Forum Replies Created

Viewing 15 replies - 31 through 45 (of 203 total)
  • Barry

    It is hard for casual users to ascertain if the issue is as per: https://developer.woocommerce.com/2024/06/19/developer-advisory-legacy-rest-api-error-in-woocommerce-9-0/

    Simply put the error in 9.0.0 just causes as “Critical Error” on sites. Without any other “helpful” info or hints.

    Only trail eventually points back to an issue with WC 9.0.0.

    It seems, only suposition, that auto updates enabled might not have worked properly as a delete and re-install seems to fix the issue. I have tried this on several sites.

    BUT…..

    It seems the delete option in the dashboard gets greyed out unless a user renames the WC folder in the plugins folder on the server.

    It is depressing the Automattic can get into this situation on an update. Please trial and test better on .0.0 releases!

    Steve B

    @mdumas

    What @ckadenge says is correct but we found that actually uninstalling the WC plugin would not work as the “delete” option was greyed out.

    To solve this we had to rename the folder in wp-content/plugins/woocommerce to something like woocommerce_do_not_use.

    This allowed us to delete the plugin, then re-install it.

    We found that no data was destroyed, but back up, just in case.

    We did all this in the WP dashboard, apart from the FTP stuff of course. If you have cPanel you can do this in the File Manager.

    Steve B

    Just seen the post re 9.0.1…..

    What I will say about this:

    “How Can I Tell If This Affects Me?

    If you have upgraded to WooCommerce 9.0, and you encountered an error similar to the following: Fatal error: Uncaught Error: Class ‘WC_Legacy_API’ not found…, you are affected.”

    Is that IN FACT in ALL my cases all we got was a “Critical Error” on the site, leading to have to login using the error option to be able to try to isloate the issue.

    Simply put the site(s) would not work at all!

    Like a string of complaints from customers, basically blaming us!

    I think that your post needs updating to include this….

    Steve B

    Did I say that support requests had been deleted?

    If so I apologise.

    I DID say I was concerned about response times, due to past experiences, though your speed in responding, Nigel, has somewhat negated this “jaundice” too.

    Maybe because of the volume of complaints?

    Anyway it is good that, even though root cause is not known, a re-install seems to have solved the issue.

    I have several sites on auto updates and I do wonder if the auto update install got broken somewhere?

    It would be good to know if the cause can be published?

    Steve B

    Julie

    I have found on several of the sites I manage that deleteing V9.0.0 and then re-installing it seems to work OK.

    If you are using FTP then go to the plugins folder and rename the Woocommerce folder to something like Woocommerce_dont_use then refresh your site. If you are using Cpanel you can rename the folder in the File Manager.

    The plugin probably will still show but the DELETE option will be available – NOTE: make sure all dependable plugins are deactivated – then delete it, then re-install it direct.

    As I say this has worked for me…..
    Steve B

    • This reply was modified 1 year, 10 months ago by SteveHale.

    Nigel

    Why are you/your company busily deleting support requests?

    Surely the volume gives you an indication of the severity of the issue!

    MMMMmmmmm

    SB

    Thread Starter SteveHale

    (@stevehale)

    Why are you pointing at the Legacy API?

    It was the CORE Woocommerce plugin that was causing the issues…..

    S-B

    Thread Starter SteveHale

    (@stevehale)

    OK I have re-named the WC folder in the plugins folder. This did not remove WC BUT allowed the delete link to appear.

    So I deleted then re-installed and it seems to have worked.

    Fingers crossed.

    Steve B

    Thread Starter SteveHale

    (@stevehale)

    I cannot even delete Woocommerce. The delete link is greyed out EVEN IF I deactivate every single plugin on the site!

    Steve B

    Thread Starter SteveHale

    (@stevehale)

    I have already posted a report on the WOO site.

    Here it is again:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://repackagingservices.co.uk
    Site address (URL): https://repackagingservices.co.uk
    WC Version: 9.0.0
    Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
    Action Scheduler Version: ✔ 3.7.4
    Log Directory Writable: ✔
    WP Version: 6.5.4
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 8.1.29
    PHP Post Max Size: 256 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 10000
    cURL Version: 7.61.1
    OpenSSL/1.1.1k
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.37
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 9.0.0
    WC Database Prefix: wp_repack
    Total Database Size: 172.42MB
    Database Data Size: 152.31MB
    Database Index Size: 20.11MB
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    ### Post Type Counts ###
    
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    ### Inactive Plugins (12) ###
    
