UserWay

@eclev91 Thank you for following up. I will pass this along to our engineering team.

We will follow up with any update.

Thanks again,

UserWay Support

• This reply was modified 4 years, 8 months ago by UserWay.

Hello,

Thanks for connecting with UserWay.

Can you please provide us with more information, where does this error occur? During installation, activation, also, can you list a few websites where you encounter this error?

Please send all relevant information to support@userway.org so we can further investigate.

Thanks,
UserWay Support.

Hi!

We have recently pushed an update that should have addressed the issue mentioned on your post.

Please try again your end and let us know if it was resolved.

Thanks,
UserWay Support

Hello,

Thanks for connecting with UserWay.

We have pushed a few fixes in the past few days that have resolved the issues mentioned on your post, when updating the plugin it will not disappear from the front end anymore.

We have also addressed an issue with the Toggle ON/OFF where sometimes when toggling the widget to “ON” it wouldn’t stay “ON” after refreshing the page.

We apologize for the inconvenience.

If you have any questions or need assistance with anything else you can reach out to us at support@userway.org or via the live chat available at UserWay.org

Thank you,
UserWay Support.

Hi!

Thanks for connecting with UserWay.

Could you please provide us with more details or some clarification on the issue you are having with the UserWay widget?

You can send any information to support@userway.org

Thank you,
UserWay Support

Hello!

Thanks for connecting with UserWay.

UserWay is a Privacy by Design accessibility service. We take great care to avoid storing information on our users, as their privacy is our priority. As a result, we are proud to be COPPA, FERPA, HIPPA, GDPR and ADA compliant. This compliance ensures that every industry, including government & public sector, education, hospitality, banking & financial, healthcare, consumer & retail, IT & security and more, can benefit from providing their users with the most powerful accessibility tools available.

Note: UserWay does not collect any personally identifiable information about end-users (users visiting websites that host the UserWay accessibility widget), such information is invisible to UserWay and therefore cannot be provided to any third parties, even under duress.

For more information about our privacy policy please visit https://userway.org/privacy

Our Accessibility widget is compatible with most WordPress themes such as Avada Theme.

We offer two methods of implementation, one that is via the WordPress plugin and the other by inserting the Embed Script to your footer.php We have detailed video tutorials for both implementation methods that will guide you step by step, you can check it out here: https://userway.org/platforms/wp/

A free 10-day trial is also available, if you haven’t tried our AI Widget yet, we recommend signing up at userway.org/get

To have a better understanding on how our AI Widget works and makes your site in compliance we suggest watching the UserWay demo video, you can view it at userway.org/ai

If you have any questions or need assistance with anything please feel free to reach out to us at support@userway.org or via the live chat located on our website UserWay.org

Thanks,
The UserWay Team.

Hi Tom!

Thanks for connecting with UserWay.

When installing the UserWay plugin it will automatically be the free version unless you had previously paid for it through our website at UserWay.org

The free tier provides partial compliance and enables some accessibility fixes as triggered by the user.

UserWay’s Paid AI-Powered Accessibility Widget, starting at $49 / month, provides full compliance with many accessibility functions and features not offered in the free version, it remediates the page when it loads for all users. These include:

– Automatic image alt generation based on UserWay’s AI computer vision technology
– Automated fixing of vague links
– Automated fixing of broken links
– Automated fixing of form labels
– Automated fixing of page structure (h1, hierarchical, sequential)
– Automated fixing of low contrast elements
– Automated fixing of focus, outline and keyboard navigation
– Automated fixing of interactive elements
– Automated integration with screen readers

Based on your review, what you have experienced is our free widget not the paid one which does remediate accessibility violations on your site.

To have a better understanding on how our AI-Powered accessibility widget remediates accessibility violations and makes your site in compliant we suggest watching the UserWay demo video, you can check it out at userway.org/ai

A free 10-day trial is also available, so if you would like to test it on your website you can sign up at userway.org/get

If you have any questions or need assistance please reach out to us via email at support@userway.org or via our live chat at UserWay.org

Thanks,
The UserWay Team.