Cas

Hi @thefarmwife !

Yes, it works in both of them 🙂

Hi,

Thanks for the report and for mentioning that the preview looked correct. That helped us narrow it down and we believe we’ve solved it.

Your settings are fine. The confirmation email is sent as HTML, and the line breaks from the Message field weren’t being converted to HTML, so they collapsed when the email was displayed.

This is fixed in 4.0.8 which is available now. It may take up to 24 hours to appear as an update in your dashboard, so if you’d like it right away you can download it directly from the plugin page and install it manually.
Once you update there’s nothing you need to change on your end. Your existing message will come through with the spacing intact.

If anything still looks off after updating, just reply here and we’ll take another look.
Let me know how it goes.

Hi, thanks for the detailed report, and glad to hear the form itself is submitting correctly.

Superb Addons hands its notification emails to WordPress’s built-in email function (the same one WordPress core and most other plugins use). Your web server is then responsible for actually delivering them. When emails are not delivered by the WordPress email function, it is almost always the hosting server’s outgoing mail being rejected or filtered somewhere along the way.

Your regular mailbox working fine does not rule this out. Receiving mail in the mailbox and the web server being allowed to send mail are two separate things.

Here is what I would suggest, in order:

1. Check the spam/junk folder of the recipient address, just to rule it out.
2. Check the “From” address in the form’s email settings (and your WordPress admin email). It should be an address on your own website’s domain, ideally an actual IONOS mailbox like info@yourdomain.com. If the From address is a Gmail, Outlook or other third-party address, most mail providers will reject the message outright these days because your server is not allowed to send on that domain’s behalf.
3. The most reliable fix: install a free SMTP plugin such as WP Mail SMTP or FluentSMTP and configure it with your IONOS mailbox using the “Other SMTP” option.

An IONOS SMTP setup in such a plugin may look something like this:

• SMTP host: smtp.ionos.com (or smtp.ionos.co.uk / smtp.ionos.de depending on your region)
• Port: 587 with TLS/STARTTLS (or 465 with SSL)
• Authentication: on
• Username: your full IONOS email address
• Password: that mailbox’s password
• From email: the same IONOS mailbox

This sends the form emails through your real IONOS mailbox, exactly as if you had sent them from your email program, so they pass authentication and get delivered reliably.
Both SMTP plugins have a “send a test email” feature. Use it to confirm delivery is working before testing the form again.

Once the test email arrives, your form notifications and user confirmations will use the same route automatically, no changes needed in the form settings apart from making sure the From address matches the IONOS mailbox.

Let me know how it goes.

Hi Jay,

The updates does not include any changes to the menu or footer font sizes, so the smaller text is likely caused by custom styling being removed during update, a plugin or another conflict on the website.

Yes you can probably change it with the help from a developer, who can create some custom code for you

Hi @alkpurusha a solution could be to add it to a template part which is used on every page, such as your header or footer.

Alternatively you can add it to your “Page” and “Post” template

Hi @alkpurusha can you send a screenshot of where you’re editing the page? Then I’ll gladly take a look.

Please also check if you have any cache plugins, this does sound like a cache not being cleared

Hi @alkpurusha this seems to be a setting on your phone, I have just tested your site and the comment form works just fine

Hi @anthonyod ah ok

In that case you’ll have to contact the Siteorigin Editor support team for help, I don’t have a lot of experience with their plugin sadly