to count all submissions every time your figure is shown. The code I provided is a workaround to help you for now.
You could get a real figure by counting the records in the submit table but that would require additional PHP coding. We don’t provide PHP coding as part of our support.
We’ll definitely consider increasing the frequency at which this number is updated in future but that may only be a PRO feature. Our LITE edition doesn’t include the full stats engine.