Mark Westguard
Forum Replies Created
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Forum: Plugins
In reply to: [WS Form LITE - Drag & Drop Contact Form Builder] How to choose Contact EmailHi @khellma
To change the recipient email address:
- Click on the Actions (lightning) icon at the top of the layout editor.
- Click the Settings (gear) icon next to the Send Email action.
- Change the To setting to the email address you would like the email notification to go to.
- Click Save & Close.
- Click Publish to publish the changes made.
You can learn more about this here:
https://wsform.com/knowledgebase/email-configuration/
Many thanks!
Thanks, we’ll take a look!
Forum: Plugins
In reply to: [WS Form LITE - Drag & Drop Contact Form Builder] Email ErrorWe send emails via the standard
wp_mailpluggable function in WordPress. Postmark plugs into that and is responsible for email delivery thereafter.I would recommend checking that your Postmark account is set up correctly and that the From address you are using is fully validated with Postmark. Also double check that field ID 3 is your email address and field ID 1 is the display name you want to use.
We have seen issues where some SMTP plugins are not fully RFC 2822 compliant, which
wp_mailrequires. In which case, try only setting the email address and leave the Display Name settings empty.We have some more information here:
https://wsform.com/knowledgebase/email-notifications-not-working/
If issues persist I’d recommend reaching out to Postmark for support as they will be able to confirm your account is set up properly.
Thanks!
Forum: Plugins
In reply to: [WS Form LITE - Drag & Drop Contact Form Builder] Email ErrorThis is most often an upstream issue unrelated to WS Form itself. That error messages suggests that the
wp_mailhookable function in the Postmark plugin failed. Unfortunately I don’t think the Postmark add-on sets an error message therefore we are unable to capture it.I’d recommend checking that your To address is correct. We’ve also had reports that the Postmark add-on doesn’t like characters such as & in the display name. You could try setting the To address to be only the email address and not a display name.
Also ensure your From address is from a domain that has been validated in Postmark. You can learn more about setting up Postmark with WordPress here:
Thanks!
Forum: Plugins
In reply to: [WS Form LITE - Drag & Drop Contact Form Builder] Label selectYou can learn more about that CSS property here:
https://developer.mozilla.org/en-US/docs/Web/CSS/user-select
For elements like checkboxes, when a user clicks the label, it should also check the checkbox. However, sometimes the label itself might accidentally get selected, which is undesirable. The
user-select: noneprevents this by disabling text selection, while still allowing the label to be clicked for accessibility purposes.If you’d prefer the label to be selectable, you can override this with your own custom CSS.
Hi Phil
Yes it does. You can learn more about that action here:
https://wsform.com/knowledgebase/redirect-to-a-page/
Thanks!
Mark
Thanks for letting me know. I have this fixed ready for the next version.
Mark
Forum: Plugins
In reply to: [WS Form LITE - Drag & Drop Contact Form Builder] TrackingThanks for your question.
Yes the tracking features are a PRO feature. You can learn more about it here:
https://wsform.com/knowledgebase/tracking/
Many thanks!
Mark
You can learn about recommend settings for the Send Email action here:
https://wsform.com/knowledgebase/email-notifications-not-working/
I would strongly recommend using an SMTP service regardless. Sending emails directly from WordPress is not advised.
Without an SMTP plugin you are going to have difficulties sending email from WordPress from WS Form or otherwise. WS Form uses the standard
wp_mailfunction to send emails. WS Form will definitely be sending the email but you likely have an upstream issue that is causing the email not to be received.Here is an article that will help:
Many thanks!
Mark
Forum: Reviews
In reply to: [WS Form LITE - Drag & Drop Contact Form Builder] “Submit” no effectI see the title and content of your review has now been replaced from what it was originally 2 weeks ago. I’m not sure what “sending the results is not possible.” is referring to, but if you mean sending a form submission as an email, that is absolutely possible:
Create an Email Notification
https://wsform.com/knowledgebase/create-an-acknowledgement-email/This is included in the LITE edition, as well as saving and exporting form submissions with the Save Submission action.
Our PRO edition has over 90 integrations if you need to send form data elsewhere, including Make, Zapier as well as the ability to run WordPress filter and action hooks with submitted form data.
Save Submission
https://wsform.com/knowledgebase/save-submission/Furthermore we have hooks you can use if you need to a greater level of customization.
Hooks
https://wsform.com/knowledgebase_category/hooks/We are always available to help answer any questions you might have.
Many thanks
Mark
This forum is for WS Form LITE. For WS Form PRO support, please use:
Thanks!
Forum: Reviews
In reply to: [WS Form LITE - Drag & Drop Contact Form Builder] “Submit” no effectThe Reset button does have a function. You can learn about it here:
https://wsform.com/knowledgebase/reset/
It is a standard HTML reset button that puts the form back into its original load state, per HTML spec.
https://developer.mozilla.org/en-US/docs/Web/HTML/Element/input/reset
I don’t know of any form plugin that has a “Home” button. If you mean you want a button to take you back to the first tab, that is possible in our PRO edition by using conditional logic. Otherwise the user can just click on the first tab in the LITE edition.
- This reply was modified 1 year, 12 months ago by Mark Westguard.
- This reply was modified 1 year, 12 months ago by Mark Westguard.
Forum: Reviews
In reply to: [WS Form LITE - Drag & Drop Contact Form Builder] “Submit” no effectEvery website / page is different in terms of layout, CSS and other factors. I have offered to help (see above), but without being able to see the form on the page you want to implement it on, it is not possible for me to effectively diagnose this for you. We have tested the Scroll to Top feature here and it works without a problem.
Again, I am very happy to help you if you want me to investigate this further.
Best regards
Mark
Forum: Reviews
In reply to: [WS Form LITE - Drag & Drop Contact Form Builder] “Submit” no effectUnless I am able to see the form on the page and review your form export, I’m afraid it will be difficult to recreate what you are seeing. If you are happy to share your form, please do so via our support page.