Suman Dhar
Forum Replies Created
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Hello @planeman
You can follow these steps to resolve the above Destination Folder already exists error – https://www.wpbeginner.com/wp-tutorials/how-to-fix-destination-folder-already-exists-error-in-wordpress/
And further, reinstall the Starter Templates plugin from the Plugins page.
Hope that helps. 🙂
Hello @elif86
For the “No route found” error, it seems the Starter Template ID is not being fetched correctly from our servers.
To fix the same, can you try syncing the library once that should resolve this issue? Here’s an article to help you with the steps – https://wpastra.com/docs/sync-starter-templates/
Hope that helps! 🙂 Let us know how that goes.
Forum: Themes and Templates
In reply to: [Astra] Problem Updating to WP version 5.9 with Astra themeHello @karikirch
The Astra theme is compatible with the WordPress 5.9 version – https://wpastra.com/changelog/astra-theme/
Regarding the error, we would recommend enabling the debug log which is the first step to find the exact error and could lead to the solution.
Here’s an article explaining some easiest steps – https://wpastra.com/docs/enable-debugging-in-wordpress/
Hope that helps.
Forum: Themes and Templates
In reply to: [Astra] Error at top of admin pageHello @samdiss
As per the error you have shared, it is referring to the plugin Google Analytics for WordPress – https://share.bsf.io/2NuvoG1v
You can try reinstalling the plugin that might help or please reach out to the plugin author who might know what exactly could be the cause of the issue.
Hope that helps. 🙂
Forum: Plugins
In reply to: [Pre-Publish Checklist] Pre-Draft ChecklistHello @nashkoo
Currently, the plugin works only serves the purpose to display a checko=list before publishing.
We do not have functionality for the drafting, and any plans for the same.
The purpose of the plugin is very simple to provide a checklist for the writers before publishing.
Hope that clarifies. 🙂
Hello @mvsup / @denisgomesfranco
Sorry for the inconvenience!
We are about to release an update for this issue, it should be fixed.
Hope that helps. 🙂
Forum: Themes and Templates
In reply to: [Astra] Astra Starter Templates Wont LoadHello @scribblar
Can you check with your hosting provider if the website has enough PHP resources?
We have seen a few similar cases, and they seem to be resolved upon increasing the PHP resources.
Hope that helps. Looking forward to hearing from you.
Hello @rtissler
Can you confirm if you have tried the above-suggested solution from the last user?
If the issue persists, we recommend opening a ticket with us. Looking forward to hearing from you.
Forum: Themes and Templates
In reply to: [Astra] Astra Transparent Header is not workingHello @waqas7431 / @okose1
Sorry for any inconvenience!
If any ticket is opened with us, can you please share the ticket ID so that we can take a closer look?
As we haven’t received similar reports after the release. Please do try updating to the v3.7.7 as well and see if that helps.
Looking forward to hearing from you.
Hello @jwmeador
It seems your website does not have enough resources. Can you try checking with your hosting provider to increase your PHP resources that might help?
Looking forward to hearing from you.
Forum: Reviews
In reply to: [Astra] support is amazingHello @mattrin
So glad to hear about your experience!
And thank you for sharing your review and ratings. Much appreciated! 🙂
Hello @ebereorisi
Can you give the following suggestion a try and let me know if it helps – https://wordpress.org/support/topic/error-520-at-starter-templates/#post-15336545
Further, if the preview is not being displayed, probably there could be some conflicts or errors in the browser’s console.
If the issue persists, please reach out to us through our Support Portal for us to take a closer look – https://wpastra.com/support/free-support/
Looking forward to hearing from you.
Hello @dabrammer / @ebereorisi
Can you confirm if you have tried syncing the library once to see if it helped for No Route found error?
https://wpastra.com/docs/sync-starter-templates/
Looking forward to hearing from you.
Forum: Themes and Templates
In reply to: [Astra] Trying to find a starter templateSorry to hear that you moved on, @matonanjin
If you come back, we might want to see if you are facing any issues. Please do give it a try maybe later on in a staging or local environment.
Hope that helps. 🙂
Forum: Themes and Templates
In reply to: [Astra] Issue with Contact Form 7Hello @kumaresaniderize
As we are checking the site, we noticed the form was submitted successfully and redirected to the following page – http://13.59.230.199/contact-us/thank-you/
We are unable to find any errors in the console while the form submission was stuck.
Can you confirm if you have tried temporarily switching the theme to the default WordPress theme to see if the issue still persists?
Looking forward to hearing from you.