Orders never leaving “Pending Payment”

  • norrniklas

    (@norrniklas)


    1 year, 2 months ago

    Since we updated the Svea plugin recently, we have stopped receiving orders. The orders are created and accepted in Svea but in WooCommerce they’re set as “Pending Payment”.

    Here’s the log from the last successful transaction:

    01-31-2023 @ 15:40:00 - Received push for Svea order id: 41895709 which we could not find. Returning 404
01-31-2023 @ 15:40:01 - Received push for Svea order id: 41895709 which we could not find. Returning 404
01-31-2023 @ 15:40:03 - Received push for Svea order id: 41895709 which we could not find. Returning 404
01-31-2023 @ 15:40:23 - Validation callback for Svea order ID (41895709) received
01-31-2023 @ 15:40:23 - Processing checkout for Svea Order ID: 41895709
01-31-2023 @ 15:40:24 - Validation callback successfully made for order #31661 (ID: 31661)
01-31-2023 @ 15:40:24 - Sending validation response: array (
  'Valid' => true,
  'Message' => '',
  'ClientOrderNumber' => '31661',
)
01-31-2023 @ 15:40:26 - Could not verify push customer ID. Svea ID: 41895709. Customer ID: t_ebce986aaa243911d71dbf03e45209

    Thanks in advance!

    Niklas

Viewing 1 replies (of 1 total)
  • Plugin Author The Generation

    (@thegeneration)

    1 year, 2 months ago

    Hi,

    It seems like WooCommerce can’t verify that the push belongs to the order that it claims.

    If you could send WordPress login credentials to support@thegeneration.se (Swedish or English) we could take a deeper look and see if we can find anything.

    Best regards

Viewing 1 replies (of 1 total)
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