The Generation
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Forum: Plugins
In reply to: [Svea Checkout for WooCommerce] Two emails when choosing Svea as paymentHi again,
We’ll make a new reply since the last one broke the forum rules
A good first step is to rule out any plugin and/or theme conflict as mentioned earlier. We recommend that you do this on a development/staging environment if that’s available to not interrupt with the current visitors of the website.
Best regards
Forum: Plugins
In reply to: [Svea Checkout for WooCommerce] Two emails when choosing Svea as paymentHi,
Without further information it’s hard to help but some questions that pop up are;
- Does it happen on every order?
- Is it the exact same email content or do they differ from each other?
- Does the order status of the order switch between “Pending payment” and “Processing” multiple times?
- Have you ruled out theme and/or plugin conflicts by disabling them one by one until only WooCommerce and Svea Checkout is left?
Best regards
Forum: Plugins
In reply to: [Svea Checkout for WooCommerce] Order interrupted but still being processed?Hi,
I’m glad to hear that it’s working properly.
If you’ve got any other questions, feel free to reach out again!
Best regardsForum: Plugins
In reply to: [Svea Checkout for WooCommerce] Order interrupted but still being processed?Hi,
In version 2.2.1 and earlier a scenario could appear where the order went from “Canceled” to “Processing” due to bad logic between WooCommerce and Svea Checkout when Svea made validation callbacks.
Please ensure that you’re using the latest version of the plugin.
Since the order hasn’t gone through in Svea I’d cancel the order and ask the customer to pay again
Best regards
Forum: Plugins
In reply to: [Svea Checkout for WooCommerce] First and last name is added as Adress 2Hi Micke,
The name of the company should be populated in the “Company” field in WooCommerce. If a customer reference is present in Svea, that will be used for name. Unfortunately that is not always available and no value will (or can) be saved.
If the company name is being populated under “address 2” it’s likely that it’s a plugin or theme conflict. Could you verify this?
Best regards
Forum: Plugins
In reply to: [Svea Checkout for WooCommerce] Deliver order with lower amountHi,
In this case it sounds like you want the items that was removed/lowered in WooCommerce to either be removed, edited or cancelled in Svea and should already be in place.
If this isn’t the case, please check the setting “Sync order rows” under WooCommerce > Settings > Payment > Svea Checkout and make sure that it’s checked.
The following actions should do what you’re looking for:
- Set the order status to “Pending payment” (This is to enable editing of the order rows)
- Edit quantity and/or remove products
- Save the order with status “Processing” (This will sync the order with PaymentAdmin)
- Set the status to “Completed” (This will deliver the whole order but since the order is synced with PaymentAdmin it will be correct)
Please get back if I understood the question wrong. [removed suggestion to send login details.]
Best regards
- This reply was modified 2 years, 11 months ago by tobifjellner (Tor-Bjorn “Tobi” Fjellner). Reason: Never ask for or offer login details in these forums
Forum: Plugins
In reply to: [Svea Checkout for WooCommerce] Deliver order with lower amountHi,
While it is possible in Svea to partially deliver an order there is no support in WooCommerce. In WooCommerce the order either has the status “Completed” or not, so there is no native place for the plugin to put this kind of feature.
However, if you’d like to implement it yourself or with the help of a developer/agency it’s fully possible to make a custom solution.
Best regards
Hi,
We’ve taken a look and it seems like the email gets sent right before the reference is saved. We’ll schedule an update for next week where this is fixed
Best regards
Hi,
About the example with BankID it could very likely be the case. However it also depends on whatever happens in the background between Svea and your store so it’s hard to say exactly.
Since we don’t have any knowledge of how your store is connected to Visma we can’t really provide any support for that. However my best guess is that the order is sent to Visma based on the status “Processing”. You could try setting the order processing and see if that works. Before doing so you might want to prepare the customer of that emails might be sent to them.
If that doesn’t work I’d try to set the order status to “Pending payment” and then change it into “Processing” as some functions could trigger based on what order status the order had before switching.
However these are just educated guesses, please get in contact with Visma or the plugin/integration author if the steps above didn’t work.
Best regards
Forum: Plugins
In reply to: [Svea Checkout for WooCommerce] Compatibility issue.Hi,
In Svea Checkout the personal- and/or organization number isn’t saved on the order. If that’s needed for your delivery notes I’d recommend getting in touch with a developer or agency that could add that information on the order via hooks.
As of now we have no intents on adding the personal- or organization number to the order in main plugin.
Best regards
I’m glad to help!
There are multiple reasons why an order could be cancelled but the most common one would be that it never got paid. An example would be that a visitor selects card payment in Svea Checkout and proceeds to the card form. This will make Svea tell the store that a new order is on it’s way and the order gets created with the status “Pending payment”. When the payment is complete Svea will tell the store to shift status to “Processing/Completed”. However if the payment never completes, the order will automatically be set to “Cancelled” after a while (default is 30 minutes but can be changed in WooCommerce).
Another possible scenario is that Svea cancels the order, which in turn tells the store to cancel the order as well.
Keep in mind that other plugins and/or themes might also affect order statuses so your store could have exceptions.
Best regards
Hi,
It seems like there might have been a temporary issue between the Svea servers and your store.
If the order is correct in Svea and the order number in both Svea and WooCommerce match you could change the status to “Processing”.
Does the date of the order perhaps match any of Sveas reported downtime? http://status.svea.com/
If you’d like us to take a closer look then please send an email to support@thegeneration.se with login credentials.
Best regards!
Forum: Plugins
In reply to: [Svea Checkout for WooCommerce] Terms and conditions linkHi,
The setting for terms and conditions are being used. However if you’ve started a checkout the old link might still be used on that session.
If you open the checkout with a new browser (or incognito window) you should be able to see the new link.
Best regards
Forum: Plugins
In reply to: [Svea Checkout for WooCommerce] Usability improvementsHi,
Thank you for the feedback!
The kind of checkout that Svea provides is an iframe which our plugin fetches but unfortunately cannot affect that much.
The plugin populates email, zip code and phone number if the user is logged in, however if the user is logged out its up to Svea to try to populate information about the customer.
Please reach out to Svea about the feedback regarding UX, it will be much appreciated!
Best regards
Forum: Plugins
In reply to: [Svea Checkout for WooCommerce] Error in the checkoutHi,
The error is very general and it’s hard to say exactly what cases this.
Does the message appear inside the Svea Checkout module or above as a message from WooCommerce?
If the error is inside the Checkout module it is likely to be an issue where Svea can’t reach your website in the background. Make sure that no maintenance, security, etc plugins are blocking access to the site
You should also check if other plugins could be causing the issue by deactivating them one by one and see if the issue remains.
If you’re still encountering issues after checking these things, please open a ticket via support@thegeneration.se (english or swedish) and provide us with login credentials and we’ll have a look.
Best regards