    Checkout Field Editor for WooCommerce: by ThemeHigh – 2.0.2
    Checkout Files Upload for WooCommerce (Premium): by WP Wham – 2.1.5
    Code Snippets: by Code Snippets Pro – 3.6.5.1
    Flexible Shipping: by Octolize – 4.25.1
    Order Export & Order Import for WooCommerce: by WebToffee – 2.5.4
    Private Store & Website: by Addify – 1.1.0
    WooCommerce.com Update Manager: by Automattic – 1.0.2
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    WooCommerce Product Table: by Barn2 Plugins – 3.2.0
    WooCommerce Protected Categories: by Barn2 Plugins – 2.7.3
    WooCommerce Shipment Tracking: by WooCommerce – 2.4.2 (update to version 2.4.8 is available)
    YayMail - WooCommerce Email Customizer: by YayCommerce – 3.5.2
    
    ### Dropin Plugins () ###
    
    advanced-cache.php: advanced-cache.php
    maintenance.php: maintenance.php
    
    ### Must Use Plugins (1) ###
    
    Security by CleanTalk: Must-Use Module: by CleanTalk Security – 2.0
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    Enforce Approved Product Download Directories: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –
    
    ### Logging ###
    
    Enabled: ✔
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 580 KB
    
    ### WC Pages ###
    
    Shop base: #329 - /shop/
    Basket: #330 - /shop/basket/
    Checkout: #331 - /shop/checkout/
    My account: #332 - /shop/my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Vantage
    Version: 1.20.22
    Author URL: https://siteorigin.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
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    customize-store
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    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    pattern-toolkit-full-composability
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    launch-your-store
    product-editor-template-system
    
    Daily Cron: ✔ Next scheduled: 2024-06-19 10:48:42 +01:00
    Options: ✔
    Notes: 119
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 1,817
    Oldest: 2024-05-19 22:04:37 +0100
    Newest: 2024-06-19 10:44:07 +0100
    
    Failed: 1,956
    Oldest: 2023-12-07 12:07:03 +0000
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    Pending: 6
    Oldest: 2024-06-19 10:59:07 +0100
    Newest: 2024-06-23 08:13:30 +0100
    
    ### Status report information ###
    
    Generated at: 2024-06-19 10:55:36 +01:00
    
    Nigel.  There are several people complaining of this issue.
    

    Steve

    Thread Starter SteveHale

    (@stevehale)

    It seems that there is a similar thread here:

    https://wordpress.org/support/topic/woocommerce-is-enabled-and-the-website-cannot-be-opened/

    I am dubious of the level of support that we will get, from past experience!

    I have also raisd this query on the Woo site, again I am not expecting them to rush to help!

    Steve B

    Same issue on my site as well.

    Woocommerce causes a critical error on the web site.

    Will Automattic actually come back with some support? From past experience don’t expect them to rush!

    Hopefullly they will reply soon.

    SB

    Thread Starter SteveHale

    (@stevehale)

    I have the same issue now on another site: https://farnhamscouting.com

    In fact now your plugin will not even import one month at a time!

    Any ideas please?

    Steve B

    • This reply was modified 1 year, 11 months ago by SteveHale.

    I am getting exactly the same issue. If I try to upload more than one month.

    I can see on the server that the files are being uploaded into the WP Content month folders, but then are not registered, as the plugin seems to crash, in the media centre.

    So if I only try to upload only one month I now get this error:

    Failed to create new user for byeloise-admin. Their posts will be attributed to the current user. Sorry, that username already exists!
    Media “woocommerce-placeholder” already exists.
    Media “Screenshot 2021-05-26 at 16.58.29” already exists.
    Media “Screenshot 2021-05-26 at 17.02.16” already exists.
    Media “cropped-Screenshot-2021-05-26-at-17.02.16.png” already exists.
    Media “Gold & Olive” already exists.
    Media “Golden Bee 2” already exists.
    Media “Join the Navy” already exists.
    Media “Newport Holiday” already exists.
    Media “Pretty In Pink 2” already exists.
    Media “Stylish Silver 2” already exists.
    Media “The Black 2” already exists.
    Media “Swiss-Tropical-FG” already exists.
    Media “The Black” already exists.
    Media “Golden Bee” already exists.
    Media “Take Me To The Beach small” already exists.
    Media “Tropical-small” already exists.
    Media “Flower Show-small” already exists.
    Media “Game Set Match_low” already exists.
    Media “Gold & Olive” already exists.
    Media “Stylish Silver-small” already exists.
    Media “Join The Navy-small” already exists.
    Media “Pretty In Pink-small” already exists.

    Though the files do register.

    Any advice please?

    Regards

    Steve B

Viewing 15 replies - 31 through 45 (of 203 total)