Suman Dhar

Hi @tschwarz-1

Thanks for asking. For self-hosted video, Presto Player doesn’t contact any external host, the video file and all player JS/CSS (including HLS.js) are served directly from your own WordPress install. The only external connections are the YouTube/Vimeo embed blocks, and only if you use those instead of self-hosted video.

On data collection: nothing is collected from visitors on the frontend, and playing a self-hosted video triggers no data collection at all. In wp-admin, there’s an optional usage-tracking opt-in (off by default, only activates if you click “Happy to help!”) and an optional NPS survey, both purely site-level telemetry with nothing tied to video playback.

Note: Presto Player Pro’s analytics feature does track per-visitor watch data locally in your own database, but that’s Pro-only and not present in the free plugin.

Let us know if you have any other questions!

Hi Pieterjan,

Thanks for reaching out and explaining your setup.

In this case, Complianz is blocking the video until cookies are accepted, so Presto Player never loads and you only see the white square. Presto Player doesn’t control the cookie banner or message there.

To show a banner or “accept cookies to play this video” notice instead of a blank area, you’ll need to enable/configure the video placeholder or consent message inside Complianz. Once that’s set, visitors will see the banner, and after accepting, Presto Player will load the video normally.

If you can share a URL where this happens and a screenshot of your Complianz settings, I’ll be happy to take a closer look.

Hi @fff654,

Thanks for sharing your feedback, we appreciate you taking the time.

It seems there may be a bit of confusion around how Presto Player handles media, so we’d like to clarify:

Presto Player fully uses the standard WordPress Media Library for self-hosted videos. When adding a video, the default WordPress media uploader opens, just like any other block.

The Media Hub (pp_video_block) you mentioned is an optional feature designed for reusability. It allows you to configure a video once and reuse it across multiple pages, similar to reusable blocks in WordPress.

If you prefer a simpler setup without this behavior, you can disable syncing entirely:

• Go to Presto Player > Settings > General
• Set the default to “Not synced”

With this setting, videos are added directly to your post content without using a custom post type.

You can learn more about this here:
https://prestoplayer.com/docs/video-sync/

If you’re open to it, we’d be happy to help you set things up in a way that fits your workflow better.

Thanks again for your feedback.

Hello @baaarkweb

Thanks so much for the kind words with the review and ratings! We’re glad the features have been helpful for your community.

The gamification and leaderboard are actively being worked on. If you have ideas or must‑have mechanics, we’d love to hear them.

Appreciate your support!

Hello @extraordinarybrands / @anilagrawal

Thank you for your enthusiastic review and continued trust in the SureCrafted Ecosystem! We’re thrilled to know our products are making a real difference for you and your clients. Your recommendation means a lot to our team, and we look forward to bringing you even more seamless experiences.

Best Regards,
SureDash team

Hello @lukasolta

Thank you so much for your thoughtful review and kind words about SureDash and our team. We’re delighted to hear that our support made a positive impact, and we truly value your feedback and involvement in our community. Your encouragement motivates us to keep improving and delivering solutions that matter.

Best Regards,
SureDash team

Hello @twowombatsmedia

Thank you so much for your wonderful review and for taking the time to share your experience with SureDash! We’re truly grateful for your support and thrilled to know our product is making a positive difference for you.

Your feedback inspires our team to keep improving and delivering the best possible experience. If you ever have suggestions or need assistance, please know we’re always here and happy to help.

Thanks again for being part of our community. Wishing you continued success with your projects!

Warm regards,

Suman & SureDash team

Hello @merlinweb

Thank you so much for your wonderful 5-star review! We truly appreciate you taking the time to share your positive experience with our plugin. Your support means a lot to our team.

We’re committed to delivering the best possible experience and are always here if you have any questions or suggestions in the future. Knowing that our efforts have made a difference for you inspires us to keep improving.

Thanks again for being a valued part of our community!

Warm regards,
Suman & SureDash Team