Thomas
Forum Replies Created
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Thanks for the system report @saowp
Any chance you could try adding below line to your
wp-config.phpand see if works then maybe?define( 'MATOMO_SUPPORT_ASYNC_ARCHIVING', false );so far I haven’t been able to reproduce it unfortunately. Could you maybe test this and let me know if it works?
Thanks for resolving it @sergeyf1 glad you found a solution.
that happens when the page is sometimes viewed as
/page-nameand sometimes as
/page-name/.As far as I know there is not really any easy workaround this if you wanted to prevent except for maybe using some custom tracking code or redirecting pages like
/page-nameto/page-name/so they always have the same URL.Is it possible that the same URL can be accessed with and without a trailing slash?
@harryfear thanks for bringing this up. It’s mostly just that we haven’t released a new version yet. With our next release it should work again automatically without needing this constant.
Hi @sergeyf1 sorry for the late reply. Thanks for sending us the system report. We had a look and weren’t able to reproduce the issue yet. Is there any chance you could create a login for us on your WordPress with a Matomo Super User role? We would then only have access to the Matomo part in your WordPress and nothing else. If so, could you create a user for wordpress@matomo.org? We would then check in the browser developer tools if maybe an error message appears for these kind of requests. Just in case you are a developer you could maybe try to inspect these sparkline requests in the network tab yourself. Would that work @sergeyf1 ?
Hi @antiquely23
sorry for the late reply. Is there maybe any chance you can try to deactivate and uninstall the plugin and then install it again? Does this maybe fix the issue?
Could you otherwise post the output of your Matomo System Report here (it should be anonymised automatically)? see https://matomo.org/faq/wordpress/how-do-i-find-and-copy-the-system-report-in-matomo-for-wordpress/ for more information on how to get it.
Hi @saowp sorry about that problem.
It seems the actual error message is missing. Is there maybe any chance you can go to “WP Admin Dashboard -> Matomo Analytics -> Diagnostics -> Troubleshooting” and click on this page on the first button which says “Archive reports”?
Does it maybe show a different error message?
If you could otherwise also post the output of the system report (see https://matomo.org/faq/wordpress/how-do-i-find-and-copy-the-system-report-in-matomo-for-wordpress/ ) here that be great as this might contain a more detailed error message too.
Thanks for this @saowp
Hi @2candela2 glad you could also resolve this one and WordPress cron is working now 🚀. Thanks for all your investigation and patience.
Thanks @wpformation that’s good to know and I left a comment to ping you here once we’ve implemented it.
Great to hear it works now @2candela2 ! And thanks for all the research and troubleshooting. Very appreciated!
@sergeyf1 it’s not possible to hide this icon and the other pages unfortunately. Are you maybe familiar with WordPress and coding? If so, I could look if there’s maybe a way to disable this using some custom code.
If you have a custom theme you could technically hide the icon for editors potentially using CSS but they could still access the pages directly. Note that these alerts and reports are all on a “user level” so they wouldn’t be able to edit the reports or alerts of others.
Great to hear @codeispoetry glad it works now
Hi everyone,
I was just notified that cookiebot and OptimizePress updated their plugin so things will work again. In the next release of our plugin it should be possible again to use the plugins in combination with these plugins. Adding a
define( 'MATOMO_SAFE_MODE', false )towp-config.phpshould make it work immediately when using the latest version of the other plugins.Hi @wpformation
there is a basic feature that let’s you to this on the summary page. You can choose one of the reports and click on the “pin” icon in top right of the report. It will then reuse the currently selected date and add it to the changelog. We also have an issue in https://github.com/matomo-org/wp-matomo/issues/323 to support more reports and graphs. We’re currently hiring and hope to work on such issues in the future.
hope this helps @wpformation