SSL Zen - Free SSL/HTTPS
Forum Replies Created
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@zgall1 Are you sure you haven’t installed the plugin on a localhost instance of WordPress. If not, could you please send us a message from within the plugin as we would need access to your debug log.
@marubi I’m answering your support ticket via email. Closing it here.
@marubi We will respond to your ticket in the next 12 hours.
@fatlason You see this message if you are trying to install an SSL certificate on localhost or an IP address.
Forum: Plugins
In reply to: [SSL Zen — SSL Certificate Installer & HTTPS Redirects] www is not secure@szilard21
You have two options.
1. You can redirect your www to non-www. For example, if you domain is http://www.sslzen.com, it will be automatically redirected to sslzen.com
Here’s how to do this – https://www.siteground.com/kb/how_to_redirect_www_urls_to_nonwww/2. Regenerate the SSL certificate but this time click the checkbox that says Include www-prefixed version too? in Step 1.
@phovos It’s the first time I’m hearing this. Is it possible for you to record a quick video showing the issue? Could you also share the debug log by going to Settings > Advanced?
@mimolashskin Please follow this article to manually delete the plugin via FTP – https://kinsta.com/blog/uninstall-wordpress-plugin/#uninstall-wordpress-plugin-ftp
@94bahq I’m sorry for the cryptic message. What it basically means is you are using an IPv4 and IPv6 address. You should be only using one of them.
I would recommend you delete this record from you domain registrar – [Address=2404:8280:a222:bbbb:bba1:72:ffff:ffff,Address Type=IPv6,Server=Apache,HTTP Status=301,Number of Redirects=3,Final HTTP Status=200]@malekf You are a premium customer, WordPress forbids us from providing support to premium users on wordpress.org
I will reply to your ticket. Closing it here.Forum: Plugins
In reply to: [SSL Zen — SSL Certificate Installer & HTTPS Redirects] Verification failure@blitheringguru Could you please email from within the plugin with the debug.log?
@phpconsult Can you please send us an email from within the plugin along with the debug log?
@r2jmail You already have an SSL certificate. Our plugin will not work in that case. The reason you are seeing that message is that our plugin did not generate the SSL certificate and hence the message.
@r2jmail The error message is self-explanatory, it’s not able to detect a valid SSL certificate. Please check with your website host as to why they are blocking installation of the SSL.
@neocraft Your website shows you generated an SSL cert on 5th of October. Do you still need help with anything?
@r2jmail I checked your website SSL cert and it shows you were able to generate a new SSL. Closing the ticket.