The Generation
Forum Replies Created
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Forum: Plugins
In reply to: [Svea Checkout for WooCommerce] Cannot credit orderHi,
The item that is being modified is not editable (it’s missing the property “CanUpdateOrderRow”).
It can occur if you’re trying to edit a order row that already has been delivered or if you’re trying to repay an item that isn’t delivered yet.
Best regards
Forum: Plugins
In reply to: [Svea Checkout for WooCommerce] Cant overrid templateHi,
The coupon gets applied with ajax and should update directly on the checkout page. Please check if your website encounters any javascript errors and/or disable plugins one by one until you end up with only WooCommerce and Svea Checkout to rule out any plugin conflicts. You could also test using the theme Storefront if to rule out theme conflict.
Best regards
Forum: Plugins
In reply to: [Svea Checkout for WooCommerce] Cant overrid templateHi,
We’ve noticed this problem and a solution is planned for next release. Until then you can override the “svea-checkout.php” template at “theme/woocommerce/svea-checkout.php”
Best regards
Forum: Plugins
In reply to: [Svea Checkout for WooCommerce] Order statuses changed after updateHi,
Yes and no. You will still be seeing orders with “Waiting for payment”, but this will be an order where the visitor really has started a payment but Svea is waiting for card details, BankID, Trustly, Swish, Vipps, etc to process the payment. If the order gets left behind or the cart changes between payments (lets say a customer clicks on “card” but then realises that they missed something, goes back to the shop and adds another item, goes back to the checkout and selects “card” once more) you might see an abandoned order with “waiting for payment”. This order will later be changed to “cancelled”. This is the default WooCommerce behaviour.
You are correct that the previous version cleared old orders so that the database wouldn’t be too big.
Best regards
Forum: Plugins
In reply to: [Svea Checkout for WooCommerce] Order statuses changed after updateHi,
If you’ve recently updated to 2.0 you might see older orders as well that was created during 1.0 which was needed when a visitor first viewed the checkout.
Now in 2.0 this extra step isn’t needed so orders which was previously hidden can be visible. If an order is more than 24 hours old you can safely remove it since a customer never will return to that order.
Best regards
Forum: Plugins
In reply to: [Svea Checkout for WooCommerce] Order statuses changed after updateHi,
Those errors are not likely to interfere even if they can’t be ruled out depending on what the error message is.
The orders that are “waiting for payment” could simply be started transactions that never was completed.
These order should later be set to “canceled” since they are abandoned. Have you noticed any canceled orders aswell?
Best regards
Forum: Plugins
In reply to: [Svea Checkout for WooCommerce] Order statuses changed after updateHi,
An order with the status “waiting for payment” is an order that isn’t completed yet (not payed for) so the fact that it isn’t being sent to Visma makes sense from a technical point of view.
All orders, regarding of actual payment method should be set to “processing” when Svea confirms the order via a push callback.Are the orders marked as “Open” in Svea Payment Admin? If that’s the case I’d suggest making sure your website isn’t experiencing fatal errors in the push callback. You could take a look under “WooCommerce -> Status -> Logs -> fatal_errors[date]”.
Best regards
Forum: Plugins
In reply to: [Svea Checkout for WooCommerce] Order statuses changed after updateHi,
When an order is ongoing the status is “Waiting for payment” until Svea sends back that the order is payed and the order, then the order will change status to “Processing”. Is also means that you as a store manager will see orders that are ongoing, something that’s new in 2.0 of the plugin.
Could this be an explanation to the “Waiting for payment”-orders that you’re noticing or does something else happens in your case?
Best regards
Hi,
I see. Please send admin login credentials to support@thegeneration.se and include “Svea checkout” in the subject.
Best regards
Hi,
We’ve recently released a major update (2.0) which uses a lot more of WooCommerce built-in functionality which could be causing this issue. It’s hard to say exactly why this is happening but you could try switching the shortcode on the checkout page to “[woocommerce_checkout]” instead of “[svea_checkout]”. If that doesn’t help we’d need admin access to debug further.
Best regards
Forum: Plugins
In reply to: [Svea Checkout for WooCommerce] Orders never leaving “Pending Payment”Hi,
It seems like WooCommerce can’t verify that the push belongs to the order that it claims.
If you could send WordPress login credentials to support@thegeneration.se (Swedish or English) we could take a deeper look and see if we can find anything.
Best regards
Forum: Plugins
In reply to: [Svea Checkout for WooCommerce] Adding shipping cost twice?Hi,
If the 1.18 version is working fine I’d recommend staying on that version until we’ve resolved the issue with Table Rate Shipping. We’ll look into the compatibility with Table Rate Shipping this week so hopefully we’ll have a solution soon!
Best regards
Forum: Plugins
In reply to: [Svea Checkout for WooCommerce] Adding shipping cost twice?Hi,
We’ve noticed this behaviour in a few instances but haven’t been able to isolate the issue. Are you using any special shipping plugin such as Table Rate Shipping or similar?
Hi,
The new version 2.0 follows the WooCommerce checkout flow much closer which creates the order once a payment is started (the visitor has selected a type payment and clicked “Pay”). Once the order is confirmed as payed by Svea the order will change status into “Processing”. If the order is left it will eventually be cancelled.
If you’d like to only see the orders in need of processing you can use the filter in WooCommerce to filter other statuses out.
Otherwise I’d recommend using custom code to achieve what you’re looking for.
Best regards
Hi,
We recently released 2.0 of the plugin which is a big update of the plugin. If you enable logging (WooCommerce > Settings > Payments > Svea Checkout > Enable logging) and try to make a purchase, does anything appear in the logs then?
The logs can be accessed at WooCommerce > Status > Logs > svea_checkout_[date]
You can also try to update the plugin to 2.0.1 which we released today which could help with all kinds of plugin conflicts.
Best regards