Sumo's Replies - page 14

Forum Replies Created

Viewing 15 replies - 196 through 210 (of 368 total)

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Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Size of Scroll Box

Plugin Author Sumo
(@sumome)

11 years ago

Hey Mate

Thanks for the feedback. If you use less text you can generally see scroll box and the “x” with ease.

noah

Forum: Plugins
In reply to: [Mail Subscribe List] Name and email box horizontally stacked

Sumo
(@sumome)

11 years ago

Hey Mate

We don’t provide CSS, it’s up to you to style it however you’d like.

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Subscribers not adding to Aweber

Plugin Author Sumo
(@sumome)

11 years ago

Hey Lara

Submit a ticket on help.sumome.com and we’ll make sure it’s getting added.

Did you make sure to choose a list once you connected Aweber?

Forum: Reviews
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Requires highly visible advertising to use it for free

Plugin Author Sumo
(@sumome)

11 years ago

Hey Nicole

Email me wp@sumome.com and I’ll take care of you.

What do you say? =)

nk

Forum: Reviews
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Poor Coding

Plugin Author Sumo
(@sumome)

11 years ago

Tim

Sorry to hear. Can you point out where? Want you to be happy with the plugin.

nk

Forum: Reviews
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] slow

Plugin Author Sumo
(@sumome)

11 years ago

Hey Chiasbo,

SumoMe Loads Asyncronously, so we yield to your site before we load. We load last so it may appear that your site is loading slower.

As for speedtests, we’re aware of the compression notices, but in truth the amount of compression its suggesting is relatively negligent. In fact how we do compress the images is designed to offer a better load experience overall when the images are used elsewhere. They also flag us for caching even though what they’re flagging are 100% dynamic URLS that cannot be cached 🙂

If you have any specific issues you want us to look into send us a ticket!

https://help.sumome.com/

Forum: Reviews
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] TERRIBLE

Plugin Author Sumo
(@sumome)

11 years ago

Hey Minahark,

Thanks for your honest feedback.

SumoMe is 100% Free. SumoMe as it was for a very long time, still remains to be Free. We have recently added paid upgrades, tools and features.

We definitely do not install a banner, If you are referring to the login badge, we do install a login badge to allow customers to access their SumoMe Panel. In its Free state you can move it to any of the 4 corners if you find the top right corner distracting. SumoMe runs with its banner visible on very high traffic websites without issue 🙂

You can definitely customize the email signup in Free. We offer an Advanced Custom Form and you can also add your own HTML to the default template. SumoMe ran in this state for a long time without issue 🙂 The base features of SumoMe are 100% FREE and offer incredible value.

Again, definitely appreciate your feedback, and I’m sorry SumoMe didn’t work out for you. I do hope you’ll give us a shot again in the future. I would say the thousands of websites that are using SumoMe with impressive conversions will definitely support that it is impressive and does a great job 🙂

If you ever want to give us a chance again. I’d be more than happy to help you out in any way I can. You can email me at help@sumome.com.

Have a great week!

-Jamie

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Blue Thingy Not Showing

Plugin Author Sumo
(@sumome)

11 years ago

sabriidelpoy – looks like you got it working 🙂

hadzira – Are you using our plugin or installing it manually? Does your theme use the wp_head() function? Are you running and Ad or Popup Blockers?

Forum: Reviews
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Ridiculous pricing, bad SEO

Plugin Author Sumo
(@sumome)

11 years ago

Hey Sapphire,

I just processed your ticket today. I’m very sorry you had a bad experience, but I was unable to find any other ticket associated with your account? If you could give me the case number to it I’d love to track it down.

We definitely don’t advertise branding removal with the $10/MO hidden badge subscription. It removes just that, the badge. We state that clearly within our pricing page and when you pay to unlock it.

You cancelled your subscription successfully and it definitely displayed that to you. When you attempted to remove your CC, at the time, our system locked any cards to “Active” subscriptions, even Cancelled ones, because they were still “active” until the end of the billing period. You did this on April 1. We pushed the change to allow anyone who cancelled to also remove their cards on April 8.

Your account was and is successfully cancelled and you definitely won’t be re-billed.

Thanks for your honest feedback.

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] [NSFW] plugin freezes post pages

Plugin Author Sumo
(@sumome)

11 years ago

Phew! Glad you resolved that 🙂

If you need any help with SumoMe itself feel free to write into our support at:

https://help.sumome.com/

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Deleting E-Mail-Adresses from Sumome list

Plugin Author Sumo
(@sumome)

11 years ago

Hey Ulf,

We currently dont have a way to delete/edit the subscribed emails that sumome collects.

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Can heat maps and content analysis be automatically set for new blog posts?

Plugin Author Sumo
(@sumome)

11 years ago

Hey Joanne,

We’re actually working on that feature right now! Sadly, I have no ETA for you but I do know its being actively developed as we speak 🙂

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Pushing to Mailchimp

Plugin Author Sumo
(@sumome)

11 years ago

Hey there,

Can you send me a ticket with your issue So i fan look into it for you?

https://help.sumome.com/

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Removal of extra icons

Plugin Author Sumo
(@sumome)

11 years, 1 month ago

Hey Amit,

As long as you use the same SiteID your purchase will remain. Please read this FAQ to understand how that works:

https://help.sumome.com/customer/portal/articles/1941792

Forum: Plugins
In reply to: [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation] Sumome Sharing Getting "Fake Clicks" ??

Plugin Author Sumo
(@sumome)

11 years, 1 month ago

Hey Kalivas,

I’m not quite sure I understand your issue. Could you send in a ticket to our support center so we can look into this and get back to you?

https://help.sumome.com/

Viewing 15 replies - 196 through 210 (of 368 total)

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