soneill118
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We’re going to try using a different FTP method to see if that solves the problem. I’m waiting for my webmaster to install it, and then we’ll see if that works or not, but it was the only solution Rackspace had.
It’s not a problem with the FTP credentials; I work on the code pretty close to daily, so I know my FTP credentials are correct! I’ve also spoken to my webmaster/fellow who originally set up our server about it (the server is a Rackspace cloud server, so I’m not sure this is something that Rackspace has any control over) and he took a crack at it by “[adding] the sftp to the same user group that owns the wp-content folder, and then set the folder to 775 so that group has write access”, but that didn’t solve the issue either.
EDIT: I guess I might as well call Rackspace, just to see if there’s anything they can do about it.
I think you may have included the wrong link (unless I’m missing the connection to brute force attacks and the issues I’m having).