Support » Plugin: Starter Templates — Elementor, WordPress & Beaver Builder Templates » Importing Site Content Failed. – Import Process

  • Resolved dilip0358

    (@dilip0358)


    When I am importing any theme on my subdomains the error is appearing

    Error Occured!
    19%
    Importing Site Content Failed. - Import Process Interrupted
    
    {
      "isTrusted": true
    }

    most of the time I could not edit the basic version of the template in elementor I ask the host and Astra support but they have not solved the problem please help me to solve the problem it’s taking too much time to work on subdomains

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 17 total)
  • @dilip0358 did you solve this problem already?

    Hello @dilip0358 / @yqx709abc / @tomhufnagel

    Sorry for the inconvenience!

    We are still unsure what exactly could be the reason behind the import failure.

    If you can reach out to us and open a ticket through our Support Portal – https://wpastra.com/support/free-support/

    So that our team can take a closer look and find out a solution accordingly. If you already have opened a ticket, please share the ticket ID.

    Looking forward to hearing from you.

    hallo Suman,

    just send a message.

    thanks

    Thread Starter dilip0358

    (@dilip0358)

    Hi, @tomhufnagel not solved

    Thread Starter dilip0358

    (@dilip0358)

    @sumand123 I have already created a ticket still the problem has not been solved

    First, they told check system requirements then the ticket as been closed didn’t get any reply from the support team.

    Plugin Support BSF – Herman Asrori

    (@bsfherman)

    Hi @dilip0358,

    I checked your ticket and noticed that one of our support agents had already responded to your ticket.

    Please reply so we can continue providing assistance to fix the issue.

    Kind regards,
    Herman 🙂

    Season Greetings.
    My problem is resolved thanks to the Elementor Community forum. The problem was my laptop had little memory left so I cleared out some old files, and it worked. I have latest plugins, so for me the that wasn’t the problem. So check your computer/laptop. Hopefully that helps someone.

    Plugin Support BSF – Herman Asrori

    (@bsfherman)

    Good to know that yqx709abc. Thanks for sharing the way you solved the issue.

    Well, I am closing off this thread due to the lack of activity. Feel free to create a new thread if you guys need any further assistance.

    Kind regards,
    Herman 🙂

    Hello @rtissler

    Can you confirm if you have tried the above-suggested solution from the last user?

    If the issue persists, we recommend opening a ticket with us. Looking forward to hearing from you.

    https://wpastra.com/support/free-support/

    Dear Astra WordPress Community,

    It was necessary to address this issue. The problem is related to the Cookie security of browsers. Since Chrome’s security policy of cookies, third-party cookies access is disabled. The problem is not random and is because of HTTP headers that prevent cross-site cookies. A temporary workaround is to install the HTTP Headers plugin and enable cookie security to “secure”. You should remove this plugin/setting after importing templates.

    Thanks!

    @abdulsamad544 and all:
    Im still getting the same error for any Premium template I try to install. I updated and disabled all plugins, and the still the same problem. I also tried the workaround of installing HTTP Headers plugin and enabling cookie security to “secure” but didnt work. I submitted a ticket a couple of days ago but no response. Im frustated. Please help !

    Error Occured!
    45%
    Importing Site Content Failed. – Import Process Interrupted
    {
    “isTrusted”: true
    }

    Plugin Support BSF – Herman Asrori

    (@bsfherman)

    Hi @yon22,

    Is your ticket still not responded by now? If it is, please let me know the ticket number so I can expedite it.

    Kind regards,
    Herman 🙂

    Plugin Support BSF – Herman Asrori

    (@bsfherman)

    Hi @jhkkj777,

    Most often, it is just the system that doesn’t meet the system requirements or the host resource that needs to be increased.

    If you have made sure about those things above and still having issues importing a Starter Template, please consider opening a ticket thru our Support Portal so we can have a closer look at your site.

    Kind regards,
    Herman 🙂

    @jhkkj777 @bsfherman I tried everything that has been suggested on this chat. Finally I submitted a ticket last week and the Brainstorm Force’s team took forever to reply back. Looks like they have no idea how to resolve this issue…And more and more people are facing it !!
    After all this frustration I ended up deleting the whole website and starting from scracth. Now the issue is gone…but I’m afraid it will show up again.
    Please Brainstorm Force Team, resolve this PROBLEM ASAP since we are the customers who are paying for your services.
    Thanks,

    Plugin Support BSF – Herman Asrori

    (@bsfherman)

    Hi @yon22,

    We are sorry for the inconvenience you may have because of this. However, when the system meets the system requirements or the host resource’s values are good, the importing process should run smoothly. If it is not, most probably it’s a server-specific related, and almost always it’s due to the server configuration.

    Anyway, good to know that finally, it was working for you.

    Kind regards,
    Herman 🙂

Viewing 15 replies - 1 through 15 (of 17 total)
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