SteveHale
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce] Problem with new updateBarry
It is hard for casual users to ascertain if the issue is as per: https://developer.woocommerce.com/2024/06/19/developer-advisory-legacy-rest-api-error-in-woocommerce-9-0/
Simply put the error in 9.0.0 just causes as “Critical Error” on sites. Without any other “helpful” info or hints.
Only trail eventually points back to an issue with WC 9.0.0.
It seems, only suposition, that auto updates enabled might not have worked properly as a delete and re-install seems to fix the issue. I have tried this on several sites.
BUT…..
It seems the delete option in the dashboard gets greyed out unless a user renames the WC folder in the plugins folder on the server.
It is depressing the Automattic can get into this situation on an update. Please trial and test better on .0.0 releases!
Steve B
Forum: Plugins
In reply to: [WooCommerce] Version 9.0 lots of errorsWhat @ckadenge says is correct but we found that actually uninstalling the WC plugin would not work as the “delete” option was greyed out.
To solve this we had to rename the folder in wp-content/plugins/woocommerce to something like woocommerce_do_not_use.
This allowed us to delete the plugin, then re-install it.
We found that no data was destroyed, but back up, just in case.
We did all this in the WP dashboard, apart from the FTP stuff of course. If you have cPanel you can do this in the File Manager.
Steve B
Forum: Plugins
In reply to: [WooCommerce] WooCommerce is enabled and the website cannot be opened.Just seen the post re 9.0.1…..
What I will say about this:
“How Can I Tell If This Affects Me?
If you have upgraded to WooCommerce 9.0, and you encountered an error similar to the following: Fatal error: Uncaught Error: Class ‘WC_Legacy_API’ not found…, you are affected.”
Is that IN FACT in ALL my cases all we got was a “Critical Error” on the site, leading to have to login using the error option to be able to try to isloate the issue.
Simply put the site(s) would not work at all!
Like a string of complaints from customers, basically blaming us!
I think that your post needs updating to include this….
Steve B
Forum: Plugins
In reply to: [WooCommerce] WooCommerce is enabled and the website cannot be opened.Did I say that support requests had been deleted?
If so I apologise.
I DID say I was concerned about response times, due to past experiences, though your speed in responding, Nigel, has somewhat negated this “jaundice” too.
Maybe because of the volume of complaints?
Anyway it is good that, even though root cause is not known, a re-install seems to have solved the issue.
I have several sites on auto updates and I do wonder if the auto update install got broken somewhere?
It would be good to know if the cause can be published?
Steve B
Forum: Plugins
In reply to: [WooCommerce] WooCommerce is enabled and the website cannot be opened.Julie
I have found on several of the sites I manage that deleteing V9.0.0 and then re-installing it seems to work OK.
If you are using FTP then go to the plugins folder and rename the Woocommerce folder to something like Woocommerce_dont_use then refresh your site. If you are using Cpanel you can rename the folder in the File Manager.
The plugin probably will still show but the DELETE option will be available – NOTE: make sure all dependable plugins are deactivated – then delete it, then re-install it direct.
As I say this has worked for me…..
Steve B- This reply was modified 1 year, 10 months ago by SteveHale.
Forum: Plugins
In reply to: [WooCommerce] WooCommerce is enabled and the website cannot be opened.Nigel
Why are you/your company busily deleting support requests?
Surely the volume gives you an indication of the severity of the issue!
MMMMmmmmm
SB
Forum: Plugins
In reply to: [WooCommerce] Woocommerce Creating Critical ErrorWhy are you pointing at the Legacy API?
It was the CORE Woocommerce plugin that was causing the issues…..
S-B
Forum: Plugins
In reply to: [WooCommerce] Woocommerce Creating Critical ErrorOK I have re-named the WC folder in the plugins folder. This did not remove WC BUT allowed the delete link to appear.
So I deleted then re-installed and it seems to have worked.
Fingers crossed.
Steve B
Forum: Plugins
In reply to: [WooCommerce] Woocommerce Creating Critical ErrorI cannot even delete Woocommerce. The delete link is greyed out EVEN IF I deactivate every single plugin on the site!
Steve B
Forum: Plugins
In reply to: [WooCommerce] Woocommerce Creating Critical ErrorI have already posted a report on the WOO site.
Here it is again:
### WordPress Environment ### WordPress address (URL): https://repackagingservices.co.uk Site address (URL): https://repackagingservices.co.uk WC Version: 9.0.0 Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site. Action Scheduler Version: ✔ 3.7.4 Log Directory Writable: ✔ WP Version: 6.5.4 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: ✔ WP Cron: ✔ Language: en_GB External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 8.1.29 PHP Post Max Size: 256 MB PHP Time Limit: 30 PHP Max Input Vars: 10000 cURL Version: 7.61.1 OpenSSL/1.1.1k SUHOSIN Installed: – MySQL Version: 8.0.37 Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 9.0.0 WC Database Prefix: wp_repack Total Database Size: 172.42MB Database Data Size: 152.31MB Database Index Size: 20.11MB wp_repackwoocommerce_sessions: Data: 0.26MB + Index: 0.01MB + Engine MyISAM wp_repackwoocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_repackwoocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM 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There are several people complaining of this issue.Steve
Forum: Plugins
In reply to: [WooCommerce] Woocommerce Creating Critical ErrorIt seems that there is a similar thread here:
https://wordpress.org/support/topic/woocommerce-is-enabled-and-the-website-cannot-be-opened/
I am dubious of the level of support that we will get, from past experience!
I have also raisd this query on the Woo site, again I am not expecting them to rush to help!
Steve B
Forum: Plugins
In reply to: [WooCommerce] WooCommerce is enabled and the website cannot be opened.Same issue on my site as well.
Woocommerce causes a critical error on the web site.
Will Automattic actually come back with some support? From past experience don’t expect them to rush!
Hopefullly they will reply soon.
SB
I have the same issue now on another site: https://farnhamscouting.com
Forum: Plugins
In reply to: [WordPress Importer] Failed to import all mediaIn fact now your plugin will not even import one month at a time!
Any ideas please?
Steve B
- This reply was modified 1 year, 11 months ago by SteveHale.
Forum: Plugins
In reply to: [WordPress Importer] Failed to import all mediaI am getting exactly the same issue. If I try to upload more than one month.
I can see on the server that the files are being uploaded into the WP Content month folders, but then are not registered, as the plugin seems to crash, in the media centre.
So if I only try to upload only one month I now get this error:
Failed to create new user for byeloise-admin. Their posts will be attributed to the current user. Sorry, that username already exists! Media “woocommerce-placeholder” already exists. Media “Screenshot 2021-05-26 at 16.58.29” already exists. Media “Screenshot 2021-05-26 at 17.02.16” already exists. Media “cropped-Screenshot-2021-05-26-at-17.02.16.png” already exists. Media “Gold & Olive” already exists. Media “Golden Bee 2” already exists. Media “Join the Navy” already exists. Media “Newport Holiday” already exists. Media “Pretty In Pink 2” already exists. Media “Stylish Silver 2” already exists. Media “The Black 2” already exists. Media “Swiss-Tropical-FG” already exists. Media “The Black” already exists. Media “Golden Bee” already exists. Media “Take Me To The Beach small” already exists. Media “Tropical-small” already exists. Media “Flower Show-small” already exists. Media “Game Set Match_low” already exists. Media “Gold & Olive” already exists. Media “Stylish Silver-small” already exists. Media “Join The Navy-small” already exists. Media “Pretty In Pink-small” already exists.Though the files do register.
Any advice please?
Regards
Steve B