Thomas
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@thomasgoirand sorry because the history is gone I don’t remember if I already asked you what happens when you go to “WP Admin Dashboard -> Matomo -> Diagnostics -> Troubleshooting tab” and click there on “Archive reports”? Do you mind giving this a try?
If you could also post your system report again that be great.
Thanks
Yes there’s definitely a possibility. You could add a user with the email wordpress@matomo.org . There’s no need to send us the password by email as we would be setting/resetting the password when needed. A user with Matomo Super User role should be enough and then we would be only seeing the Matomo part in your WordPress but nothing else. When you do this, it’d be great though to email us the URL/link to the WP-Admin and also comment here (in case the email goes into spam). Thank for that @dkrueger
Hi @dkrueger
sorry to hear. How did you reach out to us? As you can see we reply to every question in the WordPress support threads (usually within a day) and also in our issue tracker.
Regarding the multiple trackers: We would need to check how the tracking code is embedded in your website. Maybe at some point you were using the WP-Matomo plugin or manually embedded the tracking code additionally?
The timezone should be the same as the timezone configured in WordPress. If there’s an issue we’d be happy to try and reproduce and fix it.
Hi @dropshot I’ll mark this issue for now as closed due to inactivity but feel free to reply any time and we will continue the conversation.
Thanks @cruelly I found your message and replied there. Feel free to leave a comment here when you reply then I can check the other mail queue directly.
@cruelly have you otherwise had a chance to look at my initial comment?
This issue is now resolved. Cause was a manually entered tracking code where the HTML comment was not closed properly causing all HTML to be ignored after the tracking code. We’ll check how we can prevent this in the future.
Hi @cruelly
sorry about that. When you’re saying visitors get counted I assume you are seeing them for example in the Matomo Reporting page for example under “Visitors -> Real time” or “Visitors -> Visitor log”?
Any chance you could send me the output of your system report? Either as a comment here (it should be anonymised automatically) or by email to wordpress@matomo.org ? See our FAQ for the system report.
It be great if you could check step 5 from this FAQ where it says to check if archiving works when you execute it manually.
That would be great and thanks for your help @cruelly
Hi @pxmalye once you installed the plugin, all you need to do is click on “Enable tracking” in the “Getting started” page. Or alternatively you can go to our settings page and set the tracking mode from “Disabled” to “Default”. Depending on what ecommerce plugin you are using we track everything automatically. We currently support WooCommerce, Easy Digital Downloads and MemberPress automatically. Any other ecommerce plugin would be tracked automatically as well but it wouldn’t track orders automatically.
I hope this helps. Let me know if you have more questions and we’re happy to answer.
Great, glad to hear it works now @wadih
@antiquely23 I’ll mark this issue for now as resolved due to inactivity but feel free to comment any time if you still have this issue and we will follow up.
Thanks for the feedback @stickypixels . Could you maybe check if the issue is maybe with a specific WPML addon? As it last time worked for me without an issue. Or maybe could you let me know what exact error you are getting? I assume with “same error” you mean the same error as in the initial post?
@antiquely23 have you had maybe a chance to look at my previous comment?
Thanks for letting us know @kramupfel feel free to get in touch any time should you decide to use Matomo again in the future.
Hi @dropshot you would want to follow these steps:
* install the plugin in version 2
* delete all tables that start with{wordpress_prefix}_matomo_on version 2
* copy all the tables that start with{wordpress_prefix}_matomo_over to version 2 from the existing version 1.I would basically install the plugin and then import the tables. Does this help @dropshot ?