Hi there @paulweber23,
Please make sure to use the key which starts with bf51d0af. You can get your full key here: https://account.mailpoet.com/account.
The approval has been communicated back to you on May 2nd right after we received more details from you.
If you’re still seeing the message about the pending subscription, please go to the MailPoet’s Settings > Key Activation tab and click on the “Verify” button again to update the status of the subscription.
If it doesn’t help, please go to the MailPoet > Settings > Send With… tab and change the sending method temporarily to “Other”, save it, and then change back to the “MailPoet Sending Service”.
If you still can’t send emails, please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread.
Enjoy the rest of your day!
Hi there @dataofficer,
Thanks for reaching out!
Please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread and a couple of email addresses in question.
We’ll be able to look into it closer there.
Cheers!
-
This reply was modified 3 years ago by Elvira K..
Hi there @lblaireau,
Thanks for reaching out!
Please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread and the email address in question.
We’ll be able to look into it further.
Cheers!
Hi there @generosus,
Thanks for reaching out!
You’re welcome to add it as a suggestion here https://feedback.mailpoet.com
Our team will take it into account when discussing new features and improvements for the plugin 🙂
Cheers!
Hi there @mmushing,
Thanks for reaching out!
I went ahead and approved your plan 🙂
Cheers!
Hi there @palmerct and @jfernandorey ,
Thanks for reaching out!
We add an email address to the known bounce list when we try to send an email to this address several times but receive a bounce message from the recipient’s email server. It can happen when your domain or email server had a temporary downtime at some point in the past.
Please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread and the email address in question.
We’ll be able to remove it from the known bounce list of it’s a valid email address.
Cheers!
Hi there @mjayzrdn,
Thanks for reaching out!
I tried to replicate it but couldn’t so I’m wondering what I may be doing differently. Can you please record a short video of what’s happening and also include the version of the MailPoet plugin you’re using?
Looking forward to hearing back from you!
Hi there @antonispol,
Thanks for reaching out!
I see that we’ve already replied to you via form submission so please reply back if you have further questions!
Enjoy the rest of your day!
Hi there @kloader04,
Thanks for reaching out!
We recommend creating a Welcome email with a coupon that is sent when your subscriber joins the list (and confirms their subscription):
https://kb.mailpoet.com/article/345-create-a-welcome-email
https://kb.mailpoet.com/article/399-adding-a-discount-coupon-to-emails
Alternatively, you can include a coupon code to the message after form submission or to the redirected page as a text:
Full Size: https://d.pr/i/Kj675e
Hope it helps!
Hi there @vivekmathur1969,
Thanks for reaching out!
Can you still reproduce the error? If so, I’d first recommend testing with security/caching plugins disabled to see if they come into play here.
Also, if you’re using a recent version of jQuery and the error persists, it could be that you have ModSecurity enabled and it’s blocking the requests coming from our form. In this case, we recommend contacting your hosting support to see if ModSecruity is enabled and if you can disable it for the page where the form is placed.
Let us know how it goes!
Hi there @paulweber23,
I see that your plan has been approved on May 2nd as soon as we got all the needed information from you.
Please let us know if you need further assistance!
Hi there @jjjjjeanbaptiste,
Thanks for getting back to us!
Indeed, I see that the columns are full width when I change the screen size here: https://bit.ly/3LpsO2P
Please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread.
We’ll be able to look into the issue closer there.
Cheers!
Hi there @jrsepul2017,
Thanks for getting back to us!
If I got it right, you created a Welcome email with a coupon code and its expiry date was on April 20th.
When you create a new coupon to be added to your Welcome email, you can see the expiry settings:
Full Size: https://d.pr/i/BYRzq6
In my example, the coupon is valid for 10 days (default value) and will be expired on May 14th. If someone subscribes after May 14th, the coupon will be already expired.
When you create a Welcome email and insert a coupon, please make sure you’re using the necessary expiration period.
You can also edit your existing Welcome email and change the coupon you’re using to the one which has longer expiration date.
Let me know if you see any further issues!
Hi there @yolandal,
Can you please check if new scheduled actions are actually created with the MailPoet plugin disabled? On the screenshot, I see only the ones scheduled on March 8th, and the MailPoet plugin doesn’t delete the old task entries upon deactivation.
Changing the cron setting from your screenshot to Linux cron should stop new entries as well.
Let me know how it goes!
Hi there @tatsumo,
Thanks for reaching out!
Can you please share the exact code you’re trying with your language?
