Tim Nash

Sorry to hear this, when dealing with hack site, we have a good set of resources if you start working your way through:

• https://codex.wordpress.org/FAQ_My_site_was_hacked
• https://wordpress.org/support/topic/268083#post-1065779
• http://smackdown.blogsblogsblogs.com/2008/06/24/how-to-completely-clean-your-hacked-wordpress-installation/
• http://ottopress.com/2009/hacked-wordpress-backdoors/

Additional Resources:

• http://sitecheck.sucuri.net/scanner/
• http://www.unmaskparasites.com/
• http://blog.sucuri.net/2012/03/wordpress-understanding-its-true-vulnerability.html

o.0 just a gentle reminder, these forums are manned by volunteers, and plugin developers who add their plugins to the Repository do so for free. When they provide you with support they are giving up their free time.

There is no expectation, liability or warranty that comes with these free plugins. It’s also worth remembering that your posting history is public and as has already been pointed out the suggest you were not offered help is simply untrue you chose to ignore it.

Just be careful when reviewing, everyone has the right to their opinions and honest reviews help the eco-system, however negative reviewing simply because you preferred another plugin or chose to ignore the advice given isn’t very nice.

Just a reminder no matter how well meaning someone intends to be, it’s never a good idea to share personal or site specific information with anyone from these forums away from the forums. That said these forums are public and can be read by anyone so bare that in mind when posting.

These forums are volunteer led and it’s not fair on either party to take on the responsibility or liability taking communication beyond the forums. The counter part to that is soliciting people to contact you via email again puts you in an awkward position and is best where possible avoided.

Hopefully Eiger can either post the link you are after here, or better explain his question.

To echo Kromatiskfoto Childish ranting will not help developer, who ever account they appear to come from. If a review upsets you and you can’t be civil then I suggest you say nothing and let it pass.

Dim view will be taken of a new account, being created and immediately insulting forum users.

Personal insults and abuse will simply should not be tolerated in any form on the forums.

Per the Forum welcome, we reserve the right to close any post that are deemed to be non-productive support/WordPress discussions.

Just a general note If you use a commercial theme or plugin and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations. Doing this will provide the developer with the income they need to make WordPress awesome.

Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.

</end standard notice>

But to echo what’s already been said, if you want to use a commercial theme, make sure you get it directly from the theme author and not warez or other sites while Free is tempting and if you are looking for free themes then have a look at the thousands here on w.org don’t download commercial themes for free except directly from the authors, it will only end badly.

If you use a commercial theme or plugin and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations. Doing this will provide the developer with the income they need to make WordPress awesome.

Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.

First of putting a ticket into Trac as a support request, will not be helpful trac is meant only for bugs not general support.

While it may feel like you have found a bug, let’s make a few basic checks first before jumping the gun.

Let’s start with the Fatal error, this sounds like you have missing files, so the quickest solution would be to manually update WordPress.

Did this fix the fatal error, and looping?

If not, what are your siteurl and blogurl set to in WordPress admin do they match the settings for your server in your vhost file?

The constants should only appear if you put them there, one of the reasons for no UI is it should be very rare that a user does not want automatic updates to occur, though their are times, such as when a site is maintained in version control, where its not desirable.

In such cases the constant should be included in wp-config.php

Automatic Updating failing is rare, but when happens it’s normally something at the server or host level.

Couple of quick diagnosis questions

• You have setup FTP/SFTP details and if you update a plugin via the admin interface this happens without issue?
• You received a visual prompt suggesting updating?
• There is nothing in your error logs to indicate an issue, these can often be got from your cpanel, or var/log occasionally they are also available by FTP