UserWay
Forum Replies Created
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Forum: Plugins
In reply to: [Accessibility by UserWay] Your plugin slows down the site a bitAccording to our personal tests it shows that the performance impact is not caused by the widget, on the other hand, I can see an increase in the Overall Score instead.
Can you please let us know how are you determining that our widget is causing a performance issue, while you have other 5 plugins contributing to cause an impact in performance?Forum: Plugins
In reply to: [Accessibility by UserWay] Your plugin slows down the site a bitHi ildomandatore.
Thanks for choosing UserWay! I am sorry to hear that you are facing issues with our Widget.
I have created an internal ticket and I will be sending a follow into your email, so we can work together on the solution ok?
Thank you.Forum: Plugins
In reply to: [Accessibility by UserWay] 503 Service Temporarily UnavailableForum: Plugins
In reply to: [Accessibility by UserWay] 503 Service Temporarily Unavailable@gutding Thank you for contacting UserWay. Can you please contact our amazing support team directly at support@userway.org to assist with resolving this issue?
Please confirm,
UserWay Team
Forum: Reviews
In reply to: [Accessibility by UserWay] Makes site worseHi Bryan,
Thank you so much for the feedback. We’re so sorry that your experience did not match your expectations.
As UserWay strives to continuously improve its products and services, we would like the opportunity to investigate your feedback further.
Could you please provide us with more details so that we can check and assist you further?
1. The website url
2. Widget version (Free version or paid AI-Widget version)
3. Issues that you have when installing and using our widget on your site.Please feel free to reach out to us at support@userway.org or via our live chat at UserWay.org and we will handle your questions/requests/issues as soon as possible.
Looking forward to hearing from you.
Thanks,
UserWay Support TeamForum: Plugins
In reply to: [Accessibility by UserWay] Deprecated free plugin?Hasse,
We have no intention to abandon UserWay’s plugin (free or paid). We actually have some exciting updates coming soon. As you can see, we released an update 3 days ago.
Enjoy!
UserWay Team
Hello there,
Thank you so much for your feedback.
Our dev team has acknowledged about the reported issue and they’re working on it.
We will keep you posted here as soon as we have new updates from the dev team.
Thanks,
Technical Support TeamForum: Plugins
In reply to: [Accessibility by UserWay] UserWay SkinsHi again @nathan1776,
You can change the widget button type & color to match your brand in Settings > UserWay.
Have fun with it,
UserWay Support
Forum: Plugins
In reply to: [Accessibility by UserWay] Err – wp_userway doesnt exist@mikediggins Thanks for confirming! Please consider leaving a review here: https://wordpress.org/plugins/userway-accessibility-widget/#reviews. It would make our day!
Forum: Plugins
In reply to: [Accessibility by UserWay] Compatibility with ElementorForum: Plugins
In reply to: [Accessibility by UserWay] Compatibility with ElementorHi @nathan1776,
Thanks for reaching out. The Accessibility by UserWay plugin is compatible with with Elementor.
Have a wonderful day,
UserWay Support
Forum: Plugins
In reply to: [Accessibility by UserWay] Err – wp_userway doesnt exist@tbvdg @mikediggins The recent updates to the plugin should have resolved this issue now. Please update the plugins and let us know if you are still having this occur.
Thanks,
UserWay Support- This reply was modified 4 years, 7 months ago by UserWay.
Forum: Plugins
In reply to: [Accessibility by UserWay] Why requesting credentials at installation ?Thank you for contacting UserWay. Please send an email to support@userway.org so we can assist you.
Thanks in advance,
UserWay Support
Forum: Plugins
In reply to: [Accessibility by UserWay] WordPress 5.4.2 notice@eclev91 We just released an update to the plugin, 2.4.0 which should resolve the issue. Can you please update the plugin and confirm it is resolved.
Thanks in advance,
UserWay Support